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An Analysis of Sales People's Perceptions of Performance Appraisal Criteria at a Telecommunications Corporation.

Description: The purpose of this study was to identify and analyze sales people's perceptions of performance appraisal criteria in a telecommunications corporation. The study was prompted by the perceived disillusionment of the sales people with the current performance appraisal criteria. The perceptions of 67 sales people were assessed using a questionnaire developed by the researcher. One-way analysis of variance procedures (ANOVA) were used to determine if there were statistically significant differences in premise and telemarketing sales people's perceptions of performance appraisal criteria. Findings indicated that there were no statistically significant difference in premise and telemarketing sales people's perceptions of the 38 performance appraisal criteria statements. Findings did not indicate a statistically significant difference in premise and telemarketing sales people's perceptions of the performance criteria statements, the attitude or satisfaction statements, and the peripheral issue statements. Based on this study, the sales people appear to have clear perceptions of the performance appraisal criteria.
Date: December 2001
Creator: Harris, Ellen L.

The Effect of Psychological Type, Economic Status, and Minority

Description: The purpose of this study was to determine if psychological type, economic status, and minority classification had an effect on the pass/fail rates of vocational nursing students. The rationale for conducting this study was based on the need for the institution to maintain program viability and successfully retain students. The personality types of vocational nursing students were measured using the Myers-Briggs Type Indicator. Measures of economic status and minority classification were obtained through subject self-report. Students enrolled in a vocational nursing program at a small North Texas community college were studied. The Chi-square Test of Independence with a 2 x 2 design was employed. Findings indicated that there was a statistically significant relationship between the pass/fail rates of thinkers versus feelers in the vocational nursing classroom. Findings did not indicate a statistically significant relationship between the pass/fail rates of extraverts versus introverts; sensers versus intuitives; or judgers versus perceivers in the vocational nursing classroom. Findings also suggested that there were no significant relationships between the pass/fail rates of individuals with poverty versus non-poverty economic statuses, nor between individuals with minority versus non-minority classifications. Based on this study, vocational nursing students psychologically typed as thinkers, may have lower passing rates in the vocational nursing classroom setting.
Date: May 2001
Creator: Kays, Brenda S.

The Effects of Diversity Training on Recognizing Gender Differences in a Corporate Environment

Description: The face of the American workforce is changing. As more women and minorities enter the workplace and globalization continues, workers must work with. interact with, and sell to people who are different from themselves. Workers bring their cultures, attitudes, and modes of operation with them. To address the issue of being productive in a diversified environment, corporations have implemented diversity training programs. For the purpose of this study, diversity was defined as gender differences. This research examined the effects of diversity training on increasing the awareness and understanding of gender differences in the workplace. The experimental design of the study was a pretest posttest involving two groups in a large corporation who received different forms of training to address gender differences. One group received its training in the traditional manner currently used in the corporation. The second group participated in enhanced training targeted to include multiple learning styles and focused on why this effort was important to the individuals as well as the corporation. A true-false test based on gender differences was given prior to the training to account for individual differences and to establish the means for the groups. The same test was given following the training to determine the effectiveness of the training. The statistical procedure used in this study was an analysis of covariance (ANCOVA) in order to determine whether there was a significant difference between the mean scores of the two groups. A level of significance of .05 was specified. Calculations were done using the computer program SPSS version 9.0. The data yielded a statistically significant difference between the employees who received the enhanced training and the employees who received the standard training on knowledge of gender differences in the workplace.
Date: May 2001
Creator: Rouh, Peggy A.

The Effects of Web-Based Learning Versus Traditional Instructor-Based Learning on Student Knowledge and Satisfaction Based on Student Learning Styles

Description: The purpose of this study was to compare the effects of Web-based learning (WBL) versus those of traditional instructor-based learning (IBL) on student knowledge and satisfaction based on student learning styles. Other goals were to determine if WBL is more effective for those with a particular learning style. The study examined a sample of undergraduate students who were enrolled in the college algebra offered as both oncampus instructor-based (traditional) and Web-based at the university of North Texas (UNT). A total of 36 Web-based students and 58 instructor-based students participated in this study. This study utilized a posttest-only intact group. The Kolb Learning Style Inventory (LSI) measured the learning styles of students. This study used learning methods (Web-based learning (WBL), instructor-based learning (IBL)), and learning styles (Diverger, Converger, Assimilator, and Accommodator) as independent variables. Student knowledge and student satisfaction was measured at the end of the course as independent variables. Based upon the results of the LSI, post-learning exam, and satisfaction a series of two-way analysis of variance (ANOVA 4x2) techniques and independent variable tests was used for each of the dependent variables, knowledge and satisfaction, based on a student's learning styles. The results revealed that students' learning styles were statistically significant for knowledge when learning on the Web versus instructor-led. In addition, the learning style was important factor for Web-based learning. The results indicated students with Assimilator and Converger as learning styles received better result with the Web-based learning method. Furthermore, this study found there is significant difference in student satisfaction based on learning on the Web versus instructor-led. The outcome of the study could be of particular interest in educational institutions; especially those that want to transfer some of their traditional courses onto the Web. The finding also has implications for training organizations as they seek efficient and effective ...
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Date: December 2001
Creator: Manochehri, Naser

Equivalency of paper-pencil tests and computer-administered tests.

Description: Are computer-administered versions of a multiple choice paper-pencil test equivalent? This study determined whether there were any significant differences between taking a traditional pencil-paper test and taking the same test using a computer. The literature has shown that there are intervening variables that have caused differences when not controlled. To prove equivalency between test modes, scores have to have similar means, dispersions, and shapes; the ranked-order of the scores must also be similar. Four tests were given over the course of a 16-week semester. The sample was divided, half taking paper-pencil tests and half taking the same test administered by a computer. The mode of administration was switched with each test administration. The analysis showed that, when the intervening variables were controlled, the two modes of administration were equivalent. The analysis used a 2x4 ANOVA, which showed no difference between test modes, but showed that each test administration was significantly different. The Levene statistic was used to test whether dispersions were equivalent and confidence intervals were established to test the kurtosis and skewness statistics. Finally, each of the test scores were transformed into their Normal Curve Equivalents so that Pearson's coefficient could be used to determine the equivalency of the ranked-orders.
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Date: May 2001
Creator: Whitworth, Clifford K.