An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success
Description:
This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library …
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Date:
December 1999
Creator:
Landrum, Hollis T.
Partner:
UNT Libraries