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Effects of Receiver Locus of Control and Interaction Involvement on the Interpretation of Service Complaints

Description: This thesis examined how receivers who vary in Interaction Involvement and Locus of Control (LOC) might differ in their interpretations of service complaints. Locus of control was measured using Rotter's (1966) LOC scale, while Interaction Involvement was measured with Cegala's (1984) Interaction Involvement measure, including a separate assessment of the effects for each sub-scale. Individuals were assigned to four groups based on their Interaction Involvement and LOC scores. The groups were c… more
Date: May 2000
Creator: Reed, William
Item Type: Refine your search to only Thesis or Dissertation
open access

We've Only Just Begun: A Black Feminist Analysis of Eleanor Smeal's National Press Club Address

Description: The voices of black women have traditionally been excluded from rhetorical scholarship, both as a subject of study and as a methodological approach. Despite the little attention black feminist thought has received, black women have long been articulating the unique intersection of oppressions they face and have been developing critical epistemologies.This study analyzes the National Press Club address given by NOW President Eleanor Smeal utilizing a black feminist methodological approach. The s… more
Date: August 2000
Creator: Tate, Tara L.
Item Type: Refine your search to only Thesis or Dissertation
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