Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments

Description:

The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.

Creator(s): Yu, Brenda Wai Fong
Creation Date: August 2008
Partner(s):
UNT Libraries
Collection(s):
UNT Theses and Dissertations
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Publisher Info:
Publisher Name: University of North Texas
Place of Publication: Denton, Texas
Date(s):
  • Creation: August 2008
  • Digitized: April 17, 2009
Description:

The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.

Degree:
Level: Doctoral
Language(s):
Subject(s):
Keyword(s): SERVQUAL | satisfaction | computer support
Contributor(s):
Partner:
UNT Libraries
Collection:
UNT Theses and Dissertations
Identifier:
  • OCLC: 369167213 |
  • ARK: ark:/67531/metadc9005
Resource Type: Thesis or Dissertation
Format: Text
Rights:
Access: Public
License: Copyright
Holder: Yu, Brenda Wai Fong
Statement: Copyright is held by the author, unless otherwise noted. All rights reserved.