Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments

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The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.

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Yu, Brenda Wai Fong August 2008.

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This dissertation is part of the collection entitled: UNT Theses and Dissertations and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 9263 times , with 115 in the last month . More information about this dissertation can be viewed below.

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  • Yu, Brenda Wai Fong

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Description

The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.

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  • August 2008

Added to The UNT Digital Library

  • May 11, 2009, 8:08 p.m.

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  • Dec. 12, 2013, 1:11 p.m.

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Citations, Rights, Re-Use

Yu, Brenda Wai Fong. Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments, dissertation, August 2008; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc9005/: accessed June 27, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .