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Citation Accuracy in the Journal Literature of Four Disciplines : Chemistry, Psychology, Library Science, and English and American Literature

Description: The primary purpose of this study was to determine if there is a relationship between the bibliographic citation practices of the members of a discipline and the emphasis placed on citation accuracy and purposes in the graduate instruction of the discipline.
Date: May 1992
Creator: Sassen, Catherine J. (Catherine Jean)

Increasing Telecommunications Channel Capacity: Impacts on Firm Profitability

Description: In calling for the deployment of high-capacity telecommunications infrastructures, the Clinton Administration is relying on market forces to drive demand toward self-sustaining development. There is little doubt that many firms will embrace the new telecommunications services for a variety of reasons including market differentiation, vertical market integration, and other organization-specific factors. However, there is little evidence at the firm level that adopting the use of increased-capacity telecommunications technologies is associated with improvements in firm profitability. This study seeks to identify the presence of impacts on firm income that can be associated with the adoption of T1 telecommunications services.
Date: August 1997
Creator: Clower, Terry L.

Attitudes Toward the Contemporary Role of the Library Media Specialist in the Overall Elementary School Program in North Central Texas

Description: The purpose of this study, in addition to measuring and comparing attitudes of teachers, principals and library media specialists toward the role of the school library media specialist, was to identify and measure factors contributing to those attitudes. Nine factors were identified. Further path analysis revealed that the performance level of the library media specialist had the most influence on principals' and teachers' attitudes toward the Consultant, Technological and Instructional Roles. For principals and teachers, staff development had the most influence on attitudes toward the Management Role, while involvement in the school-wide program was most influential for library media specialists.
Date: December 1989
Creator: Roach, Catharyn

The Relationship Between Work Roles and Information Seeking Behaviors Among Selected Protestant Ministers in Tarrant County, Texas

Description: Is there a relationship between work role and information seeking behavior? Three behaviors were examined: choice of information channel, choice of method for information retrieval, and choice of method for storing retrieved information. The Protestant clergy was selected as a profession with clearly identified work roles, including preacher and administrator. Questionnaires were mailed to 150 randomly selected ministers in Tarrant County, Texas. Sixty-four responded. Additionally, fifteen ministers selected at random were interviewed for additional data. The data collected through the questionnaires were analyzed using nonparametric statistical techniques.
Date: December 1992
Creator: Phillips, Robert L. (Robert Lloyd)

Managerial Style and the Use of Statistical Data in Techincal Services Units in Selected Academic Libraries

Description: The primary purpose of this study was to test the following hypothesis: The internal use (use within the technical services unit for decision making and planning) of statistical data will be significantly higher for managers scoring in the Sensing-Thinking (ST) scale of the self-assessment instrument Myers-Briggs Type Indicator. A Technical Services Statistics Survey Form was developed in order to collect statistical data from the technical services managers participating in the study. The Myers-Briggs Type Indicator was utilized to record managers' personal management style. Thirty-two managers participated in the two-part study. The hypothesis of the study was not supported because no significant differences in the predicted direction were found to exist between the use of the technical services statistics and management style groups as measured by the Myers-Briggs Type Indicator. (A Mann-Whitney U Test was used due to the small, uneven sample size.) There were significant differences between Sensing-Thinking (ST) and Intuitive-Feeling (NF) types, but not in the direction predicted by the hypothesis. Possible explanations for this unexpected finding include the very small sample size, the larger percentage of male respondents in the NF type, and the larger percentage of respondents from smaller institutions in the NF type. (Gender and institutional size were not analyzed in this study.) A sharp contrast existed in the number and guality of comments provided by Sensing-Thinking (ST) and Intuitive-Thinking (NT) types, both of whom tended to write lengthy detailed comments elaborating on each statistic. Sensing-Feeling (SF) and Intuitive-Feeling (NF) types provided little or no comment on the Technical Services Statistics Form. The results of this research have implications for examining the technical services statistics collected in technical services units: the frequency of analysis; their importance for planning; the use of these statistics; and the level at which the statistic is used for decision making. Other ...
Date: December 1992
Creator: Karpuk, Deborah J.

The Effects of Increased Equipment Speed on Online Database Searching Practices

Description: This study reports changes in online database searching at North Texas State University when equipment speed was increased. Data were from database vendor invoices and price and sale data of online equipment. The hypotheses examined the relationship between the decrease in the cost of online equipment and the change to faster online equipment and the change in the number of databases that changed for online types. The change in equipment was related to changes in the number of offline prints per hour, the average time per search, the average number of descriptors per search, the number of searches per month, and the rank order of database use over the studied period. The increase in the number of databases with billed types was related to the number of online billed types produced. The number of prints was related to the number of billed types. Time spent online was examined for annual seasonal cycles. The major statistical tool was time-series analysis, although other methods were applied.
Date: May 1987
Creator: Masters, Gary E. (Gary Everett)

An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

Description: This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service quality and library success.
Date: December 1999
Creator: Landrum, Hollis T.

A multi-dimensional entropy model of jazz improvisation for music information retrieval.

Description: Jazz improvisation provides a case context for examining information in music; entropy provides a means for representing music for retrieval. Entropy measures are shown to distinguish between different improvisations on the same theme, thus demonstrating their potential for representing jazz information for analysis and retrieval. The calculated entropy measures are calibrated against human representation by means of a case study of an advanced jazz improvisation course, in which synonyms for "entropy" are frequently used by the instructor. The data sets are examined for insights in music information retrieval, music information behavior, and music representation.
Date: December 2005
Creator: Simon, Scott J.

A Conceptual Map for Understanding the Terrorist Recruitment Process: Observation and Analysis of Turkish Hezbollah Terrorist Organizations.

Description: Terrorism is a historical problem; however, it becomes one of the biggest problems in 21st century. September 11 and the following Madrid, Istanbul and London attacks showed that it is the most significant problem threatening world peace and security. Governments have started to deal with terrorism by improving security measurements and making new investments to stop terrorism. Most of the governments' and scholars' focus is on immediate threats and causes of terrorism, instead of looking at long-term solutions such as root causes and underlying reasons of terrorism, and the recruitment style of terrorist organizations If terrorist recruitment does not stop, then it is safe to say terrorist activities cannot be stopped. This study focused on the recruitment process by observing two different terrorist organizations, DHKP/C and Turkish Hezbollah. The researcher brings 13 years of field experience and first-person data gathered from inside the terrorist organizations. The research questions of this study were: (i) How can an individual be prevented from joining or carrying out terrorist activities?; (ii) What factors are correlated with joining a terrorist organization?; (iii) What are the recruitment processes of the DHKP/C, PKK, and Turkish Hezbollah?; (iv) Is there any common process of being a member of these three terrorist organizations?; and (v) What are the similarities and differences these terrorist organizations? As a result of this analysis, a terrorist recruitment process map was created. With the help of this map, social organizations such as family and schools may be able to identify ways to prevent individuals from joining terrorist organizations. Also, this map will also be helpful for government organizations such as counterterrorism and intelligence to achieve the same goal.
Date: August 2007
Creator: Teymur, Samih

Coyote Ugly Librarian: A Participant Observer Examination of Lnowledge Construction in Reality TV.

Description: Reality TV is the most popular genre of television programming today. The number of reality television shows has grown exponentially over the last fifteen years since the premier of The Real World in 1992. Although reality TV uses styles similar to those used in documentary film, the “reality” of the shows is questioned by critics and viewers alike. The current study focuses on the “reality” that is presented to viewers and how that “reality” is created and may differ from what the participants of the shows experience. I appeared on two reality shows, Faking It and That's Clever, and learned a great deal as a participant observer. Within the study, I outline my experience and demonstrate how editing changed the reality I experienced into what was presented to the viewers. O'Connor's (1996) representation context web serves as a model for the realities created through reality television. People derive various benefits from watching reality TV. Besides the obvious entertainment value of reality TV, viewers also gather information via this type of programming. Viewers want to see real people on television reacting to unusual circumstances without the use of scripts. By surveying reality TV show viewers and participants, this study gives insight into how real the viewers believe the shows are and how authentic they actually are. If these shows are presented as reality, viewers are probably taking what they see as historical fact. The results of the study indicate more must be done so that the “reality” of reality TV does not misinform viewers.
Date: May 2007
Creator: Holmes, Haley K.

Discovering a Descriptive Taxonomy of Attributes of Exemplary School Library Websites

Description: This descriptive study examines effective online school library practice. A Delphi panel selected a sample of 10 exemplary sites and helped to create two research tools--taxonomies designed to analyze the features and characteristics of school library Websites. Using the expert-identified sites as a sample, a content analysis was conducted to systematically identify site features and characteristics. Anne Clyde's longitudinal content analysis of school library Websites was used as a baseline to examine trends in practice; in addition, the national guidelines document, Information Power: Building Partnerships for Learning, was examined to explore ways in which the traditional mission and roles of school library programs are currently translated online. Results indicated great variation in depth and coverage even among Websites considered exemplary. Sites in the sample are growing more interactive and student-centered, using blogs as supplemental communication strategies. Nevertheless, even these exemplary sites were slow to adopt the advances in technology to meet the learning needs and interests of young adult users. Ideally the study's findings will contribute to understanding of state-of-the-art and will serve to identify trends, as well as serving as a guide to practitioners in planning, developing, and maintaining school library Websites.
Date: August 2007
Creator: Valenza, Joyce Kasman

The Effect of Personality Type on the Use of Relevance Criteria for Purposes of Selecting Information Sources.

Description: Even though information scientists generally recognize that relevance judgments are multidimensional and dynamic, there is still discussion and debate regarding the degree to which certain internal (cognition, personality) and external (situation, social relationships) factors affect the use of criteria in reaching those judgments. Much of the debate centers on the relationship of those factors to the criteria and reliable methods for measuring those relationships. This study researched the use of relevance criteria to select an information source by undergraduate students whose task it is to create a course schedule for a semester. During registration periods, when creating their semester schedules, students filled out a two-part questionnaire. After completion of the questionnaire the students completed a Myers-Briggs Type Indicator instrument in order to determine their personality type. Data was analyzed using one-way ANOVAS and Chi-Square. A positive correlation exists between personality type as expressed by the MBTI and the information source selected as most important by the subject. A correlation also exists between personality type and relevance criteria use. The correlation is stronger for some criteria than for others. Therefore, one can expect personality type to have an effect on the use of relevance criteria while selecting information sources.
Date: December 2002
Creator: Sims, Dale B.

Plans for Establishing and Developing the Social Research Studies and Information Center Libraries in Saudi Arabia

Description: The problem was to define the present status of the Social Research Studies and Information Center libraries in Saudi Arabia and to suggest ways in which they could be improved. The purposes of the study were two-fold: (1) to analyze and evaluate the current status of these libraries and to develop and improve the role and functions of these libraries; and (2) to consider the possibility of cooperation between these libraries.
Date: August 1990
Creator: Kahtani, Abdullah S. Mossa (Abdullah Salem Mossa)

Creating a Criterion-Based Information Agent Through Data Mining for Automated Identification of Scholarly Research on the World Wide Web

Description: This dissertation creates an information agent that correctly identifies Web pages containing scholarly research approximately 96% of the time. It does this by analyzing the Web page with a set of criteria, and then uses a classification tree to arrive at a decision. The criteria were gathered from the literature on selecting print and electronic materials for academic libraries. A Delphi study was done with an international panel of librarians to expand and refine the criteria until a list of 41 operationalizable criteria was agreed upon. A Perl program was then designed to analyze a Web page and determine a numerical value for each criterion. A large collection of Web pages was gathered comprising 5,000 pages that contain the full work of scholarly research and 5,000 random pages, representative of user searches, which do not contain scholarly research. Datasets were built by running the Perl program on these Web pages. The datasets were split into model building and testing sets. Data mining was then used to create different classification models. Four techniques were used: logistic regression, nonparametric discriminant analysis, classification trees, and neural networks. The models were created with the model datasets and then tested against the test dataset. Precision and recall were used to judge the effectiveness of each model. In addition, a set of pages that were difficult to classify because of their similarity to scholarly research was gathered and classified with the models. The classification tree created the most effective classification model, with a precision ratio of 96% and a recall ratio of 95.6%. However, logistic regression created a model that was able to correctly classify more of the problematic pages. This agent can be used to create a database of scholarly research published on the Web. In addition, the technique can be used to create a ...
Date: May 2000
Creator: Nicholson, Scott

A Theory for the Measurement of Internet Information Retrieval

Description: The purpose of this study was to develop and evaluate a measurement model for Internet information retrieval strategy performance evaluation whose theoretical basis is a modification of the classical measurement model embodied in the Cranfield studies and their progeny. Though not the first, the Cranfield studies were the most influential of the early evaluation experiments. The general problem with this model was and continues to be the subjectivity of the concept of relevance. In cyberspace, information scientists are using quantitative measurement models for evaluating information retrieval performance that are based on the Cranfield model. This research modified this model by incorporating enduser relevance judgment rather than using objective relevance judgments, and by adopting a fundamental unit of measure developed for the cyberspace of Internet information retrieval rather than using recall and precision-type measures. The proposed measure, the Content-bearing Click (CBC) Ratio, was developed as a quantitative measure reflecting the performance of an Internet IR strategy. Since the hypertext "click" is common to many Internet IR strategies, it was chosen as the fundamental unit of measure rather than the "document." The CBC Ratio is a ratio of hypertext click counts that can be viewed as a false drop measure that determines the average number of irrelevant content-bearing clicks that an enduser check before retrieving relevant information. After measurement data were collected, they were used to evaluate the reliability of several methods for aggregating relevance judgments. After reliability coefficients were calculated, measurement model was used to compare web catalog and web database performance in an experimental setting. Conclusions were the reached concerning the reliability of the proposed measurement model and its ability to measure Internet IR performance, as well as implications for clinical use of the Internet and for future research in Information Science.
Date: May 1999
Creator: MacCall, Steven Leonard

An Experimental Study of Teachers' Verbal and Nonverbal Immediacy, Student Motivation, and Cognitive Learning in Video Instruction

Description: This study used an experimental design and a direct test of recall to provide data about teacher immediacy and student cognitive learning. Four hypotheses and a research question addressed two research problems: first, how verbal and nonverbal immediacy function together and/or separately to enhance learning; and second, how immediacy affects cognitive learning in relation to student motivation. These questions were examined in the context of video instruction to provide insight into distance learning processes and to ensure maximum control over experimental manipulations. Participants (N = 347) were drawn from university students in an undergraduate communication course. Students were randomly assigned to groups, completed a measure of state motivation, and viewed a 15-minute video lecture containing part of the usual course content delivered by a guest instructor. Participants were unaware that the video instructor was actually performing one of four scripted manipulations reflecting higher and lower combinations of specific verbal and nonverbal cues, representing the four cells of the 2x2 research design. Immediately after the lecture, students completed a recall measure, consisting of portions of the video text with blanks in the place of key words. Participants were to fill in the blanks with exact words they recalled from the videotape. Findings strengthened previous research associating teacher nonverbal immediacy with enhanced cognitive learning outcomes. However, higher verbal immediacy, in the presence of higher and lower nonverbal immediacy, was not shown to produce greater learning among participants in this experiment. No interaction effects were found between higher and lower levels of verbal and nonverbal immediacy. Recall scores were comparatively low in the presence of higher verbal and lower nonverbal immediacy, suggesting that nonverbal expectancy violations may have hindered cognitive learning. Student motivation was not found to be a significant source of error in measuring immediacy's effects, and no interaction effects were detected ...
Date: May 2000
Creator: Witt, Paul L.

Empowering Agent for Oklahoma School Learning Communities: An Examination of the Oklahoma Library Improvement Program

Description: The purposes of this study were to determine the initial impact of the Oklahoma Library Media Improvement Grants on Oklahoma school library media programs; assess whether the Oklahoma Library Media Improvement Grants continue to contribute to Oklahoma school learning communities; and examine possible relationships between school library media programs and student academic success. It also seeks to document the history of the Oklahoma Library Media Improvement Program 1978 - 1994 and increase awareness of its influence upon the Oklahoma school library media programs. Methods of data collection included: examining Oklahoma Library Media Improvement Program archival materials; sending a survey to 1703 school principals in Oklahoma; and interviewing Oklahoma Library Media Improvement Program participants. Data collection took place over a one year period. Data analyses were conducted in three primary phases: descriptive statistics and frequencies were disaggregated to examine mean scores as they related to money spent on school library media programs; opinions of school library media programs; and possible relationships between school library media programs and student academic achievement. Analysis of variance was used in the second phase of data analysis to determine if any variation between means was significant as related to Oklahoma Library Improvement Grants, time spent in the library media center by library media specialists, principal gender, opinions of library media programs, student achievement indicators, and the region of the state in which the respondent was located. The third phase of data analysis compared longitudinal data collected in the 2000 survey with past data. The primary results indicated students in Oklahoma from schools with a centralized library media center, served by a full-time library media specialist, and the school having received one or more Library Media Improvement Grants scored significantly higher academically than students in schools not having a centralized library media center, not served by a ...
Date: August 2000
Creator: Jenkins, Carolyn Sue Ottinger

An Examination Of The Variation In Information Systems Project Cost Estimates: The Case Of Year 2000 Compliance Projects

Description: The year 2000 (Y2K) problem presented a fortuitous opportunity to explore the relationship between estimated costs of software projects and five cost influence dimensions described by the Year 2000 Enterprise Cost Model (Kappelman, et al., 1998) -- organization, problem, solution, resources, and stage of completion. This research was a field study survey of (Y2K) project managers in industry, government, and education and part of a joint project that began in 1996 between the University of North Texas and the Y2K Working Group of the Society for Information Management (SIM). Evidence was found to support relationships between estimated costs and organization, problem, resources, and project stage but not for the solution dimension. Project stage appears to moderate the relationships for organization, particularly IS practices, and resources. A history of superior IS practices appears to mean lower estimated costs, especially for projects in larger IS organizations. Acquiring resources, especially external skills, appears to increase costs. Moreover, projects apparently have many individual differences, many related to size and to project stage, and their influences on costs appear to be at the sub-dimension or even the individual variable level. A Revised Year 2000 Enterprise Model is presented incorporating this granularity. Two primary conclusions can be drawn from this research: (1) large software projects are very complex and thus cost estimating is also; and (2) the devil of cost estimating is in the details of knowing which of the many possible variables are the important ones for each particular enterprise and project. This points to the importance of organizations keeping software project metrics and the historical calibration of cost-estimating practices. Project managers must understand the relevant details and their interaction and importance in order to successfully develop a cost estimate for a particular project, even when rational cost models are used. This research also indicates ...
Date: May 2000
Creator: Fent, Darla

Elementary School Climate Factors and Personality and Status Variables Associated with School Library Media Specialists Chosen by Classroom Teachers for Cooperation on Instructional Problems

Description: This study investigated relationships between the extent to which elementary classroom teachers tend to choose school library media specialists for cooperation on instructional problems and several school climate and faculty related characteristics including the general academic effectiveness of the school, the overall cohesion and cooperativeness of the teaching faculty on instructional matters, and the propensity of the group and individual faculty to seek cooperation to solve instructional problems. The instructional choice status of the school library media specialist was also studied in relation to various individual personality factors, as measured by Cattell's 16 Personality Factor Questionnaire, as well as school media specialist status variables including degreed or non-degreed status, total years of experience as a school library media specialist, years of experience on campus as a school library media specialist, and total number of years of experience in the field of education. The instructional status of the school library media specialist was also examined in relationship to the size of the school served. The study included 1,079 elementary classroom teachers and thirty-nine school library media specialists from thirty-nine Texas elementary schools similar in important wealth, size, and student demographic characteristics. Twenty of the schools ranked in the bottom 25% of all schools in the state as to how well their students performed on the 1988 Texas Educational Assessment of Minimum Skills (TEAMS) test. Nineteen schools ranked among the top 25%of all schools in the state in academic effectiveness. As compared to the low academic schools, the high academic schools were found to be significantly more instructionally cohesive, and classroom teachers in those schools were significantly more disposed to choose the school library media specialist to cooperate with them on instructional problems. No significant relationships were discovered between the instructional choice status of the school media specialist and his or her ...
Date: December 1990
Creator: Bell, Michael David, 1943-

Identifying At-Risk Students: An Assessment Instrument for Distributed Learning Courses in Higher Education

Description: The current period of rapid technological change, particularly in the area of mediated communication, has combined with new philosophies of education and market forces to bring upheaval to the realm of higher education. Technical capabilities exceed our knowledge of whether expenditures on hardware and software lead to corresponding gains in student learning. Educators do not yet possess sophisticated assessments of what we may be gaining or losing as we widen the scope of distributed learning. The purpose of this study was not to draw sweeping conclusions with respect to the costs or benefits of technology in education. The researcher focused on a single issue involved in educational quality: assessing the ability of a student to complete a course. Previous research in this area indicates that attrition rates are often higher in distributed learning environments. Educators and students may benefit from a reliable instrument to identify those students who may encounter difficulty in these learning situations. This study is aligned with research focused on the individual engaged in seeking information, assisted or hindered by the capabilities of the computer information systems that create and provide access to information. Specifically, the study focused on the indicators of completion for students enrolled in video conferencing and Web-based courses. In the final version, the Distributed Learning Survey encompassed thirteen indicators of completion. The results of this study of 396 students indicated that the Distributed Learning Survey represented a reliable and valid instrument for identifying at-risk students in video conferencing and Web-based courses where the student population is similar to the study participants. Educational level, GPA, credit hours taken in the semester, study environment, motivation, computer confidence, and the number of previous distributed learning courses accounted for most of the predictive power in the discriminant function based on student scores from the survey.
Date: May 2000
Creator: Osborn, Viola

An Examination of Selected Product Characteristics Associated with the Sales Success of Nontheatrical Film and Video Works

Description: The purpose of this study was to test assumptions made about characteristics of nontheatrical film and video works that were thought to contribute to the frequency with which the works were purchased. This study proposed and tested three variables for which relationships to the sales success of nontheatrical film and video works were hypothesized, as well as four variables about which no hypotheses were forwarded. Nineteen film and video distribution organizations contributed unit sales data for the period 1982-1987 on 151 works copyrighted between 1982 and 1984. These data were analyzed for relationships between sales totals and 1) curricular significance of the works' subjects, 2) relevance to general reading interest in the works' subjects, 3) intensity of competition faced by the works, 4) the works' Dewey classifications as compared to the composition of typical K-12 school library book collections, 5) the series or non-series status of the works, 6) the media format(s) in which the works were available for purchase and 7) the sources of the works' production financing. Analyses of correlation and association were performed and no significant relationships were found between sales and curricular significance of the works' subjects, or their relevance to general reading interest. Some evidence was presented to suggest a significant association between the intensity of competition faced by a work and its eventual sales. None of the hypotheses about these variables was supported. However, the four remaining variables were found to be significant, or to approach significance, as correlates or associates of sales success. The best predictor of sales for works intended for the K-12 school market was the work's Dewey Decimal classification. Other important findings included associations between high sales and intense product competition, between high sales and non-series status, between high sales and availability for purchase in 16mm film and between high ...
Date: May 1990
Creator: Munde, Gail Marie

Relevance Thresholds: A Conjunctive/Disjunctive Model of End-User Cognition as an Evaluative Process

Description: This investigation identifies end-user cognitive heuristics that facilitate judgment and evaluation during information retrieval (IR) system interactions. The study extends previous research surrounding relevance as a key construct for representing the value end-users ascribe to items retrieved from IR systems and the perceived effectiveness of such systems. The Lens Model of user cognition serves as the foundation for design and interpretation of the study; earlier research in problem solving, decision making, and attitude formation also contribute to the model and analysis. A self reporting instrument collected evaluative responses from 32 end-users related to 1432 retrieved items in relation to five characteristics of each item: topical, pertinence, utility, systematic, and motivational levels of relevance. The nominal nature of the data collected led to non-parametric statistical analyses that indicated that end-user evaluation of retrieved items to resolve an information problem at hand is most likely a multi-stage process. That process appears to be a cognitive progression from topic to meaning (pertinence) to functionality (use). Each step in end-user evaluative processing engages a cognitive hierarchy of heuristics that includes consideration (of appropriate cues), differentiation (the positive or negative aspects of those cues considered), and aggregation (the combination of differentiated cue aspects needed to render an evaluative label of the item in relation to the information problem at hand). While individuals may differ in their judgments and evaluations of retrieved items, they appear to make those decisions by using consistent heuristic approaches.
Date: December 2000
Creator: Greisdorf, Howard F.

Quality Management in Museum Information Systems: A Case Study of ISO 9001-2000 as an Evaluative Technique

Description: Museums are service-oriented information systems that provide access to information bearing materials contained in the museum's collections. Within museum environments, the primary vehicle for quality assurance and public accountability is the accreditation process of the American Association of Museums (AAM). Norbert Wiener founded the field of cybernetics, employing concepts of information feedback as a mechanism for system modification and control. W. Edwards Deming applied Wiener's principles to management theory, initiating the wave of change in manufacturing industries from production-driven to quality-driven systems. Today, the principles are embodied in the ISO 9000 International Standards for quality management systems (QMS), a globally-recognized set of standards, widely employed as a vehicle of quality management in manufacturing and service industries. The International Organization for Standardization defined a process for QMS registration against ISO 9001 that is similar in purpose to accreditation. This study's goals were to determine the degree of correspondence between elements of ISO 9001 and quality-related activities within museum environments, and to ascertain the relevance of ISO 9001-2000 as a technique of museum evaluation, parallel to accreditation. A content analysis compared museum activities to requirements specified in the ISO 9001-2000 International Standard. The study examined museum environment surrogates which consisted of (a) web sites of nine museum studies programs in the United States and (b) web sites of two museum professional associations, the AAM and the International Council of Museums (ICOM). Data items consisted of terms and phrases from the web sites and the associated context of each item. Affinity grouping of the data produced high degrees of correspondence to the categories and functional subcategories of ISO 9001. Many quality-related activities were found at the operational levels of museum environments, although not integrated as a QMS. If activities were unified as a QMS, the ISO 9001 Standard has potential for application as ...
Date: May 2005
Creator: Karr, Fred H.