Search Results

A look to the North, Canadian regional experience

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses substate regionalism and the federal system.
Date: February 1974
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

Regionalism revisited : recent areawide and local responses : a brief update of the Commission's series of reports on substate regionalism and the Federal system, published 1973-74

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses regionalism revisited.
Date: June 1977
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

The challenge of local governmental reorganization

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses substate regionalism and the federal system.
Date: February 1974
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

Hearings on substate regionalism

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses substate regionalism and the federal system.
Date: March 1974
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

State and local roles in the federal system

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses state and local roles in the federal system.
Date: April 1982
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

The challenge of local governmental reorganization

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses substate regionalism and the federal system.
Date: February 1974
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

Urban America and the Federal system

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses urban America and the federal system.
Date: October 1969
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

Mandates, cases in state-local relations

Description: The ACIR Library is composed of publications that study the interactions between different levels of government. This document addresses mandates.
Date: September 1990
Creator: United States. Advisory Commission on Intergovernmental Relations.
Partner: UNT Libraries Government Documents Department

Determinants of Citizens’ 311 Use Behaviors: 311 Citizen-initiated Contact, Contact Channel Choice, and Frequent Use

Description: Facing increasingly complex policy issues and diminishing citizen satisfaction with government and service performance, managing the quality of citizen relationship management has become a main challenge for public managers. Solutions to complex policy problems of service performance and low level of citizen participation often must be developed by encouraging citizens to make their voices heard through the various participation mechanisms. Reflecting on this need, the municipal governments in the U.S. have developed centralized customer systems for citizen relationship management. 311 centralized customer system (named 311 in this study) has the functions of citizen-initiated contact, service-coproduction, and transaction, and many local governments launch 311 to maintain or enhance their relationship with the public. Using 311 is an easy and free technically for citizens, but ensuring some degree of citizen engagement and citizens’ 311 use has been challenging for local public managers of municipalities. Despite calls for the importance of 311 in the service and information delivery process, fair treatment and access to use of governmental information, citizen participation, government responsiveness, and citizen satisfaction, to the best of our understanding, no empirical studies explore citizens’ 311 behaviors in the micro and individual level in the field of public administration. This dissertation provides a comprehensive understanding of the 311 centralized customer system, helps local public managers know citizens’ perceived perspectives toward the operation of 311, and assists these managers to develop an effective 311 system in municipalities. The dissertation’s main purpose is to clarify the importance of 311 to citizen relationship management and provide insights into citizens’ 311 use behaviors. More specifically, this dissertation tries to answers the following questions: a. Why do citizens use 311? Do the various groups of the population access and use 311 in San Francisco equally? If not, what factors influence the citizens’ 311 citizen-initiated contact behaviors? b. ...
Access: This item is restricted to UNT Community Members. Login required if off-campus.
Date: May 2015
Creator: Wu, Wei-Ning
Partner: UNT Libraries