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Good, Fast, and Cheap: The Pioneering Reference Chat Service at the University of North Texas

Description: This presentation is about the Online Reference Help Desk utilized by the University of North Texas. It includes information on the history of the service and how it works, as well as facts about the Help Desk's performance since origination. This presentation was given at the Music Library Association Conference on February 13, 2003.
Date: 2003
Creator: Arnold, Donna M. & Tarlton, Martha