Description: The extensive use of global teams to develop software has prompted researchers to investigate various factors that can enhance a team’s performance. While a significant body of research exists on global software teams, previous research has not fully explored the interrelationships and collective impact of various factors on team performance. This study explored a model that added the characteristics of a team’s culture, ability, communication frequencies, response rates, and linguistic categories to a central framework of team performance. Data was collected from two student software development projects that occurred between teams located in the United States, Panama, and Turkey. The data was obtained through online surveys and recorded postings of team activities that occurred throughout the global software development projects. Partial least squares path modeling (PLS-PM) was chosen as the analytic technique to test the model and identify the most influential factors. Individual factors associated with response rates and linguistic characteristics proved to significantly affect a team’s activity related to grade on the project, group cohesion, and the number of messages received and sent. Moreover, an examination of possible latent homogeneous segments in the model supported the existence of differences among groups based on leadership style. Teams with assigned leaders tended to have stronger relationships between linguistic characteristics and team performance factors, while teams with emergent leaders had stronger. Relationships between response rates and team performance factors. The contributions in this dissertation are three fold. 1) Novel analysis techniques using PLS-PM and clustering, 2) Use of new, quantifiable variables in analyzing team activity, 3) Identification of plausible causal indicators for team performance and analysis of the same.
Date: May 2015
Creator: Brooks, Ian Robert