Service Delivery in Organizations for the Mentally Retarded
Description:
This study analyzes effective service delivery in organizations serving the mentally retarded. Qualitative organizational analyses of three community care facilities were compared to assess effectiveness. Data were gathered by systematic observations, field notes, documents, and employee interviews. Program analysis, the funding system of service delivery, and staff attitudes best indicated effective service. I concluded that effectiveness would improve by focusing on individual consumer needs …
more
Date:
August 1993
Creator:
Evans, Jennifer D. (Jennifer Dawn)