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The E-Quality Service Model: Collaboration between the Reference and Circulation departments as a means to improve the library experience for distance education patrons in an academic library

Description: This presentation discusses collaboration between the reference and circulation departments as a means to improve the library experience for distance education patrons in an academic library. The two authors give perspectives from the University of North Texas (UNT) Libraries.
Date: April 16, 2008
Creator: Ramin, Lilly & Leuzinger, Julie
Partner: UNT Libraries