Quality Management in Museum Information Systems: A Case Study of ISO 9001-2000 as an Evaluative Technique
Description:
Museums are service-oriented information systems that provide access to information bearing materials contained in the museum's collections. Within museum environments, the primary vehicle for quality assurance and public accountability is the accreditation process of the American Association of Museums (AAM). Norbert Wiener founded the field of cybernetics, employing concepts of information feedback as a mechanism for system modification and control. W. Edwards Deming applied Wiener's principl…
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Date:
May 2005
Creator:
Karr, Fred H.
Partner:
UNT Libraries