Information Technology Management: Social Security Administration Practices Can Be Improved
Description:
A letter report issued by the General Accounting Office with an abstract that begins "The Social Security Administration (SSA) needs to identify strengths and weaknesses within its agencywide operational and managerial capabilities to enable the delivery of high-quality customer service in the face of increases in both workloads and in the number of retirements from its experienced workforce. Evaluating SSA's management of information technology (IT) is critical to assess whether the agency is …
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Date:
August 21, 2001
Creator:
United States. General Accounting Office.
Partner:
UNT Libraries Government Documents Department