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Pendulum Shifts, Context, Error, and Personal Accountability

Description: This paper describes a series of tools that were developed to achieve a balance in under-standing LOWs and the human component of events (including accountability) as the INL continues its shift to a learning culture where people report, are accountable and interested in making a positive difference - and want to report because information is handled correctly and the result benefits both the reporting individual and the organization. We present our model for understanding these interrelationsh… more
Date: September 1, 2011
Creator: Blackman, Harold & Hester, Oren
Partner: UNT Libraries Government Documents Department
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