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Examination of the Relationship Between Glucuronic Acid and Vascular Damage in Rats

Description: The goal of this experiment was to examine the role of glucuronic acid in the development of vascular damage in the kidneys and retinas of diabetic individuals. Glucuronic acid was provided to rats in their water at various concentrations in order to increase plasma levels of the compound. Kidneys and retinas were excised and compared to control specimens using microscopy to determine the effect of elevated blood glucuronic acid levels on the occurrence of microaneurysms in renal capillary networks. No differences were seen between the treatment and control groups. Further study needs to be conducted to determine a more suitable time frame for this experiment.
Date: May 2013
Creator: Moore, Ryan

An Examination of the Relationship Between Holland's Vocational Scales and a Measure of Interpersonal Needs

Description: Previous research has provided evidence of relationships between vocational interests and other psychological variables. Test scores from the VPI and FIRO-B for 699 white male job applicants were subjected to multiple regression analyses to determine if individual interest scales could be predicted by particular configurations of interpersonal need scales. It was hypothesized that Enterprising, Realistic, and Investigative interests would be predicted by Inclusion and Control needs and Social interests by Inclusion, Control, and Affection needs. To control for effects of sample size, a smaller sample (n = 125) was randomly drawn from the original data and subjected to identical analyses. Results indicated only partial support for some hypotheses and revealed little common variance between the two domains.
Date: August 1986
Creator: Crumpton, Gerald W. (Gerald Wayne)

An Examination of the Relationship Between Published Book Reviews and the Circulation of Books at an Academic Library

Description: The primary purpose of this study was to determine if book reviews are useful and significant indicators of potential circulation. Major book reviewing sources were studied to determine if some were more useful than others in selecting books which circulate.
Date: December 1993
Creator: Thornton, Glenda A. (Glenda Ann)

An Examination of the Relationship Between Teacher Efficacy and Teacher Religiosity

Description: The purpose of this study was to examine the relationship between teacher religiosity and teacher self-efficacy. The present study builds upon previous research which has shown purposeful work in everyday living fosters intrinsic motivation, religious orientation affects daily living, and teacher self-efficacy beliefs predict student achievement. Religiosity and self-efficacy data were gathered from public school teachers from a suburban school district in North Texas and from private Christian schools in Western Washington. The Age Universal I-E scale (a measure of religious orientation intended to capture how one lives out his/her religiosity), Teachers' Sense of Efficacy Scale, and a teacher characteristic form were used to collect data. In a multiple regression analysis, independent variables included teacher age, gender, grade level taught, experience level, campus type (public or private religious), and teacher religious orientation (intrinsic or extrinsic); the dependent variable was the score for teacher self-efficacy. The regression analysis resulted in an equation that explained only slightly more than 9% of the variance in the score for teacher self-efficacy. Three significant variables were identified--grade level taught, teacher age, and intrinsic religious orientation. Teacher age and teacher intrinsic religious orientation were the two most important contributors according to a comparison of beta weights. Intrinsic religious orientation contributed to the equation, but it acted as a suppressor variable in the study, having little predictive value by itself but contributing to the predictive value of the model. Based on the data collected, recommendations for future research and suggestions for field application are offered.
Date: December 2010
Creator: Wright, Karen K.

An Examination of the Relationship Between Teacher Efficacy and Teachers' Perceptions of Their Principals' Leadership Behaviors

Description: Over the years there has been significant discussion of the connection between principal's leadership qualities and teacher efficacy. Students come to the classroom from stable, traditional, supportive home environments as well as from unstable, broken, and homeless situations. Teachers are asked to teach a classroom full of students with a wide range of learning abilities as well as a varied range of learning disabilities. The confidence to do this for the measure of a teacher's career takes a strong sense of efficacy. The purpose of this study was to examine the relationship between teachers' sense of efficacy and teachers' perceptions of their principals' leadership qualities that enhance and/or diminish the teachers' sense of efficacy. This study utilized both quantitative and qualitative research methods to study the effects of leadership qualities on teacher efficacy. Quantitative data was acquired utilizing the teacher sense of efficacy scale and the principal leadership questionnaire. Qualitative data was gathered through a focus group meeting of teachers with measurably strong efficacy to identify principal practices that affect teachers' efficacy. The study's outcomes reported that total respondent data indicates a generally positive relationship between these two variables. Subgroup analysis revealed varying results with diminishing relationships measured from elementary to secondary teachers. Qualitative information gathered from teachers with strong efficacy reported strategies that foster teacher efficacy, make teachers feel good about teaching and inhibit the development of teacher efficacy. The study recommends that principals and school administrators be especially knowledgeable of the six components of transformational leadership as well as the three aspects of teacher efficacy examined in this study. Being mindful of how daily leadership decisions not only fit within the transformational leadership constructs, but more importantly, how they affect good classroom teaching practices, should help principals plan and initiate strategies and programs that create a campus atmosphere ...
Date: May 2007
Creator: Ryan, Harry D.

An Examination of the Relationship Between Values, Family Environment, and Risk Behaviors Among College Students

Description: The purpose of this study was to examine the roles that values and the family environment play in young adult engagement in risky behavior. One hundred seventy-two male and female college students between the ages of 18-25 completed a demographics questionnaire, the Aspirations Index which measures seven life-goal contents that represent different values, the Cognitive Appraisal of Risky Events that assesses young adults’ perceptions of the risks and benefits associated with involvement in risky activities as well as past involvement in risky behaviors and the Family Environment Scale to assess participants' perceptions of their current family environment. A series of regression analyses were then used to assess the relationship between three dimensions of the family environment and risky behavior involvement and the relationship between participants' intrinsic and extrinsic values and perceived positive consequences and negative consequences of risky behavior. Results from this study supported the idea that certain dimensions of the family environment are related to risk-taking behavior in emerging adults; however, contrary to previous research, the relationship dimension of the family environment was not predictive of young adult risk-taking. Moreover, family activities that communicate family values did not contribute any additional information to the prediction of risk-taking behavior. Findings from this study suggest that emerging adult values are related to emerging adult perceptions of the hazards and benefits of risky behavior. Results from this study also highlighted the importance of gender and first-generation college status in predicting risk-taking frequency as well as perceived benefits and hazards of risk-taking. Implications for findings of the current study, limitations, and recommendations for future research are also discussed.
Date: August 2011
Creator: Wilson, Jamie D.

An Examination of the Relationships Between Affective Traits and Existential Life Positions

Description: There were two major goals of this study - to examine validity of scores for the Boholst Life Position Scale and to examine potential associations between life positions and affective traits. Two hundred seventy-seven students enrolled in undergraduate psychology classes at a large university volunteered for the study. Concurrent validity of scores for the life position scale was supported based on two compared instruments. Pearson product-moment correlations for the comparisons were -.765 and .617, both statistically significant at the p < .001 level. Factor analysis demonstrated that the scale could accurately be conceptualized as consisting of two factors - an "I" factor and a "You" factor. MANOVA, ANOVA, multiple linear regression, and canonical correlation analysis were used to examine associations between life positions and the affective traits of angry, sad, glad, social anxiety, loneliness, and satisfaction with life. Subjects were catagorized into four groups representing their life position: "I'm OK, you're OK," "I'm OK, you're not OK," "I'm not OK, you're OK," and "I'm not OK, you're not OK." A MANOVA employing life position as the independent variable with four levels and the six affective traits as the dependent variables demonstrated statistical significance (p < .001 level) and h2 was .505. All six separate ANOVAs, with life position as the independent variable and each separate affective trait as the dependent variable, revealed statistical significance (p < .001) and h2 varied from a high of .396 for the sadness variable to a low of .116 for social anxiety. Six separate multiple linear regression equations using two independent variables, a measure of self-esteem and a measure of the perceived OK-ness of others, and each separate affective trait as the dependent variable, showed statistical significance (p < .001). The average Adjusted R2 was .475. Both canonical correlation functions were statistically significant (Rc12 = ...
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Date: August 2004
Creator: Wiesner, Van

An Examination of the Relationships between Personality Adjustment, Social Interaction Abilities, and Marital Adjustment

Description: The problem with which this investigation was concerned, was that of determining the relationships between personality adjustment, social interaction abilities and marital adjustment. The following hypotheses were investigated: 1) there will be a significant relationship between individual personality adjustment and marital adjustment, and 2) there will be a significant relationship between marital harmony and social interaction abilities.
Date: May 1971
Creator: Moorman, John W.

An examination of the riparian bottomland forest in north central Texas through ecology, history, field study, and computer simulation

Description: This paper explores the characterization of a riparian bottomland forest in north central Texas in two ways: field study, and computer simulation with the model ZELIG. First, context is provided in Chapter One with a brief description of a southern bottomland forest, the ecological services it provides, and a history of bottomland forests in Texas from the nineteenth century to the present. A report on a characterization study of the Lake Ray Roberts Greenbelt forest comprises Chapter Two. The final chapter reviews a phytosocial study of a remnant bottomland forest within the Greenbelt. Details of the ZELIG calibration process follow, with a discussion of ways to improve ZELIG's simulation of bottomland forests.
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Date: August 2001
Creator: Holcomb, Sheralyn S.

An Examination of the Role of Corporate Governance Structure in the Implementation of Enterprise Resource Planning (ERP) Systems: an International Perspective

Description: Enterprise resource planning (ERP) systems are regarded as among the most innovative information technology products developed over the past two decades. Thus, they have become the backbone of management information systems in the organizations that have implemented them. The difficulties associated with their high failure rate, however, have been the subject of extensive studies. To expand on this knowledge, this study has two research objectives: to examine the relationship between corporate governance structures and implementation results and to investigate whether implementation outcomes vary by country. This study focuses on the project steering committee’s involvement, internal auditors’ participation, and the change management plan implementation. The results demonstrate that steering committee involvement is a primary factor that influenced the success of ERP implementation; and that institutional factors in country of deployment are important determinants of ERP project outcome.
Date: August 2015
Creator: Obitade, Oluseyi Peter

An Examination of the Similarities and Differences Between Transformational and Authentic Leadership and Their Relationship to Followers' Outcomes

Description: To date there is no comprehensive understanding of what leadership is, nor is there an agreement among different theorists on what a good or effective leader should be. The purpose of this dissertation is to examine the theoretical and empirical similarities and differences of two styles of leadership – transformational and authentic leadership. Follower outcomes, as well as, the effects of trust and psychological capital within these paradigms are of particular interest. Although theoretical differences are proposed for the leadership style, the extent of overlap suggests the need to more closely examine each theory. Pilot studies were created to validate original scenarios created for the study as well as to examine the validity and reliability of new measurement instruments. The dissertation is designed to determine whether the relationships between authentic leadership and a variety of follower outcomes including performance, affective commitment, satisfaction, trust, and organizational citizenship behavior are similar to those between transformational leadership and these outcomes. In addition, variables more unique to authentic leadership research including psychological capital and follower well-being were examined within both paradigms to determine whether their relationships are similar to each type of leadership style. An experimental study using Qualtrics was used to collect the data with the expectation that there would be significant differences in the two styles of leadership such that each explains unique variance in follower behavior. The results of this dissertation support the lack of perceptual difference between the two theories of leadership. The results of this experiment do not come completely unexpected because of the ethical overlap between the two styles of leadership. Although subjects in the experiment could differentiate authentic leadership from transformational leadership based on the manipulations, authentic leadership effects were not significantly different when compared to transformational leadership effects. As a result, analyses in my research do ...
Date: August 2013
Creator: McKee, Victoria

An Examination Of The Variation In Information Systems Project Cost Estimates: The Case Of Year 2000 Compliance Projects

Description: The year 2000 (Y2K) problem presented a fortuitous opportunity to explore the relationship between estimated costs of software projects and five cost influence dimensions described by the Year 2000 Enterprise Cost Model (Kappelman, et al., 1998) -- organization, problem, solution, resources, and stage of completion. This research was a field study survey of (Y2K) project managers in industry, government, and education and part of a joint project that began in 1996 between the University of North Texas and the Y2K Working Group of the Society for Information Management (SIM). Evidence was found to support relationships between estimated costs and organization, problem, resources, and project stage but not for the solution dimension. Project stage appears to moderate the relationships for organization, particularly IS practices, and resources. A history of superior IS practices appears to mean lower estimated costs, especially for projects in larger IS organizations. Acquiring resources, especially external skills, appears to increase costs. Moreover, projects apparently have many individual differences, many related to size and to project stage, and their influences on costs appear to be at the sub-dimension or even the individual variable level. A Revised Year 2000 Enterprise Model is presented incorporating this granularity. Two primary conclusions can be drawn from this research: (1) large software projects are very complex and thus cost estimating is also; and (2) the devil of cost estimating is in the details of knowing which of the many possible variables are the important ones for each particular enterprise and project. This points to the importance of organizations keeping software project metrics and the historical calibration of cost-estimating practices. Project managers must understand the relevant details and their interaction and importance in order to successfully develop a cost estimate for a particular project, even when rational cost models are used. This research also indicates ...
Date: May 2000
Creator: Fent, Darla

An Examination Of Three Texas High SchoolsÊ Restructuring Strategies That Resulted In An Academically Acceptable Rating

Description: This study examined three high schools in a large urban school district in Texas that achieved an academically acceptable rating after being sanctioned to reconstitute by state agencies. Texas state accountability standards are a result of the No Child Left Behind Act of 2011 (NCLB). Texas state law requires schools to design a reconstitution plan after the second year of receiving an academically unacceptable school rating for failing to meet the required standards on state assessments, dropout rates, and graduation rates. The plan must be implemented by the third year. A mixed methods approach was used to uncover the strategies that were successful during the restructuring initiative. Data was obtained from three sources: interviews, document analysis and surveys. Interviews were conducted with district administrators, campus based administrators and teachers of the three high schools. A sample of core content teachers were surveyed using questions from the MetLife Survey of the American Teacher: Collaborating for Student Success. Results revealed that each school chose to engage in a major form of restructuring that included the formation of a themed based magnet school. A team approach was used to devise, implement, and monitor the reconstitution plan. Common strategies unveiled in the study included the use of common assessments, collaborative planning among core teachers, professional development, continuous monitoring of student absences, extended learning times for students, and a focus on college readiness. Survey data revealed that the majority of teachers believed that collaboration positively impacted student achievement. It is recommended that schools undergoing restructuring choose a reconstitution option that allows for flexibility, use multiple resources to foster school improvement, and develop restructuring plans that serve as living documents. Further research is needed to study the principal's role in achieving an academically acceptable rating. This study could also be expanded to compare restructuring strategies of ...
Date: December 2011
Creator: Massey Fields, Chamara

An Examination of Two Sextets of Carlos Chávez, Toccata for Percussion Instruments and Tambuco for Six Percussion Players

Description: This lecture-recital deals with the two percussion sextets of Carlos Chavez. Each of the compositions is analyzed by examining compositional characteristics and performance problems. The selection, substitution, and construction of the necessary instruments for performance are explored. Suggestions for stage set-up are also included. The percussion ensemble has become an integral part of most high school and university percussion programs. Much of the literature composed for this medium has not become part of the standard literature. Chlvez's Toccata has obtained its place in the literature—it is one of the most often performed percussion works in the world. Although Tambuco has not yet attained the same status as Toccata, it is, nevertheless, an important contribution to the literature. An attempt is also made to identify the significance of these works by examining some of the early influences on Chavez's compositional style both from his native Mexico, and from other composers writing for percussion ensembles.
Date: August 1986
Creator: Peterman, Timothy J. (Timothy James)

An Examination of Two Significant Percussion Compositions: Karlheinz Stockhausen's Zyklus and Ingolf Dahl's Duettino Concertante, a Lecture Recital Together with Five Recitals of Selected Works of A. Ginastera, A. Wilder, W. Kraft, and Others

Description: Zvklus (1959) by Karlheinz Stockhausen and Duettino Concertante (1966) by Ingolf Dahl represent two of the most significant percussion compositions that present the percussionist as soloist. The performer of these works, either unaccompanied or accompanied by a non-percussion instrument, is featured as executant, interpreter, and improvisor. They are regarded as classics in the medium of multiple percussion because of their frequency of performance and their profound effect on notation, musical composition, and the technical expectations of the percussionist. This paper examines these compositions and their historical significance to both percussion literature and the percussionist. Each of these compositions is analzyed by examining instrumentation, compositional procedures, and performance problems. Finally, the notational procedures and role of the performer in these compositions are compared. A discussion of the development of the percussion batterie, percussion ensemble, and the important early solo multiple percussion compositions provides historical perspective for these compositions. This perspective is enhanced by consideration of biography, influences, and stylistic development of each composer.
Date: December 1987
Creator: Carney, Michael R. (Michael Reed), 1952-

Examination of Web-based teaching strategies at the University of North Texas.

Description: This study examined the degree to which University of North Texas (UNT) instructors involved in Web-based instruction are implementing teaching strategies as identified in Chickering and Gamson's (1987) model, seven principles for good practice in undergraduate education. In addition, the study examined training received by instructors in developing and delivering a Web-based course and the relationships between their training and reported use of the teaching strategies in the seven principles. The study also examined the relationship between the number of Web-based courses taught and the use of the teaching strategies. Seventy-two surveys were distributed, with a return rate of 90.3%. Results of the first three research questions were as follows: (a) Self-taught (49%) and UNT Center for Distributed Learning (CDL) (31%) were the most frequently used types of training in preparation for teaching a Web-based course, whereas peer taught (17%) and conferences/workshops (3%) were the least used; (b) the average number of Web-based courses taught by the instructors was M = 8.26; and (c) the most frequently used principles were "Gives prompt feedback" and "Communicates high expectations." UNT CDL assists faculty with the development and delivery of online courses, offering a series of training courses to better prepare faculty to use Web-CT. The relationship between the training received and the instructors' reported use of the teaching strategies was examined using correlations and a MANOVA analysis. The correlations resulted in both positive and negative relationships between the four types of training and three of the principles. The MANOVA procedure found significant differences between self taught instructors and instructors that received most of their training through the CDL in relation to the principle "Respects diverse talents and ways of learning." The final research question examined the relationship between the number of courses taught and instructors' reported use of the teaching strategies, revealing ...
Date: August 2005
Creator: Ray, Julie B.

Examining an eating disorder model with African American women.

Description: In the current study, I examined the general sociocultural model of eating disorders that suggests that sociocultural pressures leads to internalization, which in turn leads to body dissatisfaction and ultimately disordered eating. Because I am testing this model with a sample of African American women, I also am including acculturation as a variable of interest. Specifically, I hypothesized that (a) the experience of more societal pressure to be thin will be related to greater internalization, (b) higher levels of acculturation will be related to greater internalization, (c) internalization of the thin ideal will be directly and positively related to body image concern, and (d) body image concern will be associated with higher levels of disordered eating. It was determined that there is a direct, negative relationship between Level of Identification with Culture of Origin and Internalization. Perceived Pressure was directly and positively related to both Internalization and Body Image Concerns. Body Concerns and Internalization were both directly and positively related to Disordered Eating. These findings suggest that although many of the same constructs related to disordered eating in other ethnic groups are also related to disordered eating among African American women, the relationships between the factors differs across racial/ethnic groups. This information can help clinicians and researchers to better treat and understand the nature of disordered eating behavior and correlates among African American women.
Date: December 2008
Creator: Wood, Nikel Ayanna Rogers

Examining and Characterizing Changes in First Year High School Chemistry Curricula

Description: Many students currently entering college are able to solve mathematical problems but often do not understand the chemistry concepts underlying their calculations. High school chemistry teachers from Texas and the United States (US) were surveyed as to what topics they teach in their chemistry classes. A subset of Texas teachers was also interviewed about their instruction. The survey indicated that less-experienced Texas teachers are omitting a number of topics from their chemistry instruction, as compared to more experienced teachers. No differences were seen for those topics among US teachers. Chemistry textbooks from 1930 to the current 2002 Texas state adoptions were analyzed for inclusion of these topics. The only textbooks that were missing topics were from the 1930s. All others contained the topics. In general, textbooks have been increasing numbers of questions and problems for each topic, with the number of quantitative problems increasing at a greater rate than qualitative problems. Analysis of interview transcripts revealed that the main reason for omission of topics by less-experienced Texas chemistry teachers is that these topics are not assessed on the Texas Assessment of Knowledge and Skills science exam. Omitted topics were both qualitative and quantitative; the common factor is that they are not tested. School administrators reportedly reinforce this practice. Archival data regarding textbook usage by general chemistry students showed that students' course grades are not correlated to the amount of time they spend using their textbook. With topics included in textbooks, and no relationship between textbook usage and student grades, observed changes in chemistry courses must be due to changes in classroom instruction. With new course standards adopted by Texas for chemistry and the development of end-of-course exams, these changes should produce graduates who understand chemistry concepts as well as they solve mathematical chemistry problems. Repeating this study in 5 years ...
Date: August 2010
Creator: Holley, Kerry Kathleen McGee

Examining Career Transitions during Mid-Adulthood through the Lens of Bioecological and Microdevelopmental Research

Description: Using hierarchical multiple linear regression, this study examined the predictive relationship between micro-career transitions and career related outcomes and how those relationships were moderated by equilibration style. Participants (n = 177) answered an online survey which included a variety of measures for control, predictor, moderator, and outcome criterion (i.e., demographic descriptors, Instrumentality, Openness, Job Insecurity, Social Support Satisfaction, Microtransitions, Equilibration Style, Job Satisfaction, Job Burnout, Life Dissatisfaction, and Career Optimism). Research questions addressed the nature of micro-career transitions (e.g., frequencies, average stress ratings, category types), their predictive relationship with job and career outcomes, and the moderating role of Identity Styles on that relationship. Micro-career transitions were described according to responses for the research sample (n = 638). Significant effects were discovered between microtransitions and career outcomes (p < .05 and .01). Equilibration styles were also established as having a moderating effect on the predictive relationship between microtransitions and career outcomes (p < .05 and .01). Interaction terms were decomposed to examine the direction of significant moderating effects. In all cases where interaction terms were significant, moderators enhanced the negative predictive relationship between microtransitions and career outcomes.
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Date: December 2009
Creator: Davis, Joe Edd

Examining Curvilinearity and Moderation in the Relationship between the Degree of Relatedness of Individual Diversification Actions and Firm Performance

Description: Corporate diversification continues to be an important phenomenon in the modern business world. More than thirty years of research on diversification suggests that the degree of relatedness among a firm's business units is a factor that can affect firm performance, but the true effect of diversification relatedness on firm performance is still inconclusive. The purpose of this dissertation is to shed more light on this inconclusive association. However, attention is focused on the performance implications of individual diversification actions (e.g., acquisitions and joint ventures) rather than on the overall performance of firms with different levels of diversification. A non-experimental, longitudinal analysis of secondary data was conducted on over 450 unique acquisitions and on more than 210 joint ventures. Results suggest that even when individual diversification actions rather than entire business portfolios are examined, an inverted curvilinear association between diversification relatedness and performance is likely to emerge. This pattern is observed in both acquisitions and joint ventures. However, the association between diversification relatedness and performance in acquisitions is moderated by the level of industry adversity, though factors such as corporate coherence and heterogeneous experience do not moderate the association between diversification relatedness and performance. This study augments the body of knowledge on diversification and adds refinement to the traditional curvilinear finding regarding relatedness. By studying acquisitions and joint ventures independently, the results reveal differences in both slope and inflection points that suggest the relative impact of relatedness may vary depending on the mode of diversification.
Date: May 2011
Creator: Cernas Ortiz, Daniel Arturo

Examining E-loyalty Model in Social Shopping Websites: the Impact of Social Shopping Website Quality on E-loyalty Formation

Description: The purpose of this study is to examine the formation of customer e-loyalty to a social shopping website. The formation of customer e-loyalty to a social shopping website is examined based on cognitive-affective-conative-action loyalty framework. This study proposes that customer e-loyalty is strongly associated with website quality, e-satisfaction and participation. Seven website attributes (i.e., visual aesthetics, navigation, efficiency, user friendliness, security/privacy, entertainment and community driveness) identified in previous research are employed to measure website quality that affects e-loyalty formation. There are 449 data collected from a southwestern university in the U.S., but only the responses from 333 Pinterest users are used to test the hypotheses. Exploratory factor analysis is used to identify dimensionality of social shopping website attributes, and multiple regression and linear regression analysis are conducted to test hypotheses in this study. Results of the study indicate that five significant factors including efficiency, user friendliness, security/privacy, entertainment and community driveness are directly associated with customer e-loyalty. Indeed, such website quality factors as the determinant of cognitive e-loyalty directly affect overall customer satisfaction (affective e-loyalty), customer purchase/return intention to the website (conative e-loyalty), and customer participation, positive eWOM and co-shopping (action e-loyalty). The findings of this study have provided evidence that social shopping website quality dimensions are directly associated with customer e-loyalty to the website. Also, the findings have shown important implications to ensure quality website attributes to increase customer loyalty to a social shopping website.
Date: December 2013
Creator: Li, Xiaoshu

Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization

Description: In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an increasingly important area of investigation. The goal of this research is to analyze the relationships that exist between these three variables: employee satisfaction, customer service quality, and customer satisfaction in a mid-sized retail bank. Data from three separate surveys collected during the same time period in 137 branches of a regional bank are analyzed using multiple regression analysis to determine whether relationships and interactions exist at a banking center level. While results of the analyses did not show a significant relationship between the variables, issues relevant to this determination are discussed and conclusions drawn regarding the nature of these constructs.
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Date: May 2006
Creator: Simpson, Eric Phillip

Examining First-Graders' Construction of Knowledge of Graphophonemic and Orthographic Relationships: Reading and Writing Student-Selected Continuous Text

Description: The purpose of this study was to examine first-graders' construction of knowledge of graphophonemic and orthographic relationships. Three levels of treatment were assigned randomly to three groups of first-graders in their first semester of first grade. Treatment varied in student engagement with reading and writing texts based on student interests and in the amount of interaction students had with one another and the researcher as they read, wrote, and examined words, word patterns, and graphophonemic relationships. The study was based on a quasi-experimental nonequivalent control group design (Campbell & Stanley, 1963) with an added within-subjects factor of 12 weekly test occasions. These weekly tests involved students writing a researcher-dictated continuous text selected by students in the full-treatment group from the larger portion of text read each week. Additional elements of qualitative research were included in the design and analyses. Quantitative analyses revealed statistically significant results. Qualitative data analyses confirmed that students who interacted daily with each other and the researcher in reading and writing activities constructed more knowledge about graphophonemic and orthographic relationships than peers from the partial-treatment group and the control group. Results led to conclusions and implications involving a reexamination of current and traditional methods of spelling instruction and assessment for young children.
Date: May 1996
Creator: Frerichs, Linda C.

Examining High School Coaches’ Likelihood to Refer To, Interest in Working With, and Plans to Hire a Sport Psychologist

Description: The primary goal of the current study was to extend previous research suggesting that coaches are the primary gatekeepers who may be a barrier to working with athletes by examining high school coaches likelihood to refer to, interest in, and intention to hire a sport psychologist. Specifically, the current study examined relationships between high school coaches’ sex, age, and type of sport coached (i.e., contact vs. non-contact) and their likelihood to refer athletes to a sport psychologist for a variety of presenting issues (i.e., poor attentional focus, poor leadership, family issues, etc.). It also examined relationships between coaches’ sex, age, and type of sport coached (i.e., contact vs. non-contact) and their interest in working with a sport psychologist. Finally, the study examined reasons why coaches did not plan to hire a sport psychologist. An examination of the possible reasons that high school coaches do not plan to hire a sport psychologist served an exploratory purpose. Participants included 450 coaches who coached high school sports in the United States. Results indicated that female coaches and non-contact sport coaches were more likely to refer athletes to a sport psychologist for a variety of referral issues than male coaches and coaches of contact sports. Similarly, significantly more female coaches and non-contact sport coaches showed interest in working with a sport psychologist than male coaches and coaches of contact sports. Coaches who did not plan to hire a sport psychologist reported that cost, lack authority to hire, and lack of availability as primary reasons. Implications of the findings, limitations, and future directions are discussed.
Date: December 2013
Creator: Austin, Harlan