Customer Satisfaction Assessment at the Pacific Northwest National Laboratory
Description:
The Pacific Northwest National Laboratory (PNNL) is developing and implementing a customer satisfaction assessment program (CSAP) to assess the quality of research and development provided by the laboratory. We present the customer survey component of the PNNL CSAP. The customer survey questionnaire is composed of 2 major sections, Strategic Value and Project Performance. The Strategic Value section of the questionnaire consists of 5 questions that can be answered with a 5 point Likert scale re…
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Date:
March 20, 2000
Creator:
Anderson, Dale N. & Sours, Mardell L.
Item Type:
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Report
Partner:
UNT Libraries Government Documents Department