Internet: Federal Web-based Complaint Handling
Description:
Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO provided information on the use of the Internet to facilitate the submission and resolution of federal customer complaints, focusing on the: (1) type and extent of web-based complaint mechanisms provided by 32 federal agencies which handle 90 percent of the federal government's contact with the public; and (2) status of two federal efforts to develop central Internet-bas…
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Date:
July 7, 2000
Creator:
United States. General Accounting Office.
Item Type:
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Partner:
UNT Libraries Government Documents Department