The Impact of IT Capability on Employee Capability, Customer Value, Customer Satisfaction, and Business Performance
Description:
This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of control companies of similar size and industry. The IT leader companies were selected from the Information Week 500 list published annually from 2001…
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Date:
August 2009
Creator:
Chae, Ho-Chang
Partner:
UNT Libraries