This report contains information from the 2011 administration of the LibQUAL+™ protocol at University of North Texas Libraries. Based on the SERVQUAL model, the purpose of the LibQUAL+® survey is to provide libraries with an objective tool to measure library service quality based on the perceptions of students, faculty, and staff. Survey results provide a library with insight into its strengths as well as areas in need of improvement.
The UNT Libraries serve the university and community by providing access to physical and online collections, fostering information literacy, supporting academic research, and much, much more.
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Description
This report contains information from the 2011 administration of the LibQUAL+™ protocol at University of North Texas Libraries. Based on the SERVQUAL model, the purpose of the LibQUAL+® survey is to provide libraries with an objective tool to measure library service quality based on the perceptions of students, faculty, and staff. Survey results provide a library with insight into its strengths as well as areas in need of improvement.
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