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open access

The Effect of It Process Support, Process Visualization and Process Characteristics on Process Outcomes

Description: Business process re-engineering (part of the Business Process Management domain) is among the top three concerns of Information Technology (IT) leaders and is deemed to be one of many important IT leveraging opportunities. Two major challenges have been identified in relation to BPM and the use of IT. The first challenge is related to involving business process participants in process improvement initiatives using BPM systems. BPM technologies are considered to be primarily targeted for develop… more
Date: December 2013
Creator: Al Beayeyz, Alaa
open access

Decision Makers’ Cognitive Biases in Operations Management: An Experimental Study

Description: Behavioral operations management (BOM) has gained popularity in the last two decades. The main theme in this new stream of research is to include the human behavior in Operations Management (OM) models to increase the effectiveness of such models. BOM is classified into 4 areas: cognitive psychology, social psychology, group dynamics and system dynamics (Bendoly et al. 2010). This dissertation will focus on the first class, namely cognitive psychology. Cognitive psychology is further classified… more
Date: May 2016
Creator: AlKhars, Mohammed

Three Essays on Internet of Things Adoption and Use

Description: Internet of Things (IoT) is a promising technology with great potential for individuals, society, governments, and the economy. IoT is expected to become ubiquitous and influence every aspect of everyday experience. Thus, IoT represents an important phenomena for both organizational and behavioral information system (IS) researchers. This dissertation seeks to contribute to IS research by studying the aspects that influence IoT adoption and use at both consumer and organizational levels. This d… more
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Date: May 2019
Creator: Aldossari, Mobark

Decision Making in Alternative Modes of Transportation: Two Essays on Ridesharing and Self-Driving Vehicles

Description: This manuscript includes an investigation of decision making in alternative modes of transportation in order to understand consumers' decision in different contexts. In essay 1 of this study, the motives for participation in situated ridesharing is investigated. The study proposes a theoretical model that includes economic benefits, time benefits, transportation anxiety, trust, and reciprocity either as direct antecedents of ridesharing participation intention, or mediated through attitude towa… more
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Date: May 2019
Creator: Amirkiaee, Seyede Yasaman
open access

Comparing Latent Dirichlet Allocation and Latent Semantic Analysis as Classifiers

Description: In the Information Age, a proliferation of unstructured text electronic documents exists. Processing these documents by humans is a daunting task as humans have limited cognitive abilities for processing large volumes of documents that can often be extremely lengthy. To address this problem, text data computer algorithms are being developed. Latent Semantic Analysis (LSA) and Latent Dirichlet Allocation (LDA) are two text data computer algorithms that have received much attention individually… more
Date: December 2011
Creator: Anaya, Leticia H.
open access

Accuracy and Interpretability Testing of Text Mining Methods

Description: Extracting meaningful information from large collections of text data is problematic because of the sheer size of the database. However, automated analytic methods capable of processing such data have emerged. These methods, collectively called text mining first began to appear in 1988. A number of additional text mining methods quickly developed in independent research silos with each based on unique mathematical algorithms. How good each of these methods are at analyzing text is unclear. … more
Date: August 2013
Creator: Ashton, Triss A.
open access

A Relationship-based Cross National Customer Decision-making Model in the Service Industry

Description: In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both the United States and Ghana, respectively. Research in the services area shows that a firm's success in today's competitive business environment is dependent upon its ability to deliver superior service quality. However, these studies have yet to address factors that influence customers to remain committed to a mass service in economically diverse countrie… more
Date: August 2013
Creator: Boakye, Kwabena G.
open access

The Impact of Culture on the Decision Making Process in Restaurants

Description: Understanding the process of consumers during key purchasing decision points is the margin between success and failure for any business. The cultural differences between the factors that affect consumers in their decision-making process is the motivation of this research. The purpose of this research is to extend the current body of knowledge about decision-making factors by developing and testing a new theoretical model to measure how culture may affect the attitudes and behaviors of consumers… more
Date: August 2015
Creator: Boonme, Kittipong
open access

Accessing the Power of Aesthetics in Human-computer Interaction

Description: In information systems design there are two schools of thought about what factors are necessary to create a successful information system. The first, conventional view holds that system performance is a key, so that efficiency characteristics such as system usability and task completion time are primary concerns of system designers. The second, emerging view holds that the visual design is also the key, so that visual interface characteristics such as visual appeal, in addition to efficiency ch… more
Date: August 2013
Creator: Chenyan, Xu

Relationship Quality in Social Commerce Decision-Making

Description: This research study involves three essays and examines CRQ-driven decision making from the points of view of the common firm, social-commerce platform provider, and social-commerce echo-system. It addresses CRQ's progression from traditional business-to-consumer (B2C) initiatives to social platform-specific antecedents and to environment-driven factors lying outside the direct control of the platform provider, yet influencing social commerce business decisions, such as user-generated content fr… more
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Date: August 2019
Creator: Dinulescu, Catalin C
open access

Extensions of the General Linear Model into Methods within Partial Least Squares Structural Equation Modeling

Description: The current generation of structural equation modeling (SEM) is loosely split in two divergent groups - covariance-based and variance-based structural equation modeling. The relative newness of variance-based SEM has limited the development of techniques that extend its applicability to non-metric data. This study focuses upon the extension of general linear model techniques within the variance-based platform of partial least squares structural equation modeling (PLS-SEM). This modeling procedu… more
Date: August 2016
Creator: George, Benjamin Thomas
open access

Decision-Making with Big Information: The Relationship between Decision Context, Stopping Rules, and Decision Performance

Description: Ubiquitous computing results in access to vast amounts of data, which is changing the way humans interact with each other, with computers, and with their environments. Information is literally at our fingertips with touchscreen technology, but it is not valuable until it is understood. As a result, selecting which information to use in a decision process is a challenge in the current information environment (Lu & Yuan, 2011). The purpose of this dissertation was to investigate how individual de… more
Date: August 2016
Creator: Gerhart, Natalie
open access

An Investigation of Factors Influencing the User's Social Network Site Continuance Intention

Description: The social network sites (SNS) industry has recently shown an abnormal development pattern: An SNS could rapidly accumulate a large number of users, and then suffer a serious loss of users in a short time, which subsequently leads to the failure of the Web site in the highly competitive market. The user's social network site continuance is considered the most important factor for an SNS to keep its sustainable development. However, little knowledge of the user's SNS continuance raises the follo… more
Date: December 2012
Creator: Han, Bo
open access

The Impact of Information Security Awareness on Compliance with Information Security Policies: a Phishing Perspective

Description: This research seeks to derive and examine a multidimensional definition of information security awareness, investigate its antecedents, and analyze its effects on compliance with organizational information security policies. The above research goals are tested through the theoretical lens of technology threat avoidance theory and protection motivation theory. Information security awareness is defined as a second-order construct composed of the elements of threat and coping appraisals supplement… more
Date: August 2014
Creator: Hanus, Bartlomiej T.
open access

Enterprise Social Software: an Empirical Assessment of Knowledge Sharing in the Workplace

Description: Social software has become pervasive including technologies such as blogs, wikis, and social networking sites. Interactive Web 2.0 technology is distinguished from earlier Internet channels, with content provided not only from the website host, but also and most importantly, user-generated content. These social technologies are increasingly entering the enterprise, involving complex social and psychological aspects as well as an understanding of traditional technology acceptance factors. Organi… more
Date: August 2013
Creator: Harden, Gina

Measurement of Positive Continuance Intention Drivers within a Service Domain

Description: The contribution of this dissertation is how model measurement allows examination of the balance between what is practical in terms of consumer concerns versus what is optimal in terms of cost control. Essay 1 examines a research framework that incorporates various service recovery strategies and simultaneously evaluates their comparative influences. Essay 2 evaluates the complex interrelationships among different factors related to the post-complaint behavioral process. Essay 3 fills a researc… more
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Date: August 2019
Creator: Harun, Md Ahasan Uddin
open access

Business Intelligence Success: An Empirical Evaluation of the Role of BI Capabilities and the Decision Environment

Description: Since the concept of business intelligence (BI) was introduced in the late 1980s, many organizations have implemented BI to improve performance but not all BI initiatives have been successful. Practitioners and academicians have discussed the reasons for success and failure, yet, a consistent picture about how to achieve BI success has not yet emerged. The purpose of this dissertation is to help fill the gap in research and provide a better understanding of BI success by examining the impact of… more
Date: August 2010
Creator: Işik, Öykü
open access

Business/it Alignment: the Impact of Incentive Plans on the Development of Shared Vision

Description: This study, utilizing Preston and Karahanna’s framework for shared vision development and Agency Theory, explores the impact of vision development factors and factors associated with incentive plans on shared vision and alignment. Results of the study confirm the strong relationship between shared vision and alignment, and indicate that having an effective management team is important with respect to developing and maintaining shared vision and alignment within the organization. Several vis… more
Date: December 2014
Creator: Johnson, Vess L.
open access

Three Essays on Information Privacy of Mobile Users in the Context of Mobile Apps

Description: The increasing demand for mobile apps is out the current capability of mobile app developers. In addition, the growing trend in smartphone ownership and the time people spend on mobile apps has raised several opportunities and risks for users and developers. The average time everyday a user spend on smartphones to use mobile apps is more than two hours. The worldwide mobile app revenue increase is estimated to grow 33%, $19 billion. Three quarter of the time used on mobile apps is solely for us… more
Date: August 2016
Creator: Koohikamali, Mehrdad
open access

The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

Description: Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between cu… more
Date: August 2015
Creator: Kwon, Junhyuk
open access

Factors that Drive New Technology Product and Service Use and Continuance

Description: Understanding information technology and its related products and services is increasingly important because the everyday use of technology continues to expand and broaden. Despite this need for greater understanding, the extant theories that explore the dominant factors that drive intention to use a new technology are limited. The Technology Acceptancy Model (TAM) is the most popular model in explaining traditional technology adoption. The limitations of the TAM in grasping the overall evaluat… more
Date: May 2018
Creator: Liu, Xiaotong
open access

Three Research Essays on Online Users' Concerns and Web Assurance Mechanisms

Description: Online users struggle with different concerns whenever they use information systems. According to Miyazaki and Fernandez (2001), there are three important categories of concerns for online users: privacy concern, third party fraudulent behavior concern ("system security"), and online website fraudulent behavior concern ("security"). Kim, Sivasailam, and Rao (2004) proposed a similar categorization for web assurance dimensions. They argue that online websites are supposed to address users' priv… more
Date: August 2016
Creator: Mousavizadeh Kashipaz, Seyed Mohammadreza
open access

Enhancing the Efficacy of Predictive Analytical Modeling in Operational Management Decision Making

Description: In this work, we focus on enhancing the efficacy of predictive modeling in operational management decision making in two different settings: Essay 1 focuses on demand forecasting for the companies and the second study utilizes longitudinal data to analyze the illicit drug seizure and overdose deaths in the United States. In Essay 1, we utilize an operational system (newsvendor model) to evaluate the forecast method outcome and provide guidelines for forecast method (the exponential smoothing m… more
Date: August 2019
Creator: Najmizadehbaghini, Hossein
open access

Does Device Matter? Understanding How User, Device, and Usage Characteristics Influence Risky IT Behaviors of Individuals

Description: Over the past few years, there has been a skyrocketing growth in the use of mobile devices. Mobile devices are ushering in a new era of multi-platform media and a new paradigm of “being-always-connected”. The proliferation of mobile devices, the dramatic growth of cloud computing services, the availability of high-speed mobile internet, and the increase in the functionalities and network connectivity of mobile devices, have led to creation of a phenomenon called BYOD (Bring Your Own Device), wh… more
Date: August 2015
Creator: Negahban, Arash
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