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LibQual+ 2009 Survey: University of North Texas Libraries

Description: This report contains information from the 2009 administration of the LibQUAL+™ protocol at University of North Texas Libraries. Based on the SERVQUAL model, the purpose of the LibQUAL+® survey is to provide libraries with an objective tool to measure library service quality based on the perceptions of students, faculty, and staff. Survey results provide a library with insight into its strengths as well as areas in need of improvement.
Date: 2009
Creator: Association of Research Libraries
Partner: UNT Libraries

Optimizing the User Experience in a Rapid Development Framework: Interim Performance Report, July 2009

Description: This report is the third interim performance report for the project titled: Optimizing the User Experience in a Rapid Development Framework. The reporting period is January 1, 2009 through June 30, 2009. The report includes three sections: Goals and Accomplishments, Significant Findings and Accomplishments, and Project Achievements and Lessons Learned.
Date: June 2009
Creator: Hartman, Cathy Nelson
Partner: UNT Libraries

Optimizing the User Experience in a Rapid Development Framework: Portal to Texas History: Baseline Survey Results, June 2009

Description: This report discusses the questionnaire for the IOGENE Project. From September 26, 2008 through June 26, 2009, an online survey questionnaire captured both demographic data from Portal visitors as well as their opinions regarding the utility of the Portal and their satisfaction with it. The objective of this data collection effort was twofold: to characterize Portal users and to establish baseline measurements for user satisfaction. The survey will be repeated following each of two planned releases of the redesigned Portal, one in the summer of 2009 and the second in the fall of 2009. Comparison of future survey results to the baseline results reported in this paper will be one gauge of the success of the IOGENE project.
Date: June 29, 2009
Creator: Murray, Kathleen R.
Partner: UNT Libraries

Quality Assurance Tests: Release 1 Summary Test Results, June 2009

Description: This report contains summaries of the results of two tests given as part of the IOGENE project. The IOGENE project involves genealogists in the design process of the redesigned Portal interface. The first test in this report was conducted from April 6 through April 9, 2009. The second test in this report was conducted from June 1 - June 4, 2009.
Date: June 2009
Creator: Murray, Kathleen R.
Partner: UNT Libraries

Quality Assurance Tests: Release 2 Summary Test Results, October 2009

Description: This report discusses the key findings of the quality assurance testing conducted by the University of North Texas (UNT) Libraries. These tests are part of a two-year project to identify the user interface requirements of genealogists interacting with the Libraries' Portal to Texas History. This report discusses tests conducted by 22 members of the ITS and DPU staff between September 28 through October 1, 2009.
Date: October 2009
Creator: Murray, Kathleen R.
Partner: UNT Libraries