An investigation of technical support issues influencing user satisfaction
Description:
The widespread distribution of personal computers (PCs) throughout organizations has made a substantial impact on information systems. Additionally, the tremendous growth of the Internet has changed the way business is carried out. As the user population evolves into a much more technical and demanding group, their needs are also changing. With this change, Management Information Systems (MIS) departments must develop new ways of providing service and support to the user community.
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Date:
May 2000
Creator:
Gutierrez, Charletta Frances
Partner:
UNT Libraries