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open access

Improving the Quality of Hotel Banquet Staff Performance: a Case Study in Organizational Behavior Management

Description: The banquet staff at a north Texas hotel were responsible for setting up 11 different functions (e.g., buffet dinners) for conferences and meetings. The functions were often set up late and items were often omitted. An analysis suggested that performance problems were the result of weak antecedents, inefficient work procedures, inadequate training and a lack of motivating consequences. An intervention consisting of task checklists, feedback, goal setting, monetary bonuses, training and job aids… more
Date: May 1994
Creator: LaFleur, Tobias C. (Tobias Christopher)
Item Type: Refine your search to only Thesis or Dissertation
open access

The Effects of a Performance Improvement Strategy in a Work Team Setting: a Case Study

Description: A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organizati… more
Date: May 1994
Creator: McHale, Carrie L. (Carrie Lynn)
Item Type: Refine your search to only Thesis or Dissertation
open access

Forecasting Quarterly Sales Tax Revenues: A Comparative Study

Description: The purpose of this study is to determine which of three forecasting methods provides the most accurate short-term forecasts, in terms of absolute and mean absolute percentage error, for a unique set of data. The study applies three forecasting techniques--the Box-Jenkins or ARIMA method, cycle regression analysis, and multiple regression analysis--to quarterly sales tax revenue data. The final results show that, with varying success, each model identifies the direction of change in the future,… more
Date: August 1986
Creator: Renner, Nancy A. (Nancy Ann)
Item Type: Refine your search to only Thesis or Dissertation
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