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open access

Improving the Quality of Hotel Banquet Staff Performance: a Case Study in Organizational Behavior Management

Description: The banquet staff at a north Texas hotel were responsible for setting up 11 different functions (e.g., buffet dinners) for conferences and meetings. The functions were often set up late and items were often omitted. An analysis suggested that performance problems were the result of weak antecedents, inefficient work procedures, inadequate training and a lack of motivating consequences. An intervention consisting of task checklists, feedback, goal setting, monetary bonuses, training and job aids… more
Date: May 1994
Creator: LaFleur, Tobias C. (Tobias Christopher)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

The Effect of Verbal and Graphic Feedback on Direct Care Trainers' Data-Tecording Behavior

Description: This study investigated the effects of verbal and graphic feedback alone and in combination with praise on the data-recording behavior of 12 direct care trainers (DCTs) who recorded their reinforcer deliveries as they interacted with mentally retarded clients. An additional variable examined was the effect of time of delivering feedback on subsequent data-recording behavior. Feedback was delivered by the experimenter. Correspondence checks were conducted and a three-phase multiple condition exp… more
Date: May 1994
Creator: Morris, Timothy Jewlon
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Factors Affecting Post-Divorce Child Adjustment and the Impact of Family Financial Status

Description: Data from the National Survey of Households and Families were used to study the factors previous research identified as affecting post-divorce child adjustment. Responses from 358 divorced parents with custody of children under age 12 were analyzed. Special attention was paid to the effect of family financial status. The strongest predictor of problem behavior for both preschool children and school-aged boys was the amount of parent/child activity time. Older boys were also particularly sensiti… more
Date: May 1994
Creator: McGurk, Deborah W. (Deborah Williams)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Effect of Small Group Incentives on Sales Productivity in Two Retail Shops: A Case Study

Description: To meet global competition many companies have reorganized work process systems, eliminated management levels, formed employee work groups and implemented variable compensation systems. This study investigated the effect of group incentives on individual sales performance in two specialty shops located in a large metropolitan hotel. Two questions were addressed: What effect would adding a group bonus plan have on individual employee's sales performance who had previously received hourly wages … more
Date: May 1994
Creator: Bohrer, Kathleen
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

The Effects of a Performance Improvement Strategy in a Work Team Setting: a Case Study

Description: A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organizati… more
Date: May 1994
Creator: McHale, Carrie L. (Carrie Lynn)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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