A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organization charts), task request logs and posting weekly and monthly performance feedback. Improvements were observed in some aspects of team performance. Some of the improvement was due to task clarification and improved scheduling produced by the antecedent interventions. Performance feedback had little effect on measured performance but seemed to facilitate discussion and problem-solving.
The purpose of this study is to determine which of three forecasting methods provides the most accurate short-term forecasts, in terms of absolute and mean absolute percentage error, for a unique set of data. The study applies three forecasting techniques--the Box-Jenkins or ARIMA method, cycle regression analysis, and multiple regression analysis--to quarterly sales tax revenue data. The final results show that, with varying success, each model identifies the direction of change in the future, but does not closely identify the period to period fluctuations. Indeed, each model overestimated revenues for every period forecasted. Cycle regression analysis, with a mean absolute percentage error of 7.21, is the most accurate model. Multiple regression analysis has the smallest absolute percentage error of 3.13.
The banquet staff at a north Texas hotel were responsible for setting up 11 different functions (e.g., buffet dinners) for conferences and meetings. The functions were often set up late and items were often omitted. An analysis suggested that performance problems were the result of weak antecedents, inefficient work procedures, inadequate training and a lack of motivating consequences. An intervention consisting of task checklists, feedback, goal setting, monetary bonuses, training and job aids was designed to enhance the accuracy and timeliness of function setups. Performance increased from an average of 68.8% on the quality measure (accuracy plus timeliness) in baseline, to 99.7% during the intervention phase. Performance decreased to 82.3% during a follow-up phase in which parts of the intervention were discontinued by hotel management. Performance increased to 99.3% with the reintroduction of the intervention phase.
This study evaluated the relative association of socioeconomic, minority group and housing characteristics of census tracts with the racial composition of residential areas within one southwestern city between 1950 and 1980. The unit of analysis was the census tract; the data were taken from the U.S. Census of Population and Housing 1950-1980 for the Fort Worth, Texas SMSAs. The Index of Dissimilarity compared racial segregation in the Fort Worth urbanized area for blacks with all others (1950-1980) and for Spanish and non-black minorities with all others (1960-1980). The data show little change in the extent of residential segregation over 30 years. The multiple regression showed that the degree of segregation in census tracts became increasingly predictable based on past minority concentration in the same neighborhood. Lagged social status and minority group variables significantly predicted the percent of the population that was black or Spanish in census tracts ten years later. Beta weights for percent black or percent Spanish were always the strongest in each tract regression and largely determined the level of segregation that existed in tracts ten years later. This paper asserts that social status characteristics must approach more equal levels between minority and majority groups before integrated neighborhoods can reasonably be expected. Yet many of these variables are still highly associated with black and Spanish areas. Rising income and improved housing in black census tracts give some basis for believing that in time these variables will narrow sufficiently to give more choice in residential housing. Although Spanish tracts are only about 65% as segregated as black census tracts and although the association of the variables with Spanish residential areas are never as strong as with black census tracts, still, with increased Spanish immigration in recent years and the downward trend found in social status factors within areas of …
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