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open access

The Impact of Social Isolation Arising from COVID-19 Pandemic on the Use of Customer Service Channels

Description: The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also … more
Date: December 2020
Creator: Siewert Pretto, Luana; Loth, Adriana Falcão; de Almeida Pires, Marcos Henrique & de Sa Freire, Patricia
Partner: UNT College of Information
open access

Innovation Process Based on Customer Development in a Large Mature Company

Description: This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process.
Date: December 2020
Creator: Reis, Kleiton Luiz Nascimento & Baldessar, Maria José
Partner: UNT College of Information
open access

Social Media, Grindr, and PrEP: Sexual Health Literacy for Men Who have Sex with Men in the Internet Age

Description: Despite continued improvements to HIV/AIDS treatment and awareness, HIV transmission rates remain high among men who have sex with men (MSM). Online consumer health information targeting high risk MSM through social media and geosocial networking (GSN) apps have shown to be successful HIV intervention strategies. This review article addresses (1) the efficacy and acceptance of delivering consumer health information about pre-exposure prophylaxis (PrEP) and HIV prevention through GSN apps, (2) t… more
Date: December 2020
Creator: Goodwin, Gavin
Partner: UNT College of Information
open access

The Corporate Education System in a Financial Institution in Southern Brazil: Maturity Diagnosis

Description: Corporate universities make up a strategic umbrella for developing the organizational ecosystem with a high impact on business goals. A mature organization in educational activities necessarily creates lasting and sustainable mechanisms for human and organizational development. Thus, we sought to identify the maturity level of a corporate education system and the necessary actions for its evolution based on the Kraemer model (2018).
Date: December 2020
Creator: Neves, Marta Silva; de Sa Freire, Patricia & Silva, Talita Caetano
Partner: UNT College of Information
open access

Role of Social Media in Spreading Fake News During COVID-19 Pandemic: A Survey among University Students of Bangladesh

Description: Arising in China in December 2019, the novel coronavirus (COVID-19) soon spread to other countries worldwide including Bangladesh. Mass media and social media platforms played an important role in providing Coronavirus related information and news as they enable people to share news as well as personal experiences with one another rapidly. Since little is known about COVID-19, various fake news spread across social media that panicked people into making panic decisions. The primary objective of… more
Date: December 2020
Creator: Atikuzzaman, MD.
Partner: UNT College of Information
open access

Artificial Intelligence and Knowledge Management in South African Automotive Industries

Description: Automotive industries in the developed world have strived to improve performance and productivity by incorporating Knowledge Management (KM) practices in their manufacturing processes. This has been attributed to the use of upgraded technological capabilities in the acquisition, sharing, and retention of organizational knowledge. Literature has unpacked that as much as automotive industries need Information Communication Technologies (ICTs) in their KM strategy, they should also include aspects… more
Date: December 2020
Creator: Musonza, Charleen & Muchaonyerwa, Ndakasharwa
Partner: UNT College of Information
open access

Crisis and Culture

Description: The research seeks to know if the COVID-19 pandemic has created culture change by measuring the criteria of work outputs and actions of organization members. As a part of this research, a survey was developed to identify how and to what extent workplace culture has been impacted. 111 professional services staff from a North Texas business were surveyed. We identified three factors for criteria of work outputs and behavior that indicates the current level of change of the culture. The three fact… more
Date: December 2020
Creator: Beaver, Zachery R.
Partner: UNT College of Information
open access

Blended Learning During Pandemic Through Knowledge Management an Analytical Study

Description: Blended learning (BL) assimilates the best digital high-tech learning and traditional methods that involve students in network learning transcending physical boundaries. It has been embraced as a possibility so that knowledge can be distributed through time and space. KM-based approaches may be used to collect, coordinate, and transmit intelligence to control processes that can be utilized efficiently to recognize and share the most important details to address customer needs. This study aims t… more
Date: December 2020
Creator: Hasan, Khandakar Kamrul; Mukherjee, Debarshi; Othman, Roslina & Mostofa, Sk Mamun
Partner: UNT College of Information
open access

The Influence of Information Technology Support on Knowledge Management Process of Nurses in Patient Care

Description: The current study investigated the influence of information technology support on knowledge management process of nurses in patient care. Recent concerns about the issue of nursing care delivery have accentuated the need for more improved health services. The importance of knowledge management in improving performance has been strongly highlighted in existing literature. Paucity of studies exist in information technology-based knowledge management of nurses in Nigeria. A quantitative approach c… more
Date: December 2020
Creator: Ajanaku, Olateju Jumoke
Partner: UNT College of Information
open access

Innovation Process Based on Customer Development in a Large Mature Company

Description: The Customer Development process, widely used by startups, is designed with the aim that, at the end of a process of development of an innovation, the customer can see the maximum value in the product. But there are few studies on the application of this methodology in mature companies. The aim of this study was to assess whether it is indeed possible to apply the Customer Development process in a mature firm. This case study was built from a semi-structured interview with the Innovation manage… more
Date: December 2020
Creator: Reis, Kleiton & Baldessar, Maria Jose
Partner: UNT College of Information
open access

Relationship Between Jobs and Soft Skills in the Technology Sector: a Case Study in the City of Florianópolis

Description: The Soft Skills theme has been presented and discussed by several academic and professional players: researchers, consultants, entrepreneurs and technicians in Human Resources. These are personal skills that go beyond technical competence, absolutely determining the performance of any organization. Understanding what they will be and how to develop these skills has been the challenge of the World Economic Forum (WEF), which periodically publishes reports mapping areas, professions and skills th… more
Date: December 2020
Creator: Vedovatto, Andreici Daiani; Vedovatto, Andreici Daiani; Gargioni, Sergio Luiz; Marques, Jamile Sabatini; Rath, Rafael & Karam-Koleski, Adriana
Partner: UNT College of Information
open access

Exploring Knowledge Creation from Project Management Processes using an Analytics Approach: A First Look

Description: Organizations struggle to harness tacit knowledge – the knowledge that resides in the heads of knowledge workers, whereas there are always opportunities to capture knowledge during project management activities. Using a literature review, this paper analyzes how knowledge can be captured during different project management phases. It attempts to bridge frequently ignored areas of project management, knowledge management, and analytics.
Date: December 2020
Creator: Atolagbe-Olaoye, Abidemi
Partner: UNT College of Information
open access

The Impact of Cyber Addiction on Information Overload and Workplace Performance

Description: Cyber addiction refers to the excessive use of internet and cyber application leading to adverse outcomes such as stress, distractions, reduced motivation levels, and challenges in task orientation. Uncontrolled consumption of the internet leads to information overload that impact productivity and workplace performance (Griffiths, 2010). In such cases, the ubiquitous availability of information can lead to IT-related stress where users derive a reduced sense of satisfaction (Diomidous et al. 20… more
Date: December 2020
Creator: Alboulayan, Moneerah & Hawamdeh, Suliman M.
Partner: UNT College of Information
open access

Information Representation and Knowledge Organization in Cultural Heritage Organizations in Arab Gulf Counties: A case study of Alqabas Archive

Description: The goal of this study is to explore how information is currently organized in digital cultural heritage collections in Arabian Gulf countries. it focused on Alqabas – a Kuwaiti institution with a strong reputation of early adopter of digital archiving and developer of major digital collections in Arab Gulf counties, accumulated experience in knowledge management. The mixed-methods study combined semi-structured interview of the Alqabas archive manager and in-depth content analysis of a sample … more
Date: December 2020
Creator: Aljalahmah, Saleh & Zavalina, Oksana
Partner: UNT College of Information
open access

Knowledge Management in Cybersecurity Education Using Concept Maps

Description: The purpose of this research is to explore concept maps as a viable and effective knowledge management tool for cybersecurity education. Concept maps serve as a visual representation of knowledge. They are commonly utilized to support the teaching and learning process or as a student learning evaluation tool. While the focus of education research is on tools specific to cybersecurity such as learning management systems and cyber ranges, there is little dedicated to understanding how concept map… more
Date: December 2020
Creator: Bernot, Jordan E. F. & Chang, Hsia-Ching
Partner: UNT College of Information
open access

Leveraging Geographical Disparities of Socio-Economic Factors to Predict Vulnerable Teenagers to Teen Birth: Chicago as A Case Study

Description: Teen birth (TB) imposes serious health and economic burdens to both individuals and government. Various attempts have been made to overcome TB such as teen pregnancy prevention evidence-based programs. However, these programs might have declined teen birth rate (TBR), most of which do not address the influencing socio-economic factors linked to areas where teenagers live. This study is aimed at investigating socio-economic factors contributing to TB and identify their geographical disparities.… more
Date: December 2020
Creator: Sadeghinaeenifard, Fariba & Hawamdeh, Suliman M.
Partner: UNT College of Information
open access

Agile Practices in Data Science and Data Analytics Projects: A Research Agenda

Description: The digital age comes with transformational activities (also referred to as digital transformation) triggered by emerging fields and technologies, such as data science and analytics, cybersecurity, cloud computing, blockchain, cryptocurrency, and nanotechnology; helping organizations stay current and competitive. This paper focuses on agile frameworks that support the delivery of data science/analytics projects to ensure organizations rapidly deliver analytics products and services to their cus… more
Date: December 2020
Creator: Atolagbe-Olaoye, Abidemi
Partner: UNT College of Information
open access

COVID19: Mask Misinformation and Social Noise

Description: Disinformation and misinformation are pervasive in unregulated social-media environments, which are used habitually for obtaining news. Fenn et al in 2019 stated that “Given that people tend to share interesting information to maintain social relationships or to manage their impressions, information that receives more likes may subsequently be shared more often” (Fenn, Ramsay, Kantner, Pezdek, & Abed, 2019, p.133) Recent studies also revealed that misinformation from politicians and celebrities… more
Date: December 2020
Creator: Alsaid, Manar; Madali, Nayana Pampapura; Zimmerman, Tara & Hawamdeh, Suliman M.
Partner: UNT College of Information
open access

Development of Micro and Pilot Projects, Evaluation of Technologies, and Developing Data/Information Infrastructure

Description: Successful organizations are continuously looking for better ways to improve efficiency. Knowledge management (KM) in institutions is essentially based on an understanding of knowledge creation and knowledge transfer. At Tarrant County College, we are currently developing a District-wide knowledge management (KM) program. This KM process is implemented via micro pilot projects and processes; and an analysis of current technology, structure, and culture. We carefully try to anticipate challenge… more
Date: December 2020
Creator: Helge, Kris & Alemneh, Daniel Gelaw
Partner: UNT College of Information
open access

An Ontology Approach to Tourism Destinations in Ethiopia

Description: Knowledge is awareness or familiarity gained by experiences of facts, data, and situations. Knowledge management includes techniques and processes to represent, store, search, integrate, and analyze knowledge that is available in digital form. Ontology is a formal explicit specification of a shared conceptualization of a domain of interest and it is a building block of the semantic web and formal description of knowledge. Ontologies capture the structure and knowledge about some domain of inter… more
Date: December 2020
Creator: Hussen, Tijani; Beyene, Melkamu & Alemneh, Daniel Gelaw
Partner: UNT College of Information
open access

Speaker Independent, Continuous Speech Recognizer for Kafi Noonoo, Afro-Asiatic Language in Ethiopia

Description: This paper will report on a research to develop Speaker Independent, Continuous Speech Recognizer for Kafi Noonoo (Afro-Asiatic language that belongs to North Omotic sub family in Ethiopia) using Hidden Markov Modeling technique. The portable and open source toolkit called Hidden Markov Model (HMM) Toolkit is used to perform the experiment. The development of HMM based Automatic Speech Recognition (ASR) requires both text and speech corpus for training and testing the HMM. In order to have a mo… more
Date: December 2020
Creator: Asfaw, Zelalem & Alemneh, Daniel Gelaw
Partner: UNT College of Information
open access

Using Operative Data Governance Roadmaps for Business Process Management Success: The Role of Leadership and the Impact of Information Technology Adoption

Description: The unquestionable demand for data generation and consumption in organizations in this century prompt an increasingly notion of data as a valuable asset, provoking the urgency for reliable analysis and reporting of complex data assets towards a critical business decision making process. Computing languages like SQL, Sequential Query Language, Data Mining and Warehouse, and data visualization tools are some examples of how information technology is being applied to the problem solving strategy r… more
Date: December 2020
Creator: Merlo, Tereza Raquel & Makani, Joyline
Partner: UNT College of Information
open access

Wisdom and Veterans: Enhance the Perspective, Experience, and Resilience of the Workforce

Description: Wisdom is defined as “a uniquely human quality demonstrated through an ability to apply self-insight, experience, and sound judgment in conjunction with applicable data, information, and knowledge to create a course of action leading to beneficial and productive decisions for both individuals and society” (Allen et al., 2020, p. 159). Using this definition as a foundation, this research explores how veterans use wisdom to enhance the workforce through perspective, experience, and resilience.
Date: December 2020
Creator: Allen, Jeff M., 1968-; Eaves, Tresia D.; Zimmerman, Tara; Rosellini, Amy; Njeri, Millicent & Khader, Malak
Partner: UNT College of Information
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