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open access

The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

Description: Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between cu… more
Date: August 2015
Creator: Kwon, Junhyuk
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

A Study of the Intent to Fully Utilize Electronic Personal Health Records in the Context of Privacy and Trust

Description: Government initiatives called for electronic health records for each individual healthcare consumer by 2014. the purpose of the initiatives is to provide for the common exchange of clinical information between healthcare consumers, healthcare providers, third-party payers and public healthcare officials.This exchange of healthcare information will impact the healthcare industry and enable more effective and efficient application of healthcare so that there may be a decrease in medical errors, i… more
Date: May 2012
Creator: Richards, Rhonda J.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Enhancing the Efficacy of Predictive Analytical Modeling in Operational Management Decision Making

Description: In this work, we focus on enhancing the efficacy of predictive modeling in operational management decision making in two different settings: Essay 1 focuses on demand forecasting for the companies and the second study utilizes longitudinal data to analyze the illicit drug seizure and overdose deaths in the United States. In Essay 1, we utilize an operational system (newsvendor model) to evaluate the forecast method outcome and provide guidelines for forecast method (the exponential smoothing m… more
Date: August 2019
Creator: Najmizadehbaghini, Hossein
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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