Description: This report contains information from the 2009 administration of the LibQUAL+™ protocol at University of North Texas Libraries. Based on the SERVQUAL model, the purpose of the LibQUAL+® survey is to provide libraries with an objective tool to measure library service quality based on the perceptions of students, faculty, and staff. Survey results provide a library with insight into its strengths as well as areas in need of improvement.
Creator: Association of Research Libraries
Partner: UNT Libraries