The Effects of a Performance Improvement Strategy in a Work Team Setting: a Case Study

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Description

A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organization charts), task request logs and posting weekly and monthly performance feedback. Improvements were observed in some aspects of team performance. Some of the improvement was due to task clarification and ... continued below

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v, 52 leaves: ill.

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McHale, Carrie L. (Carrie Lynn) May 1994.

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  • McHale, Carrie L. (Carrie Lynn)

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A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organization charts), task request logs and posting weekly and monthly performance feedback. Improvements were observed in some aspects of team performance. Some of the improvement was due to task clarification and improved scheduling produced by the antecedent interventions. Performance feedback had little effect on measured performance but seemed to facilitate discussion and problem-solving.

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v, 52 leaves: ill.

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  • May 1994

Added to The UNT Digital Library

  • March 9, 2015, 8:15 a.m.

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  • April 28, 2017, 3:09 p.m.

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Citations, Rights, Re-Use

McHale, Carrie L. (Carrie Lynn). The Effects of a Performance Improvement Strategy in a Work Team Setting: a Case Study, thesis, May 1994; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc501257/: accessed October 23, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .