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Knowledge Management and Law Enforcement: An Examination of Knowledge Management Strategies of the Police Information System (POLNET) in the Turkish National Police

Description: This research study explores knowledge management (KM) in law enforcement, focusing on the POLNET system established by the Turkish National Police as a knowledge-sharing tool. This study employs a qualitative case study for exploratory and descriptive purposes. The qualitative data set came from semi-structured face-to-face and telephone interviews, as well as self-administered e-mail questionnaires. The sample was composed of police administrators who created POLNET, working under the Department of Information Technologies and the Department of Communication. A content analysis method is used to analyze the data. This study finds that law enforcement organizations' KM strategies have several differences from Handzic and Zhou's integrated KM model. Especially, organizational culture and structure of law enforcement agencies differently affect knowledge creation, conversion, retrieval, and sharing processes. Accordingly, this study offers a new model which is dynamic and suggests that outcomes always affect drivers.
Date: August 2009
Creator: Gultekin, Kubra
Partner: UNT Libraries

Police officers' adoption of information technology: A case study of the Turkish POLNET system.

Description: One of the important branches of government and vital to the community, police agencies are organizations that have high usage rates of information technology systems since they are in the intelligence sector and thus have information incentives. Not only can information technologies develop intra- and inter-relationships of law enforcement agencies, but they also improve the efficiency and effectiveness of the police officers and agencies without adding additional costs. Thus, identifying the factors that influence the police officers' adoption of information technology can help predict and determine how information technology will contribute to the social organization of policing in terms of effectiveness and efficiency gains. A research framework was developed by integrating three different models, theory of planned behavior (TPB), technology acceptance theory (TAM), and diffusion of innovation theory (DOI) while adding two other factors, facility and voluntariness, to better determine the factors affecting the implementation and adoption of the POLNET software system used by the Turkish National Police (TNP). The integrated model used in this study covers not only basic technology acceptance factors, but also the factors related to policing. It also attempts to account for the factors of cultural differences by considering the important aspects of Turkish culture. A cross sectional survey was conducted among TNP officers using the POLNET system. The LISREL 8.5® analysis for the hypothesized model resulted in a good model fit; 13 of the 15 hypotheses were supported.
Date: August 2007
Creator: Yalcinkaya, Ramazan
Partner: UNT Libraries