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open access

The Use of a Real Life Simulated Problem Based Learning Activity in a Corporate Environment

Description: This narrative study examines using a real life simulated problem base learning activity during education of clinical staff, which is expected to design and develop clinically correct electronic charting systems. Expertise in healthcare does not readily transcend to the realm of manipulating software to collect patient data that is pertinent to the care of patients. To gain the expertise, troubleshooting abilities and knowledge required to maintain their clinical system, each participant in t… more
Date: May 2013
Creator: Laurent, Mark A.
Partner: UNT Libraries
open access

Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments

Description: The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification… more
Date: August 2008
Creator: Yu, Brenda Wai Fong
Partner: UNT Libraries
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