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in subjects: "Customer services -- Quality control."  
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The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

Description: Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between cu… more
Date: August 2015
Creator: Kwon, Junhyuk
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments

Description: The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification… more
Date: August 2008
Creator: Yu, Brenda Wai Fong
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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