Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments
Description: The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.
Date: August 2008
Creator: Yu, Brenda Wai Fong
Partner: UNT Libraries