Search Results

Advanced search parameters have been applied.
open access

Customer Satisfaction Assessment at the Pacific Northwest National Laboratory

Description: The Pacific Northwest National Laboratory (PNNL) is developing and implementing a customer satisfaction assessment program (CSAP) to assess the quality of research and development provided by the laboratory. We present the customer survey component of the PNNL CSAP. The customer survey questionnaire is composed of 2 major sections, Strategic Value and Project Performance. The Strategic Value section of the questionnaire consists of 5 questions that can be answered with a 5 point Likert scale re… more
Date: March 20, 2000
Creator: Anderson, Dale N. & Sours, Mardell L.
Partner: UNT Libraries Government Documents Department
Back to Top of Screen