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An Examination of the Effect of Decision Style on the Use of a Computerized Project Management Tool

Description: Managing a software development project presents many difficulties. Most software development projects are considered less than successful, and many are simply canceled. Ineffective project management has been cited as a major factor contributing to these failures. Project management tools can greatly assist managers in tracking and controlling their projects. However, project management tools are very structured and analytical in nature, which is not necessarily supported by decision-making styles of the managers. This research examined the influence that decision style has on a project manager's use of a project management tool.
Date: August 1997
Creator: Fox, Terry L., 1963-

An Experimental Investigation of Information Systems Project Escalation: An Examination of Contributory Factors in a Business Environment

Description: The purpose of this research is to continue examining the project management process. The management of projects is complicated. It is the complexity of the process that makes a project so difficult to control. This research examines the effect of particular facets of the project manager's skill set and operating environment on management decisions.
Date: August 1997
Creator: Huff, Richard A. (Richard Allen)

Exploring Critical Factors in Predicting Post-Adoptive Use of Facebook

Description: Social networking applications (SNAs) have experienced a boom in popularity in recent years. Sites like Facebook and MySpace continuously draw new users, and are successful in organizing groups of users around topics of common interest. Among SNAs, Facebook has demonstrably outgrown its rivals growing an estimated 157 percent from 2008 to 2009. Facebook is now estimated to be the fourth largest Internet site in the world, trailing only Google, Microsoft and Yahoo (Schonfeld 2009). This dissertation posits and tests a theoretical model composed of key factors that contribute to post-adoptive use of social networking applications and the relationship of those factors to one another. This study also identifies and clarifies new constructs that were not previously used to measure usage, and further refines the constructs that were previously used so that they better fit social networking applications. The results of this dissertation show that the critical factors of social capital, hedonic enjoyment, perceived usefulness, social influence, satisfaction and attitude have a positive influence on a post-adoptive user's intention to continue using Facebook. The results of this study yielded a structural model for predicting the post-adoptive use of Facebook. This work also developed an instrument for measuring constructs relevant to social networking applications.
Date: May 2011
Creator: Magro, Michael J.

Factors Influencing BI Data Collection Strategies: An Empirical Investigation

Description: The purpose of this dissertation is to examine the external factors that influence an organizations' business intelligence (BI) data collection strategy when mediated by BI attributes. In this dissertation, data warehousing strategies are used as the basis on which to frame the exploration of BI data collection strategies. The attributes include BI insightfulness, BI consistency, and the organizational transformation attribute of BI. The research population consisted of IT professionals and top level managers involved in developing and managing BI. Data was collected from a range of industries and organizations within the United States. An online survey was used to collect the data to empirically test the proposed relationships. Data was analyzed using partial least square path modeling (PLS). The results of this study suggest that there exists a positive relationship between institutional isomorphism and BI consistency. The results also indicate that there exists a positive relationship between BI consistency and BI comprehensive data collection strategy, and the organizational transformation attribute of BI and BI comprehensive data collection strategy. These findings provide a theoretical lens to better understand the motivators and the success factors related to collecting the huge amounts of data required for BI. This study also provides managers with a mental model on which to base decisions about the data required to accomplish their goals for BI.
Date: August 2010
Creator: Ramakrishnan, Thiagarajan

Factors Influencing Post-adoptive Enterprise Resource Planning (ERP) Utilization

Description: Organizations expend a great deal of time, effort and money on the implementation of enterprise resource planning (ERP) systems. They are considered the price of entry for large organizations to do business. Yet the success rate of ERP systems is poor. IS literature suggests that one possible reason for this is the underutilization of these systems. Existing ERP literature is replete with research to improve ERP project implementation success; however, notably absent from these streams is the research that identifies how ERP systems are utilized by individuals or organizations. This dissertation posits that increased ERP utilization can result from increased software and business process understanding gained from both formal training and experiential interventions. New dimensions of system utilization (required vs. optional) are proposed. The purpose of this dissertation is to examine how these interventions impact ERP utilization. The results of this dissertation show that while software-training interventions are important to understanding, it is the business process training interventions that seem to provide the greater effect on understanding. This increased understanding positively affects utilization scenarios where a mixture (required vs. optional) of software features and business process tasks can be leveraged by end-users. The improved understanding of post-adoptive ERP utilization gained from this study benefits both researchers and practitioners.
Date: August 2011
Creator: McGinnis, Thomas C.

General Deterrence Theory: Assessing Information Systems Security Effectiveness in Large versus Small Businesses

Description: This research sought to shed light on information systems security (ISS) by conceptualizing an organization's use of countermeasures using general deterrence theory, positing a non-recursive relationship between threats and countermeasures, and by extending the ISS construct developed in prior research. Industry affiliation and organizational size are considered in terms of differences in threats that firms face, the different countermeasures in use by various firms, and ultimately, how a firm's ISS effectiveness is affected. Six information systems professionals were interviewed in order to develop the appropriate instruments necessary to assess the research model put forth; the final instrument was further refined by pilot testing with the intent of further clarifying the wording and layout of the instrument. Finally, the Association of Information Technology Professionals was surveyed using an online survey. The model was assessed using SmartPLS and a two-stage least squares analysis. Results indicate that a non-recursive relationship does indeed exist between threats and countermeasures and that countermeasures can be used to effectively frame an organization's use of countermeasures. Implications for practitioners include the ability to target the use of certain countermeasures to have desired effects on both ISS effectiveness and future threats. Additionally, the model put forth in this research can be used by practitioners to both assess their current ISS effectiveness as well as to prescriptively target desired levels of ISS effectiveness.
Date: May 2009
Creator: Schuessler, Joseph H.

The Impact of IT Capability on Employee Capability, Customer Value, Customer Satisfaction, and Business Performance

Description: This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of control companies of similar size and industry. The IT leader companies were selected from the Information Week 500 list published annually from 2001 to 2004. For a company to be selected as IT leaders, it needed to be listed at least twice during the period. Furthermore, it had to be listed in the American Customer Satisfaction Index (ACSI) so that its customer satisfaction level could be assessed. Standard & Poor's Compustat and the ACSI scores were used to test for changes in business performance. The study found that the IT leaders had a raw material cost measured by cost-of-goods-sold to sales ratio (COGS/S) than the control companies. However, it found no evidence that firms' IT capability affects employee capability, customer value, customer satisfaction, and profit. An important implication from this study is that IT becomes a commodity and an attempt to gain a competitive advantage by overinvesting in IT may be futile.
Date: August 2009
Creator: Chae, Ho-Chang

The Impact of Multimedia on Information Scanning Effectiveness: an Empirical Study in an Executive Support Systems Environment

Description: This study investigates the impact of multimedia on the effectiveness of information scanning. Information scanning is the act of seeking and receiving a wide variety of special information to develop a thorough understanding of the organization and the environment. The application domain of this study is Executive Support Systems. The experimental task is to identify potential threats and opportunities, a strategic information-scanning activity, based on the information stored in three ESS prototypes. Forty subjects from four organizations participated in the experiment. A random assignment process allocated them into three groups. The control group used the text-based ESS. The first experimental group used the visual multimedia ESS. The second experimental group used the audiovisual multimedia ESS. The experiment was carried out on the sites of the participating organizations. The investigator measured the effectiveness of information scanning based on the number of threats and opportunities each subject identifies. A close-ended questionnaire measured subjects' retention of information. The results of this study support the cognitive-fit theory. The findings indicate that multimedia is not an appropriate presentation format for analytical tasks. Subjects who use text-based ESS identify significantly more threats and opportunities than subjects who use audiovisual multimedia ESS. The cognitive style of subjects does not moderate the impact of multimedia. The results show that the use of multimedia does not necessarily improve retention of information. Further research is needed to determine the most effective combination of text, graphics, animation, video, and sound.
Date: May 1996
Creator: Huang, Hsin-Chih

Impacts of Personality Type and Computer System Response Time on Anxiety and User Response Time

Description: The purpose of this research was to determine if personality type and system response time have any effect on state anxiety and user response time. The sample for this study consisted of senior and graduate level college students who possessed basic know 1 edge of a text editor. Each test subject was administered the Jenkins Activity Survey to determine scores for Type A versus Type B, speed and impatience, involvement, and competitiveness. The test subjects were randomly assigned to one of three treatment groups (good, variable, and poor system response time). They were required to edit a text file which contained multiple errors. The test subjects were provided hard copies of the file with errors (errors highlighted) and the file as should appear without the errors. The test situation for each test subject was identical, except for changes in system response time. The A-state scale of the State-Trait Anxiety Inventory (STAI) was administered to the test subjects immediately prior to the edit task in order to determine pre-task state anxiety levels. The A-state scale of the STAI was again administered immediately after the edit task in order to determine post-task state anxiety levels. Analysis of variance, analysis of covariance, regression, and two sample t-tests were used to analyze the data collected. All hypotheses were tested at the alpha .05 level. The most significant finding of this study was the positive relationship between state anxiety and system response time. It was originally predicted that the Type A personality would experience a greater increase in state anxiety than the Type B personality. However, that was not found to be true. Both Type A and Type B individuals experience an increase in state anxiety during periods of poor or variable system response time. This study also confirms prior research regarding user and system ...
Date: December 1985
Creator: Guynes, Jan L. (Jan Lucille)

The Influence of Business Intelligence Components on the Quality of Decision Making

Description: Decision makers require the right information at the right time, in the right place and in the right format so that they can make good decisions. Although business intelligence (BI) has the potential to improve decision making, there is little empirical evidence of how well this has been achieved. The purpose of this dissertation is to examine the quality of decisions made using BI. The research question it addresses is what are the key antecedents of decision quality for users of business intelligence systems? The theoretical support for the model is developed based on the literature review that draws on decision support systems (DSS), group decision support systems (GDSS), and BI. Grounded on this literature review, the antecedents of decision quality are operationalized in this dissertation through independent variables such as the problem space complexity, the level of BI usage, the BI user experience, and information quality. The dependent variable is operationalized as decision quality and it captures the self-satisfaction with a decision made by users in a BI environment. The research model was tested using a survey of BI users whose names were provided by a marketing company. This research suggests that BI user experience is a more complex construct than has been initially thought.
Date: May 2013
Creator: Visinescu, Lucian L.

Information systems success and technology acceptance within a government organization.

Description: Numerous models of IS success and technology acceptance their extensions have been proposed and applied in empirical. This study continues this tradition and extends the body of knowledge on the topic of IS success by developing a more comprehensive model for measuring IS success and technology acceptance within a government organization. The proposed model builds upon three established IS success and technology acceptance frameworks namely the DeLone and McLean (2003), Venkatesh et al.'s (2003) unified theory of acceptance and use of technology (UTAUT), and Wixom and Todd (2005). The findings from this study provide not only a comprehensive IS success assessment model but also insights into whether and how IS success models are influenced by application variables as applied within a government organization. Exploratory factor analysis and confirmatory factor analysis were performed for instrument refinement and validity test of the existing and proposed models. Using data from employees of a local government municipal, the comprehensive model explained 32 percent variance. Four of the hypothesis were fully supported five were not supported, and four were partially supported. In addition, the results suggest that behavioral intention may not be the best predictor of technology acceptance in a mandatory environment.
Date: August 2008
Creator: Thomas, Patricia

Interactions of Presentation Formats and Decision-Maker Characteristics upon Multiple Decision-Making Tasks: an Experiment Using Multiple Cognitive Assessments

Description: Information systems research tends to ignore individual differences in users. This laboratory experiment sought to illuminate contributions of decision-makers' cognitive processes to decision outcome as reflected in four hypothesis sets: the impact of imagery preference and presentation format upon (HI) recall accuracy and upon hemispheric activation during (H2) encoding and (H3) recall, and (H4) to examine the relationship between hemispheric activation differences and accuracy differences. Point-value (specific values) and intraset-pattern (relationships between values) recall were considered. Thirty MBA students, grouped by imagery preference (cognitive style) as favoring verbal (textual) or visual (graphical) information presentation, performed computer-based recall tasks using tabular and graphical formats in a repeated measures design. Hemispheric activation (cognitive process) was assessed using ratios of EEG activity in six frequency bands captured from six pairs of homologous electrode sites during encoding and recall.
Date: December 1994
Creator: Henson, Kerry L. (Kerry Lynn)

An Investigation of Factors Influencing the User's Social Network Site Continuance Intention

Description: The social network sites (SNS) industry has recently shown an abnormal development pattern: An SNS could rapidly accumulate a large number of users, and then suffer a serious loss of users in a short time, which subsequently leads to the failure of the Web site in the highly competitive market. The user's social network site continuance is considered the most important factor for an SNS to keep its sustainable development. However, little knowledge of the user's SNS continuance raises the following research question: What factors could significantly influence the user's SNS continuance intention? To address this research question, I study the question from three lenses of research, including the I-view, the social interactivity view, and the trust based view. The I-view is an extension of the IS continuance model. From this research perspective, I tested the influence of the utilitarian factor (i.e., perceived usefulness) and the hedonic factor (i.e., perceived enjoyment) on the user's satisfaction in the I-view. In addition, I extend the umbrella construct, confirmation, into two sub-constructs, informativeness and self-actualization, and respectively study their influences on the utilitarian factor and the hedonic factor. I find that the user's perceived enjoyment has a significant positive effect on the user's satisfaction, thereby motivating the user to continue using the SNS. The perceived informativeness of an SNS and the user's self-actualization through information sharing with others on the Web site both have significant positive effects on the user's perceived usefulness and perceived enjoyment. From the social interactivity perspective, I suggest that a user's social gains could have a projection effect on the user's satisfaction in an SNS and his or her SNS continuance intention. Most previous studies emphasized on the influence of social connection outcomes (i.e., social capitals) on the user's behavioral intention, but ignored the fact that an individual would ...
Date: December 2012
Creator: Han, Bo

An investigation of success metrics for the design of e-commerce Web sites.

Description: The majority of Web site design literature mainly concentrates on the technical and functional aspects of Web site design. There is a definite lack of literature, in the IS field, that concentrates on the visual and aesthetic aspects of Web design. Preliminary research into the relationship between visual design and successful electronic commerce Web sites was conducted. The emphasis of this research was to answer the following three questions. What role do visual design elements play in the success of electronic commerce Web sites? What role do visual design principles play in the success of electronic commerce Web sites? What role do the typographic variables of visual design play in the success of electronic commerce Web sites? Forty-three undergraduate students enrolled in an introductory level MIS course used a Likert-style survey instrument to evaluate aesthetic aspects of 501 electronic commerce Web pages. The instrument employed a taxonomy of visual design that focused on three dimensions: design elements, design principles, and typography. The data collected were correlated against Internet usage success metrics data provided by Nielsen/NetRatings. Results indicate that 22 of the 135 tested relationships were statistically significant. Positive relationships existed between four different aesthetic dimensions and one single success measure. The other 18 significant relationships were negatively correlated. The visual design elements of space, color as hue, and value were negatively correlated with three of the success measures. The visual design principles of contrast, emphasis radiated through contrast, and contrast shape were negatively correlated with three of the success measures. Finally, the typographic variables of placement and type size were both negatively correlated with two of the success measures. This research provides support to the importance of visual design theory in Web site design. This preliminary research should be viewed as a realization of the need for Web sites to ...
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Date: May 2004
Creator: Cutshall, Robert C.

An investigation of technical support issues influencing user satisfaction

Description: The widespread distribution of personal computers (PCs) throughout organizations has made a substantial impact on information systems. Additionally, the tremendous growth of the Internet has changed the way business is carried out. As the user population evolves into a much more technical and demanding group, their needs are also changing. With this change, Management Information Systems (MIS) departments must develop new ways of providing service and support to the user community. This study investigates the relationship between information systems support structures, support services, service quality and the characteristics of a diverse user population. This includes investigating technical support issues influencing user satisfaction. This study attempts to improve the understanding of the support function within MIS. The results of this study clarify the support needs of the users and identify user satisfaction factors, as well as factors relative to the quality of the support received. Six streams of prior research were reviewed when developing the research framework. These include: user support, end users and end-user computing, identifying and classifying user types, information centers, user satisfaction, service quality and other sources of computer support. A survey instrument was designed using the (UIS) user satisfaction instrument developed by Doll and Torkzadeh (1988) and the SERVQUAL instrument as modified by Kettinger and Lee (1994). The survey was distributed to 720 individuals. A total of 155 usable responses were analyzed providing mixed results. Of the ten hypotheses, only four were rejected. The finding of this study differ from those in earlier studies. The variables that were found to be significant to the users for service quality are the method of support that is provided to the user, i.e., help desk or local MIS support and the support technician's experience level. For user satisfaction the location of the service personnel made a difference to the end ...
Date: May 2000
Creator: Gutierrez, Charletta Frances

An Investigation of the Productivity of Information System Helpdesk User Support Professsionals as Impacted by Their Communication Behavior : A Field Experiment

Description: This research conducted an interdisciplinary field experiment to identify relationships between productivity, user satisfaction and IS Helpdesk USP's use of effective communication behavior. An experimental group of Helpdesk USPs of a large retail organization were trained by communication professionals in communication effectiveness, with emphasis on the needs of the telephone environment.
Date: May 1996
Creator: Breshears, Robert Louis

IT Offshoring Success: A Social Exchange Perspective

Description: Spending by U.S. companies in offshore IT services continues at unprecedented levels despite a high failure rate. This study fills a gap in the existing literature by examining the client-vendor offshoring relationship through the theoretical lens of social exchange theory at the organizational level of analysis from the client's perspective. Social exchange theory focuses on the exchange of activities between two parties, whether they are individuals or companies and was used as a basis for examining the client and vendor relationship. Variables were identified by a review of the literature primarily from IT outsourcing and offshoring but also from general IT, marketing, sociology and organizational science literature. Data was collected using a field survey of Fortune 500 CIOs representing a population of organizations at the forefront of the offshoring phenomenon. The survey instrument was developed based on the adaptation of previously validated scales. Hypotheses regarding the correlations between social variables such as trust, communication, dependence, power, shared values and offshoring success were tested using Spearman's rho correlation. Seven of the hypotheses were supported, four hypotheses were not supported and one hypothesis was deemed not testable due to lack of information.
Date: August 2008
Creator: St. John, Jeremy

Organizational Competency Through Information: Business Intelligence and Analytics as a Tool for Process Dynamization

Description: The data produced and collected by organizations represents both challenges and opportunities for the modern firm. Business intelligence and analytics (BI&A) comprises a wide variety of information management technologies and information seeking activities designed to exploit these information resources. As a result, BI&A has been heralded as a source of improved organizational outcomes in both the academic and practitioner literature, and these technologies are among the largest continuous IT expenditures made over the last decade.Despite the interest in BI&A, there is not enough theorizing about its role in improving firm performance. Scholarly investigations of the link between BI&A and organizational benefits are scarce and primarily exploratory in nature. Further, the majority of the extant research on BI&A is techno-centric, conceptualizing BI&A primarily an organizational technical asset. This study seeks to explicate the relationship between BI&A and improved organizational outcomes by viewing this phenomenon through the lens of dynamic capabilities, a promising theoretical perspective from the strategic management discipline. In so doing, this research reframes BI&A as an organizational capability, rather than simply a technical resource. Guided by a comprehensive review of the BI&A and dynamic capabilities literature, as well as a series of semi-structured focus groups with senior-level business practitioners with BI&A experience, this study develops and tests a model of BI&A enabled firm performance. Using a snowball sample, an online survey was administered to 137 business professionals in 24 industries. The data were analyzed using partial least squares (PLS) structural equation modeling (SEM). The findings support the contention that BI&A serve as the sensing and seizing components of an organizational dynamic capability, while transformation is achieved through business process change capability. These factors influence firm financial performance through their impact on the functional performance of the firm’s business processes. Further, this study demonstrates that traditional BI&A success factors are ...
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Date: August 2015
Creator: Torres, Russell

The Organizational Consequences of Information Deployment

Description: This study investigates the influence that increasing end user autonomy has on organizational data models. The independence offered by microcomputer technology offers users increasing independence in their information-handling activities. As independence increases, uniformity of data models across the organization is theorized to diminish. The problem motivating this study is the potential for improper allocation of resources that may result from a misinterpretation of organizational data. This study suggests that the expanding use of microcomputers in the business setting will contribute to diversity of data models. This may eventually lead to confusion and even lack of confidence in the information produced.
Date: December 1991
Creator: Remington, William S. (William Seth)

Organizational Considerations for and Individual Perceptions of Web-Based Intranet Systems

Description: Utilization of World Wide Web style Web-Based Intranet Systems (W-BIS) is a rapidly expanding information delivery technique in many organizations. Published reports concerning these systems have cited return on investment values exceeding 1300% and direct payback time periods as low as six to twelve weeks. While these systems have been widely implemented, little theoretically grounded research has been conducted in relation to users' acceptance, utilization or the perceived quality of these systems. The study employed a two-site investigation of corporate Web-Based Intranet Systems, with surveys distributed via the traditional mail system. The complete survey instrument distributed to employees included the ServQual/ServPerf, User Information Satisfaction, Ease of Use/Usefulness, and Computer Playfulness instruments. In addition to these previously developed instruments, the survey instrument for this study included measures of Web-Based Intranet Systems utilization and usefulness along with respondent demographics and subordinate-reported managerial commitment. This study investigated the reliability and validity of the ServQual/ServPerf instrument in an information systems service environment. The same analysis was conducted of the more generally accepted User Information Satisfaction instrument.
Date: May 1999
Creator: Myerscough, Mark Alan