49 Matching Results

Search Results

Advanced search parameters have been applied.
in subjects: "customer service"  
Results: 1 - 24 next

Decision Trees for Answering User Feedback

Description: Presentation on how feedback is handled by the University of North Texas Digital Library, including the management system, staffing resources, and some historical data. It focuses on the creation of decision trees to guide staff members through answering different types of questions and requests. It was presented at the 2023 Texas Conference on Digital Libraries (TCDL) held May 16-18, 2023 in Austin, Texas.
Date: May 18, 2023
Creator: Fisher, Sarah Lynn & Coates, Maci
Item Type: Refine your search to only Presentation
Partner: UNT Libraries Digital Projects Unit
open access

The Impact of Social Isolation Arising from COVID-19 Pandemic on the Use of Customer Service Channels

Description: The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also … more
Date: December 2020
Creator: Siewert Pretto, Luana; Loth, Adriana Falcão; de Almeida Pires, Marcos Henrique & de Sa Freire, Patricia
Item Type: Refine your search to only Paper
Partner: UNT College of Information

How May I Help You?

Description: This presentation shares the experiences of the author while working as a Library Services Academic Assistant that support the UNT Libraries' Access Services team. It was presented at the UNT Libraries' 2023 Student Snapshots Symposium held in Denton, Texas.
Date: April 18, 2023
Creator: Hoang, Thi (Monica)
Item Type: Refine your search to only Presentation
Partner: UNT Libraries
open access

Privacy Protection for Customer Financial Information

Description: Title V of the Gramm-Leach-Bliley Act of 1999 (P.L. 106-102, H.Rept. 106-434) requires financial institutions to provide their customers with notice of their privacy policies, including those relating to sharing of customer information with affiliated entities. It prohibits sharing personally identifiable customer information with non-affiliated third parties and prohibits financial institutions from providing account numbers to non-affiliated third parties for marketing purposes.
Date: January 5, 2001
Creator: Murphy, M. Maureen
Item Type: Refine your search to only Report
Partner: UNT Libraries Government Documents Department
open access

SSA Customer Service: Broad Service Delivery Plan Needed to Address Future Challenges

Description: Testimony issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO discussed the Social Security Administration's (SSA) efforts to prepare to meet its future service delivery challenges, focusing on: (1) the extent and seriousness of these challenges; (2) SSA's strategy to meet them; (3) the status of the agency's efforts to use information technology to cope with the challenges; (4) the agency's efforts to prepare its workforce for the futu… more
Date: February 10, 2000
Creator: United States. General Accounting Office.
Item Type: Refine your search to only Text
Partner: UNT Libraries Government Documents Department
Back to Top of Screen