UNT Theses and Dissertations - 121 Matching Results

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Testing a model of the relationships among organizational performance, IT-business alignment and IT governance.

Description: Information Technology (IT) is often viewed as a resource that is capable of enhancing organizational performance. However, it is difficult for organizations to measure the actual contribution of IT investments. Despite an abundance of literature, there is an insufficiency of generally applicable frameworks and instruments to help organizations definitively assess the relationship among organizational performance, IT-business alignment, and IT governance. Previous studies have emphasized IT-business alignment as an important enabler of organizational effectiveness; however, the direct and indirect effects of IT governance have not been incorporated into these studies. The purpose of this study was (1) to propose a new model that defines the relationships among IT governance, IT-business alignment, and organizational performance, (2) to develop and validate measures for the IT governance and IT-business alignment constructs, and (3) to test this IT Governance-Alignment-Performance or "IT GAP" model. This study made some novel contributions to the understanding of the factors affecting organizational performance. The quest for IT-business alignment in the MIS literature has been based on the presumption that IT contributes directly to organizational performance. However, this study found that although IT-business alignment does contribute to organizational performance, IT governance is an important antecedent of both IT-business alignment and organizational performance. The major contributions of this work are the development and validation of uni-dimensional scales for both IT-business alignment and IT governance, and the confirmation of the validity of the IT GAP model to explain the hypothesized relationships among the three constructs. Future studies may improve upon this research by using different organizations settings, industries, and stakeholders. This study indicates that in order for organizations to improve the value, contribution, and alignment of IT investments they first need to improve the ways in which they govern their IT activities and the processes and mechanisms by which IT decisions are made.
Date: December 2003
Creator: Sanchez Ortiz, Aurora
Partner: UNT Libraries

Measuring the accuracy of four attributes of sound for conveying changes in a large data set.

Description: Human auditory perception is suited to receiving and interpreting information from the environment but this knowledge has not been used extensively in designing computer-based information exploration tools. It is not known which aspects of sound are useful for accurately conveying information in an auditory display. An auditory display was created using PD, a graphical programming language used primarily to manipulate digital sound. The interface for the auditory display was a blank window. When the cursor is moved around in this window, the sound generated would changed based on the underlying data value at any given point. An experiment was conducted to determine which attribute of sound most accurately represents data values in an auditory display. The four attributes of sound tested were frequency-sine waveform, frequency-sawtooth waveform, loudness and tempo. 24 subjects were given the task of finding the highest data point using sound alone using each of the four sound treatments. Three dependent variables were measured: distance accuracy, numeric accuracy, and time on task. Repeated measures ANOVA procedures conducted on these variables did not rise to the level of statistical significance (α=.05). None of the sound treatments was more accurate than the other as representing the underlying data values. 52% of the trials were accurate within 50 pixels of the highest data point (target). An interesting finding was the tendency for the frequency-sin waveform to be used in the least accurate trial attempts (38%). Loudness, on the other hand, accounted for very few (12.5%) of the least accurate trial attempts. In completing the experimental task, four different search techniques were employed by the subjects: perimeter, parallel sweep, sector, and quadrant. The perimeter technique was the most commonly used.
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Date: May 2003
Creator: Holmes, Jason
Partner: UNT Libraries

Accessing Information on the World Wide Web: Predicting Usage Based on Involvement

Description: Advice for Web designers often includes an admonition to use short, scannable, bullet-pointed text, reflecting the common belief that browsing the Web most often involves scanning rather than reading. Literature from several disciplines focuses on the myriad combinations of factors related to online reading but studies of the users' interests and motivations appear to offer a more promising avenue for understanding how users utilize information on Web pages. This study utilized the modified Personal Involvement Inventory (PII), a ten-item instrument used primarily in the marketing and advertising fields, to measure interest and motivation toward a topic presented on the Web. Two sites were constructed from Reader's Digest Association, Inc. online articles and a program written to track students' use of the site. Behavior was measured by the initial choice of short versus longer versions of the main page, the number of pages visited and the amount of time spent on the site. Data were gathered from students at a small, private university in the southwest part of the United States to answer six hypotheses which posited that subjects with higher involvement in a topic presented on the Web and a more positive attitude toward the Web would tend to select the longer text version, visit more pages, and spend more time on the site. While attitude toward the Web did not correlate significantly with any of the behavioral factors, the level of involvement was associated with the use of the sites in two of three hypotheses, but only partially in the manner hypothesized. Increased involvement with a Web topic did correlate with the choice of a longer, more detailed initial Web page, but was inversely related to the number of pages viewed so that the higher the involvement, the fewer pages visited. An additional indicator of usage, the average amount ...
Date: May 2003
Creator: Langford, James David
Partner: UNT Libraries

An Empirical Investigation of Critical Factors that Influence Data Warehouse Implementation Success in Higher Educational Institutions

Description: Data warehousing (DW) in the last decade has become the technology of choice for building data management infrastructures to provide organizations the decision-making capabilities needed to effectively carry out its activities. Despite its phenomenal growth and importance to organizations the rate of DW implementation success has been less than stellar. Many DW implementation projects fail due to technical or organizational reasons. There has been limited research on organizational factors and their role in DW implementations. It is important to understand the role and impact of both technical but organizational factors in DW implementations and their relative importance to implementation performance. A research model was developed to test the significance of technical and organizational factors in the three phases of implementation with DW implementation performance. The independent variables were technical (data, technology, and expertise) and organizational (management, goals, users, organization). The dependent variable was performance (content, accuracy, format, ease of use, and timeliness). The data collection method was a Web based survey of DW implementers and DW users sampled (26) from a population of 108 identified DW implementations. Regression was used as the multivariate statistical technique to analyze the data. The results show that organization factors are significantly related to performance. Also, that some variables in the post-implementation phase have a significant relationship with performance. Based on the results of the tests the model was revised to reflect the relative impact of technical and organizational factors on DW performance. Results suggest that in some cases organizational factors have a significant relationship with DW implementation performance. The implications and interpretation of these results provide researchers and practitioners' insights and a new perspective in the area of DW implementations.
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Date: May 2003
Creator: Mukherjee, Debasish
Partner: UNT Libraries

Identification of Remote Leadership Patterns in Academic and Public Libraries

Description: Seminal works on leadership, including those in librarianship define a traditional model of interaction between leaders and followers without reference to the information technology-driven environment. In addition, remote leadership indicates a different model from the traditional model, one that is focused on the interaction of leaders and their staff through digital technology. Although leaders still use face-to-face interaction, due to varied work schedules or job responsibilities, they also recognize the need to lead employees remotely. Leadership studies in library literature have not addressed how library leaders use information technology to lead employees remotely, nor have these studies addressed remote leadership and remote employees, except for some articles on telecommuting. As a result, this research was conducted to address this gap, providing an exploratory foundation of emergent patterns of remote leadership with its associated leadership dimensions rooted in personality traits, behaviors, and skills. Quantitative and qualitative data were obtained from a small sample size of academic and public-library leaders in the United States who participated in a Web-based survey designed specifically for this study, limiting generalizations. Factor analysis was the principal methodology used to obtain findings. Its composite factor scores were also used in the t-test and chi-square analyses. This study identifies some emergent patterns of remote leadership in the library and information-science field, exploring whether library leaders use information technology to be effective remote leaders in a technology-driven environment, and whether existing leadership attributes could be identified as part of the remote-leadership model. Because this study's findings indicated that library leaders are not quite the traditional leader but are not fully integrated into remote leadership, it becomes apparent that they would function with a blend of both face-to-face and electronic interactions, due to the nature of library work. Additionally, this research revealed underlying issues and challenges faced by library leaders ...
Date: August 2008
Creator: Venetis, Mary Jo
Partner: UNT Libraries

Solutions for Dynamic Channel Assignment and Synchronization Problem for Distributed Wireless Multimedia System

Description: The recent advances in mobile computing and distributed multimedia systems allow mobile hosts (clients) to access wireless multimedia Data at anywhere and at anytime. In accessing multimedia information on the distributed multimedia servers from wireless personal communication service systems, a channel assignment problem and synchronization problems should be solved efficiently. Recent demand for mobile telephone service have been growing rapidly while the electro-magnetic spectrum of frequencies allocated for this purpose remain limited. Any solution to the channel assignment problem is subject to this limitation, as well as the interference constraint between adjacent channels in the spectrum. Channel allocation schemes provide a flexible and efficient access to bandwidth in wireless and mobile communication systems. In this dissertation, both an efficient distributed algorithm for dynamic channel allocation based upon mutual exclusion model, and an efficient distributed synchronization algorithm using Quasi-sink for wireless and mobile multimedia systems to ensure and facilitate mobile client access to multimedia objects are proposed. Algorithm's performance with several channel systems using different types of call arrival patterns is determined analytically. A set of simulation experiments to evaluate the performance of our scheme using message complexity and buffer usage at each frame arrival time.
Date: August 2002
Creator: Hong, SungBum
Partner: UNT Libraries

Networked generation youth's information seeking process: An examination of cognitive, affective and physical behaviors and problem solving techniques.

Description: This study investigated the information seeking process of the networked generation youth. Specifically, I examined the cognitive, affective, and physical information seeking behaviors and problem solving techniques adolescent student users of the networked environment utilize to solve information needs. Grounded in the theoretical context of the information seeking process in the networked environment, the research extended the user-centered approach to modeling the information seeking process of networked generation youth. A mixed model research design was used to address the research questions. Phase 1 used an online questionnaire to solicit information from 125 students in Grades 7-12 regarding their understanding and use of networked environments, information seeking skills, and problem solving techniques. Phase 2 observed 12 students, two from each grade level, to gain an understanding into the information seeking process of networked generation youth. Participants completed information seeking scenarios of varying levels of complexity. As the participants completed the scenario, they engaged in talk-aloud verbal protocol to describe and explain their behaviors and techniques as they advanced through their information seeking process. Semi-structured interviews were conducted which provided an opportunity for the participants to clarify their information seeking experience. A profile of students' networked environment knowledge and use in relationship to their information seeking process was created. Findings suggested that knowledge and experience influence networked generation youth's information seeking process in the networked environment. A subset of students were found to be experienced information seekers who applied various cognitive, affective, and physical information seeking behaviors and behavioral actions that guide them through their information seeking process. The study presented a preliminary model of the networked generation youth's information seeking process. The model provides a detailed map to networked generation youth's information seeking and problem solving. I bring to light experienced users successful behaviors, as well as areas where all students ...
Date: May 2008
Creator: Peterson, Janet Walker
Partner: UNT Libraries

A Comparative Analysis of Reading Habits and Abilities of Students in Selected Elementary Schools in North Louisiana With and Without Centralized Libraries

Description: The problem addressed by this investigation is whether the provision of centralized school library services is related to the reading habits and reading abilities of elementary school children. In considering this problem, a survey approach was utilized which entailed the examination of standardized reading achievement test scores, student reading records, and parent, teacher, and student questionnaire responses.
Date: August 1984
Creator: Lowe, Joy L. (Joy Lambert)
Partner: UNT Libraries

Job Satisfaction and Psychological Needs Satisfaction of Public School Library Media Specialists

Description: The purpose of this research was to study job satisfaction among public school library media specialists based on the psychological needs of social needs, security needs, esteem needs, autonomy needs, and self actualization needs, according to Maslow's Hierarchy. Subjects were requested to respond to a questionnaire of 30 items pertaining to job satisfaction. Each item required two responses: first, as to the level of importance the item held; and secondly, the satisfaction currently received from that particular item.
Date: May 1991
Creator: Timmons, Elizabeth Ann
Partner: UNT Libraries

Factors Related to the Professional Progress of Academic Librarians in Louisiana

Description: Three groups of Academic librarians in Louisiana were surveyed to determine what factors other than job performance influenced professional progress (Salary increases, promotion and tenure) for them. Staff development activities were also investigated to determine if they played any significant role in influencing professional progress. Three opinion questions were also asked in this investigation about the feasibility of using an index that was developed to assess quantitatively staff development activities.
Date: May 1991
Creator: Brazile, Orella Ramsey, 1945-
Partner: UNT Libraries

Selected Factors Associated With Reading Interests of Seventh- and Eighth-grade Pupils

Description: This study sought to determine if there were differences in the types of reading interests of seventh- and eighth-grade pupils associated with their racial origins, their socioeconomic status, or their school environments. It also sought to consider the strength of reading interest scores as related to other variables and to consider the relationship between these scores and the number of hours spent in reading and the change in amount of reading since the previous school year.
Date: May 1984
Creator: Newman, Nancy Ann
Partner: UNT Libraries

Diagnosing Learner Deficiencies in Algorithmic Reasoning

Description: It is hypothesized that useful diagnostic information can reside in the wrong answers of multiple-choice tests, and that properly designed distractors can yield indications of misinformation and missing information in algorithmic reasoning on the part of the test taker. In addition to summarizing the literature regarding diagnostic research as opposed to scoring research, this study proposes a methodology for analyzing test results and compares the findings with those from the research of Birenbaum and Tatsuoka and others. The proposed method identifies the conditions of misinformation and missing information, and it contains a statistical compensation for careless errors. Strengths and weaknesses of the method are explored, and suggestions for further research are offered.
Date: May 1995
Creator: Hubbard, George U.
Partner: UNT Libraries

User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia

Description: The problem of this study was the lack of knowledge about user satisfaction with the library services which are provided at the library of the Ministry of Foreign Affairs (MFA) in Saudi Arabia. The purposes of the study were twofold: (1) to measure, evaluate, and analyze user satisfaction with the library services provided at the MFA Library for the employees; and (2) to develop a model for evaluation of user satisfaction of library services in government libraries in Saudi Arabia.
Date: August 1991
Creator: Tameem, Jamal Abbas
Partner: UNT Libraries

Information Needs of Art Museum Visitors: Real and Virtual

Description: Museums and libraries are considered large repositories of human knowledge and human culture. They have similar missions and goals in distributing accumulated knowledge to society. Current digitization projects allow both, museums and libraries to reach a broader audience, share their resources with a variety of users. While studies of information seeking behavior, retrieval systems and metadata in library science have a long history; such research studies in museum environments are at their early experimental stage. There are few studies concerning information seeking behavior and needs of virtual museum visitors, especially with the use of images in the museums' collections available on the Web. The current study identifies preferences of a variety of user groups about the information specifics on current exhibits, museum collections metadata information, and the use of multimedia. The study of information seeking behavior of users groups of museum digital collections or cultural collections allows examination and analysis of users' information needs, and the organization of cultural information, including descriptive metadata and the quantity of information that may be required. In addition, the study delineates information needs that different categories of users may have in common: teachers in high schools, students in colleges and universities, museum professionals, art historians and researchers, and the general public. This research also compares informational and educational needs of real visitors with the needs of virtual visitors. Educational needs of real visitors are based on various studies conducted and summarized by Falk and Dierking (2000), and an evaluation of the art museum websites previously conducted to support the current study.
Date: December 2004
Creator: Kravchyna, Victoria
Partner: UNT Libraries

Negotiation, communication, and decision strategies used by hostage/crisis negotiators.

Description: By conducting this theory-based empirical study, gathering data from working negotiators in the US and Canada, I have determined what primary dynamic activities, communication skills, and negotiation tools are used by hostage/crisis negotiators. Negotiators implement their negotiation and decision strategies differently depending on whether the situations they deal with are instrumental or expressive. I have determined which elements of negotiations and factors affecting negotiations differ while handling instrumental and expressive hostage situations. I found that the collected data did not reveal any significant relationship between handling instrumental/expressive hostage situations differently and belief in the elements of Brenda Dervin's and Shannon-Weaver's theories. I have also determined that the belief in the elements of the Dervin's and Shannon-Weaver's theories is workable and practical for negotiators to use. Based on the above findings, the model suggested by this research adds the elements and directives of Dervin's and Shannon-Weaver's models to the common approach used by the negotiators. This revised model suggests that the negotiators pay attention to the dynamics of the interactions presented between the two parties: the negotiators themselves and hostage takers. The revised model also recommends that the negotiators focus on not only the hostage takers behavioral characteristics, psychological conditions, and criminal history but also on the meaning of the sent message and the interaction itself as performed between the two parties. This perspective enables the negotiators to look at the negotiation process as information and communication process. We are not ignoring the fact that hostage negotiation is a format of extreme information management. By looking at such an extreme case, we can add to our understanding of Dervin's and Shannon-Weaver's perspectives in order to see the hostage negotiation process from a wider perspective. The revised model is not an alternative approach to the common approach most negotiators use. Instead, the ...
Date: May 2008
Creator: Hancerli, Suleyman
Partner: UNT Libraries

A study of on-line use and perceived effectiveness of compliance-gaining in health-related banner advertisements for senior citizens.

Description: This research investigated banner ads on the World Wide Web, specifically the types of messages used in those ads and the effectiveness of the ads as seen by their intended audience. The focus was on health-related banner advertisements targeting senior citizens. The study first sought to determine the frequency of appearance of those ads when classified into categories of compliance-gaining tactics provided by research scholars. Second, the study explored the relative perceived effectiveness among those categories. Two graduate students from a Central Texas university sorted text messages into predetermined compliance-gaining categories. Chi square tests looked for significant differences in the frequencies of banner ads in each category. Forty-five senior citizens from the Central Texas area completed surveys regarding the perceived effectiveness of a randomly ordered, randomly selected set of categorized banner ads. A repeated measures test attempted to determine whether some compliance-gaining strategies used in health-related banner ads were perceived as more effective than others. The hypothesis stated that there would be differences in frequencies of compliance-gaining strategies used among the compliance-gaining categories in health-related banner ads for senior citizens. The hypothesis was supported. The research question asked if some categories of compliance-gaining strategies used in health-related banner ads were perceived as more effective than others by senior citizens. There was no evidence that senior citizens perceived any compliance-gaining category as being more effective than any other. However, post hoc analyses revealed trends in the types of compliance-gaining messages senior citizens perceived as more effective. These trends provide a basis for directional predictions in future studies.
Date: December 2002
Creator: Toon, Michelle Anne
Partner: UNT Libraries

A mechanism for richer representation of videos for children: Calibrating calculated entropy to perceived entropy

Description: This study explores the use of the information theory entropy equation in representations of videos for children. The calculated rates of information in the videos are calibrated to the corresponding perceived rates of information as elicited from the twelve 7 to 10 year old girls who were shown video documents. Entropy measures are calculated for several video elements: set time, set incidence, verbal time, verbal incidence, set constraint, nonverbal dependence, and character appearance. As hypothesized, mechanically calculated entropy measure (CEM) was found to be sufficiently similar to perceived entropy measure (PEM) made by children so that they can be used as useful and predictive elements of representations of children’s videos. The relationships between the CEM and the PEM show that CEM could stand for PEM in order to enrich representations for video documents for this age group. Speculations on transferring the CEM to PEM calibration to different age groups and different document types are made, as well as further implications for the field of information science.
Date: August 2001
Creator: Kearns, Jodi
Partner: UNT Libraries

MEDLINE Metric: A method to assess medical students' MEDLINE search effectiveness

Description: Medical educators advocate the need for medical students to acquire information management skills, including the ability to search the MEDLINE database. There has been no published validated method available to use for assessing medical students' MEDLINE information retrieval skills. This research proposes and evaluates a method, designed as the MEDLINE Metric, for assessing medical students' search skills. MEDLINE Metric consists of: (a) the development, by experts, of realistic clinical scenarios that include highly constructed search questions designed to test defined search skills; (b) timed tasks (searches) completed by subjects; (c) the evaluation of search results; and (d) instructive feedback. A goal is to offer medical educators a valid, reliable, and feasible way to judge mastery of information searching skill by measuring results (search retrieval) rather than process (search behavior) or cognition (knowledge about searching). Following a documented procedure for test development, search specialists and medical content experts formulated six clinical search scenarios and questions. One hundred and forty-five subjects completed the six-item test under timed conditions. Subjects represented a wide range of MEDLINE search expertise. One hundred twenty complete cases were used, representing 53 second-year medical students (44%), 47 fourth-year medical students (39%), and 20 medical librarians (17%). Data related to educational level, search training, search experience, confidence in retrieval, difficulty of search, and score were analyzed. Evidence supporting the validity of the method includes the agreement by experts about the skills and knowledge necessary to successfully retrieve information relevant to a clinical question from the MEDLINE database. Also, the test discriminated among different performance levels. There were statistically significant, positive relationships between test score and level of education, self-reported previous MEDLINE training, and self-reported previous search experience. The findings from this study suggest that MEDLINE Metric is a valid method for constructing and administering a performance-based test to identify ...
Date: May 2000
Creator: Hannigan, Gale G.
Partner: UNT Libraries

E-Learning and In-Service Training: An Exploration of the Beliefs and Practices of Trainers and Trainees in the Turkish National Police

Description: This targeted research study, carried out by an officer of the Turkish National Police (TNP), investigated the perceptions and beliefs of TNP trainers and trainees towards the potential adoption and implementation of e-learning technology for in-service police training. Utilizing diffusion and innovation theory (DOI) (Rogers, 1995) and the conceptual technology integration process model (CTIM) (Nicolle, 2005), two different surveys were administered; one to the trainers and one to the trainees. The factor analyses revealed three shared trainer and trainee perceptions: A positive perception towards e-learning, personally and for the TNP; a belief in the importance of administrative support for e-learning integration; and the belief in importance of appropriate resources to facilitate integration and maintain implementation. Three major recommendations were made for the TNP. First, the research findings could be used as a road map by the TNP Education Department to provide a more flexible system to disseminate in-service training information. The second is to establish two-way channels of communication between the administration and the TNP personnel to efficiently operationalize the adoption and integration of e-learning technology. The third is the administrative provision of necessary hardware, software, and technical support.
Date: August 2007
Creator: Zengin, Selcuk
Partner: UNT Libraries

Perceived attributes of diffusion of innovation theory as predictors of Internet adoption among faculty members of Imam Mohammed Bin Saud University.

Description: The Internet is the most common communication and research tool worldwide. Perusal of the World Wide Web quickly reveals the variety of information available. Internet adoption can be considered the late 20th century's most important event. In academic environments today, Internet use among faculty members has been widely expanded, with professors now integrating Internet technology into classroom activities. Imam Muhammad Bin Saud Islamic University (IMSU) is a pioneering public university in Saudi Arabia. Until recently, some faculty members at IMSU were unable to access the Internet through the university. It is important to study the effects of this delay on faculty members regarding research and academic activities. This study identified the statistically significant differences in demographic characteristics of Internet adopters and non-adopters among faculty members at IMSU, examined whether faculty members' perceptions of the Internet affected adoption, determined if the university administration's decisions impacted faulty members' decisions to adopt the Internet, identified factors motivating faculty members to adopt the Internet, identified obstacles influencing faculty members' decisions to use the Internet, and determined whether innovation characteristics as perceived by faculty members predicted Internet adoption. Using Rogers' diffusion of innovation theory, the influence of eight attributes were examined regarding Internet adoption among IMSU faculty members. Multiple regression and chi-square techniques were conducted to analyze the data and answer research questions. Statistically significant differences were identified among Internet adopters and non-adopters regarding gender, age, academic rank, discipline, and English proficiency. The data revealed 54.7% of IMSU faulty members used the Internet for research and academic activities twice a month or less, indicating a low Internet adoption rate. Statistically significant differences were noted among adopters and non-adopters relative to income level and English proficiency. Multiple regression analysis showed that all attributes of innovation individually predicted Internet adoption. The combination of all attributes indicated the ...
Date: May 2007
Creator: Almobarraz, Abdullah
Partner: UNT Libraries

A Personal Documenation System for Scholars: A Tool for Thinking

Description: This exploratory research focused on a problem stated years ago by Vannevar Bush: "The problem is how creative men think, and what can be done to help them think." The study explored the scholarly work process and the use of computer tools to augment thinking. Based on a review of several related literatures, a framework of 7 major categories and 28 subcategories of scholarly thinking was proposed. The literature was used to predict problems scholars have in organizing their information, potential solutions, and specific computer tool features to augment scholarly thinking. Info Select, a personal information manager with most of these features (text and outline processing, sophisticated searching and organizing), was chosen as a potential tool for thinking. The study looked at how six scholars (faculty and doctoral students in social science fields at three universities) organized information using Info Select as a personal documentation system for scholarly work. These multiple case studies involved four in-depth, focused interviews, written evaluations, direct observation, and analysis of computer logs and files collected over a 3- to 6-month period. A content analysis of interviews and journals supported the proposed AfFORD-W taxonomy: Scholarly work activities consisted of Adding, Filing, Finding, Organizing, Reminding, and Displaying information to produce a Written product. Very few activities fell outside this framework, and activities were distributed evenly across all categories. Problems, needs, and likes mentioned by scholars, however, clustered mainly in the filing, finding, and organizing categories. All problems were related to human memory. Both predictions and research findings imply a need for tools that support information storage and retrieval in personal documentation systems, for references and notes, with fast and easy input of source material. A computer tool for thinking should support categorizing and organizing, reorganizing and transporting information. It should provide a simple search engine and support ...
Date: December 1999
Creator: Burkett, Leslie Stewart
Partner: UNT Libraries

Wayfinding tools in public library buildings: A multiple case study.

Description: Wayfinding is the process of using one or more tools to move from one location to another in order to accomplish a task or to achieve a goal. This qualitative study explores the process of wayfinding as it applies to locating information in a public library. A group of volunteers were asked to find a selection of items in three types of libraries-traditional, contemporary, and modern. The retrieval process was timed and the reactions of the volunteers were recorded, documented, and analyzed. The impact of various wayfinding tools-architecture, layout, color, signage, computer support, collection organization-on the retrieval process was also identified. The study revealed that many of the wayfinding tools currently available in libraries do not facilitate item retrieval. Inconsistencies, ambiguities, obstructions, disparities, and operational deficiencies all contributed to end-user frustration and retrieval failure. The study suggests that failing to address these issues may prompt library patrons-end users who are increasingly interested in finding information with minimal expenditures of time and effort-may turn to other information-retrieval strategies and abandon a system that they find confusing and frustrating.
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Date: May 2004
Creator: Beecher, Ann B.
Partner: UNT Libraries