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An investigation of success metrics for the design of e-commerce Web sites.

Description: The majority of Web site design literature mainly concentrates on the technical and functional aspects of Web site design. There is a definite lack of literature, in the IS field, that concentrates on the visual and aesthetic aspects of Web design. Preliminary research into the relationship between visual design and successful electronic commerce Web sites was conducted. The emphasis of this research was to answer the following three questions. What role do visual design elements play in the success of electronic commerce Web sites? What role do visual design principles play in the success of electronic commerce Web sites? What role do the typographic variables of visual design play in the success of electronic commerce Web sites? Forty-three undergraduate students enrolled in an introductory level MIS course used a Likert-style survey instrument to evaluate aesthetic aspects of 501 electronic commerce Web pages. The instrument employed a taxonomy of visual design that focused on three dimensions: design elements, design principles, and typography. The data collected were correlated against Internet usage success metrics data provided by Nielsen/NetRatings. Results indicate that 22 of the 135 tested relationships were statistically significant. Positive relationships existed between four different aesthetic dimensions and one single success measure. The other 18 significant relationships were negatively correlated. The visual design elements of space, color as hue, and value were negatively correlated with three of the success measures. The visual design principles of contrast, emphasis radiated through contrast, and contrast shape were negatively correlated with three of the success measures. Finally, the typographic variables of placement and type size were both negatively correlated with two of the success measures. This research provides support to the importance of visual design theory in Web site design. This preliminary research should be viewed as a realization of the need for Web sites to ...
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Date: May 2004
Creator: Cutshall, Robert C.
Partner: UNT Libraries

Critical Success Factors in Data Mining Projects.

Description: The increasing awareness of data mining technology, along with the attendant increase in the capturing, warehousing, and utilization of historical data to support evidence-based decision making, is leading many organizations to recognize that the effective use of data is the key element in the next generation of client-server enterprise information technology. The concept of data mining is gaining acceptance in business as a means of seeking higher profits and lower costs. To deploy data mining projects successfully, organizations need to know the key factors for successful data mining. Implementing emerging information systems (IS) can be risky if the critical success factors (CSFs) have been researched insufficiently or documented inadequately. While numerous studies have listed the advantages and described the data mining process, there is little research on the success factors of data mining. This dissertation identifies CSFs in data mining projects. Chapter 1 introduces the history of the data mining process and states the problems, purposes, and significances of this dissertation. Chapter 2 reviews the literature, discusses general concepts of data mining and data mining project contexts, and reviews general concepts of CSF methodologies. It also describes the identification process for the various CSFs used to develop the research framework. Chapter 3 describes the research framework and methodology, detailing how the CSFs were identified and validated from more than 1,300 articles published on data mining and related topics. The validated CSFs, organized into a research framework using 7 factors, generate the research questions and hypotheses. Chapter 4 presents analysis and results, along with the chain of evidence for each research question, the quantitative instrument and survey results. In addition, it discusses how the data were collected and analyzed to answer the research questions. Chapter 5 concludes with a summary of the findings, describing assumptions and limitations and suggesting future research.
Date: August 2003
Creator: Sim, Jaesung
Partner: UNT Libraries

IS-MBNQA: A new framework for the relationship between Information Systems and organizational quality.

Description: Despite numerous frameworks and models proposed in the literature, Information Systems (IS) assessment still remains elusive. In addition, little agreement exists on the contribution of the IS function within an organization and on how IS is related to the other organizational dimensions. Frameworks that show the relationship between IS and the organization are in the developmental stage and this work proposes a more comprehensive framework to assist in better understanding the relationship between IS and organizational quality. This research examines two popular IS quality assessment frameworks - Malcolm Baldrige National Quality Award (MBNQA) and Information Systems Assessment (ISA) - and suggests a new framework, IS-MBNQA. This work integrates these two IS quality assessment frameworks into a single comprehensive model that provides a holistic view on how IS quality is interrelated to organizational quality. The existing two IS assessment frameworks attempted to measure IS quality at different levels within an organization. The MBNQA model is the most comprehensive quality framework because it takes an organization wide perspective. On the other hand, ISA employs an IS specific perspective and reflects the relationships of eight major IS success dimensions. ISA is a modified version of DeLone & McLean's model with the inclusion of a success factor for Service Quality. For this study, survey instruments are developed from the MBNQA and ISA frameworks and they are consolidated to allow testing of the single IS-MBNQA framework. Exploratory factor analysis is performed for instrument refinement and confirmatory factor analysis for validity of the models. The instruments developed in this work are utilized as a foundation for identifying the relationships among the dimensions within and between each model. A major contribution of this work is the validation of the 2000 MBNQA model and the extension of existing models/frameworks to better explain the IS contribution to an organization.
Date: December 2001
Creator: Chong, Hyonsong
Partner: UNT Libraries

An Analysis of the Effect of Environmental and Systems Complexity on Information Systems Failures

Description: Companies have invested large amounts of money on information systems development. Unfortunately, not all information systems developments are successful. Software project failure is frequent and lamentable. Surveys and statistical analysis results underscore the severity and scope of software project failure. Limited research relates software structure to information systems failures. Systematic study of failure provides insights into the causes of IS failure. More importantly, it contributes to better monitoring and control of projects and enhancing the likelihood of the success of management information systems. The underlining theories and literature that contribute to the construction of theoretical framework come from general systems theory, complexity theory, and failure studies. One hundred COBOL programs from a single company are used in the analysis. The program log clearly documents the date, time, and the reasons for changes to the programs. In this study the relationships among the variables of business requirements change, software complexity, program size and the error rate in each phase of software development life cycle are tested. Interpretations of the hypotheses testing are provided as well. The data shows that analysis error and design error occur more often than programming error. Measurement criteria need to be developed at each stage of the software development cycle, especially in the early stage. The quality and reliability of software can be improved continuously. The findings from this study suggest that it is imperative to develop an adaptive system that can cope with the changes to the business environment. Further, management needs to focus on processes that improve the quality of the system design stage.
Date: August 2001
Creator: Zhang, Xiaoni
Partner: UNT Libraries

An investigation of technical support issues influencing user satisfaction

Description: The widespread distribution of personal computers (PCs) throughout organizations has made a substantial impact on information systems. Additionally, the tremendous growth of the Internet has changed the way business is carried out. As the user population evolves into a much more technical and demanding group, their needs are also changing. With this change, Management Information Systems (MIS) departments must develop new ways of providing service and support to the user community. This study investigates the relationship between information systems support structures, support services, service quality and the characteristics of a diverse user population. This includes investigating technical support issues influencing user satisfaction. This study attempts to improve the understanding of the support function within MIS. The results of this study clarify the support needs of the users and identify user satisfaction factors, as well as factors relative to the quality of the support received. Six streams of prior research were reviewed when developing the research framework. These include: user support, end users and end-user computing, identifying and classifying user types, information centers, user satisfaction, service quality and other sources of computer support. A survey instrument was designed using the (UIS) user satisfaction instrument developed by Doll and Torkzadeh (1988) and the SERVQUAL instrument as modified by Kettinger and Lee (1994). The survey was distributed to 720 individuals. A total of 155 usable responses were analyzed providing mixed results. Of the ten hypotheses, only four were rejected. The finding of this study differ from those in earlier studies. The variables that were found to be significant to the users for service quality are the method of support that is provided to the user, i.e., help desk or local MIS support and the support technician's experience level. For user satisfaction the location of the service personnel made a difference to the end ...
Date: May 2000
Creator: Gutierrez, Charletta Frances
Partner: UNT Libraries

A Discrimination of Software Implementation Success Criteria

Description: Software implementation projects struggle with the delicate balance of low cost, on-time delivery and quality. The methodologies and processes used to create and maintain a quality software system are expensive to deploy and result in long development cycle-time. However, without their deployment into the software implementation life-cycle, a software system will be undependable, unsuccessful. The purpose of this research is to identify a succinct set of software implementation success criteria and assess the key independent constructs, activities, carried out to ensure a successful implementation project. The research will assess the success of a software implementation project as the dependent construct of interest and use the software process model (methodology) as the independent construct. This field research involved three phases: (1) criteria development, (2) data collection, and (3) testing of hypotheses and discriminant analysis. The first phase resulted in the development of the measurement instruments for the independent and dependent constructs. The measurement instrument for the independent construct was representative of the criteria from highly regarded software implementation process models and methodologies, e.g., ISO9000, Software Engineering Institute's Capability Maturity Model (SEI CMM). The dependent construct was developed from the categories and criteria from the Delone and McLean (1992) MIS List of Success Measures. The data collection and assessment phase employed a field survey research strategy to 80 companies involved in internal software implementation. Both successful and unsuccessful software implementation projects (identified by the Delone/McLean model) participated. Results from 165 projects were collected, 28 unsuccessful and 137 successful. The third phase used ANOVA to test the first 11 hypotheses and employed discriminant analysis for the 12th hypothesis to identify the "best set" of variables, criteria, that discriminate between successful and unsuccessful software implementation projects. Twelve discriminating variables out of 67 were identified and supported as significant discriminators between successful and unsuccessful projects. ...
Date: August 1999
Creator: Pryor, Alan N.
Partner: UNT Libraries

Client/Server Systems Performance Evaluation Measures Use and Importance: a Multi-Site Case Study of Traditional Performance Measures Applied to the Client/Server Environment

Description: This study examines the role of traditional computing performance measures when used in a client/server system (C/SS) environment. It also evaluates the effectiveness of traditional computing measures of mainframe systems for use in C/SS. The underlying problem was the lack of knowledge about how performance measures are aligned with key business goals and strategies. This research study has identified and evaluated client/server performance measurements' importance in establishing an effective performance evaluation system. More specifically, this research enables an organization to do the following: (1) compare the relative states of development or importance of performance measures, (2) identify performance measures with the highest priority for future development, (3) contrast the views of different organizations regarding the current or desired states of development or relative importance of these performance measures.
Date: May 1999
Creator: Posey, Orlando Guy
Partner: UNT Libraries

Organizational Considerations for and Individual Perceptions of Web-Based Intranet Systems

Description: Utilization of World Wide Web style Web-Based Intranet Systems (W-BIS) is a rapidly expanding information delivery technique in many organizations. Published reports concerning these systems have cited return on investment values exceeding 1300% and direct payback time periods as low as six to twelve weeks. While these systems have been widely implemented, little theoretically grounded research has been conducted in relation to users' acceptance, utilization or the perceived quality of these systems. The study employed a two-site investigation of corporate Web-Based Intranet Systems, with surveys distributed via the traditional mail system. The complete survey instrument distributed to employees included the ServQual/ServPerf, User Information Satisfaction, Ease of Use/Usefulness, and Computer Playfulness instruments. In addition to these previously developed instruments, the survey instrument for this study included measures of Web-Based Intranet Systems utilization and usefulness along with respondent demographics and subordinate-reported managerial commitment. This study investigated the reliability and validity of the ServQual/ServPerf instrument in an information systems service environment. The same analysis was conducted of the more generally accepted User Information Satisfaction instrument.
Date: May 1999
Creator: Myerscough, Mark Alan
Partner: UNT Libraries

Classification by Neural Network and Statistical Models in Tandem: Does Integration Enhance Performance?

Description: The major purposes of the current research are twofold. The first purpose is to present a composite approach to the general classification problem by using outputs from various parametric statistical procedures and neural networks. The second purpose is to compare several parametric and neural network models on a transportation planning related classification problem and five simulated classification problems.
Date: December 1998
Creator: Mitchell, David
Partner: UNT Libraries

The Role of Information Technology Support Mechanisms in Coordination Management for Virtual Teams

Description: The purpose of this research is to examine virtual team members' use and perceptions of information technology (IT) support mechanisms. The study identifies the IT support mechanisms currently in use and focuses on differences between virtual and non-virtual teams in control and coordination, IT acceptance, and IT adoption.
Date: December 1998
Creator: Yager, Susan Elizabeth
Partner: UNT Libraries

An Examination of the Effect of Decision Style on the Use of a Computerized Project Management Tool

Description: Managing a software development project presents many difficulties. Most software development projects are considered less than successful, and many are simply canceled. Ineffective project management has been cited as a major factor contributing to these failures. Project management tools can greatly assist managers in tracking and controlling their projects. However, project management tools are very structured and analytical in nature, which is not necessarily supported by decision-making styles of the managers. This research examined the influence that decision style has on a project manager's use of a project management tool.
Date: August 1997
Creator: Fox, Terry L., 1963-
Partner: UNT Libraries

An Experimental Investigation of Information Systems Project Escalation: An Examination of Contributory Factors in a Business Environment

Description: The purpose of this research is to continue examining the project management process. The management of projects is complicated. It is the complexity of the process that makes a project so difficult to control. This research examines the effect of particular facets of the project manager's skill set and operating environment on management decisions.
Date: August 1997
Creator: Huff, Richard A. (Richard Allen)
Partner: UNT Libraries

A Study of Differences Perceived by Information Systems Professionals in the Systems Development Job Environment Due to the Use of ICASE Technology

Description: Information systems professionals now face the automation of their own work in integrated computer aided software engineering. Organizations need to achieve all the leverage possible from costly IT implementations to enhance competitiveness, profitability, and survival in a rapidly changing environment. ICASE technology is a part of the infrastructure necessary to meet this challenge but appears to present significant difficulties in implementation.
Date: August 1997
Creator: Troboy, Lori Kim
Partner: UNT Libraries

Computer-Supported Collaborative Work and Its Application to Software Engineering in a Case Environment

Description: This study investigated, in the context of a field-based case study, possibilities for formation of a synergistic union between CSCW and CASE tools. A major dimension of today's software challenge is in gearing up for large-scale system development necessitating large teams of systems engineers. The principal goal of this research was to advance the body of knowledge regarding the nature of collaborative technological support in the software development process. Specifically, the study was designed to evaluate the potential for using a CSCW tool as an effective front-end to a CASE tool in the furtherance of SDLC goals.
Date: May 1997
Creator: Bailey, Janet L.
Partner: UNT Libraries

The Effects of Using Information Technology to Support Evaluation of Feedback and Implementation of Adjustments in an Organization's Strategic Planning Process

Description: Organizations that must respond quickly to environmental pressures look for tools to assist in that response. Information technology may be one tool to facilitate the response. In this study the possible effects of using information technology, specifically a decision support system, in the feedback segment of one organization's strategic management loop were examined. The organization was one region of the Board of Probation and Parole in a central state. Personnel included administrators, parole officers and clerical workers. The information technology was an off-the-shelf software product called PlanRight. This study is significant for two reasons: a new application for information technology was examined and the adequacy of a generic computerized tool designed to be suitable for various operations was explored. This study was a case study. Two months of data were taken prior to the implementation of the decision support system, and four months of data were taken after the system was implemented. Questionnaire data taken before system implementation provided descriptive characteristics of the organization. Follow-up surveys and interviews at the conclusion of the study were used to evaluate employee perceptions. The study was done in three phases. During phase one questionnaires were distributed and returned. During phase two, goals, plans and evaluation criteria were formulated and plans were implemented. Feedback was obtained and evaluated through the use of the decision support system enabling reaction to the feedback data. In phase three perceptions of administrators and parole officers were elicited using follow-up surveys and semi-structured interviews. Three propositions guided the evaluation of the study's outcomes. These propositions dealt with performance toward goal achievement, satisfaction with feedback processes and quality of plans formulated for the project. Performance was moderately successful. Satisfaction with processes was high. Speed of obtaining feedback was considered high by administrators and paroled officers. Quality of processes and outcomes ...
Date: May 1997
Creator: Kemm, Elizabeth
Partner: UNT Libraries

Robustness of the One-Sample Kolmogorov Test to Sampling from a Finite Discrete Population

Description: One of the most useful and best known goodness of fit test is the Kolmogorov one-sample test. The assumptions for the Kolmogorov (one-sample test) test are: 1. A random sample; 2. A continuous random variable; 3. F(x) is a completely specified hypothesized cumulative distribution function. The Kolmogorov one-sample test has a wide range of applications. Knowing the effect fromusing the test when an assumption is not met is of practical importance. The purpose of this research is to analyze the robustness of the Kolmogorov one-sample test to sampling from a finite discrete distribution. The standard tables for the Kolmogorov test are derived based on sampling from a theoretical continuous distribution. As such, the theoretical distribution is infinite. The standard tables do not include a method or adjustment factor to estimate the effect on table values for statistical experiments where the sample stems from a finite discrete distribution without replacement. This research provides an extension of the Kolmogorov test when the hypothesized distribution function is finite and discrete, and the sampling distribution is based on sampling without replacement. An investigative study has been conducted to explore possible tendencies and relationships in the distribution of Dn when sampling with and without replacement for various parameter settings. In all, 96 sampling distributions were derived. Results show the standard Kolmogorov table values are conservative, particularly when the sample sizes are small or the sample represents 10% or more of the population.
Date: December 1996
Creator: Tucker, Joanne M. (Joanne Morris)
Partner: UNT Libraries

The Effects of Alternative Presentation Formats on Biases and Heuristics in Human Decision Making

Description: The purpose of this research was to determine whether changes in the presentation format of items in a computer display could be used to alter the impact of specific cognitive biases, and to add to the knowledge needed to construct theory-based guidelines for output design. The problem motivating this study is twofold. The first part of the problem is the sub-optimal decision making caused by the use of heuristics and their associated cognitive biases. The second part of the problem is the lack of a theoretical basis to guide the design of information presentation formats to counter the effects of such biases. An availability model of the impact of changes in presentation format on biases and heuristics was constructed based on the findings of a literature review. A six-part laboratory experiment was conducted utilizing a sample of 205 student subjects from the college of business. The independent variable was presentation format which was manipulated by altering the visual salience or visual recency of items of information in a visual computer display. The dependent variables included recall, perceived importance, and the subjects' responses to three judgment tasks. The results clearly demonstrate that changes in presentation format can be used to alter the impact of cognitive biases on human decision making. The results also provide support for the availability model, with the exception of the proposed influence of learning style. Learning style was found to have no significant impact on decision making whether alone or in combination with changes in presentation format. The results of this investigation demonstrate that by using our knowledge of cognitive processes (e.g., the visual salience effect, the visual recency effect, and the availability heuristic), presentation formats can be altered in order to moderate the effects of certain biases and heuristics in human decision making. An understanding of ...
Date: May 1996
Creator: Van Dyke, Thomas P. (Thomas Peter)
Partner: UNT Libraries

The Impact of Multimedia on Information Scanning Effectiveness: an Empirical Study in an Executive Support Systems Environment

Description: This study investigates the impact of multimedia on the effectiveness of information scanning. Information scanning is the act of seeking and receiving a wide variety of special information to develop a thorough understanding of the organization and the environment. The application domain of this study is Executive Support Systems. The experimental task is to identify potential threats and opportunities, a strategic information-scanning activity, based on the information stored in three ESS prototypes. Forty subjects from four organizations participated in the experiment. A random assignment process allocated them into three groups. The control group used the text-based ESS. The first experimental group used the visual multimedia ESS. The second experimental group used the audiovisual multimedia ESS. The experiment was carried out on the sites of the participating organizations. The investigator measured the effectiveness of information scanning based on the number of threats and opportunities each subject identifies. A close-ended questionnaire measured subjects' retention of information. The results of this study support the cognitive-fit theory. The findings indicate that multimedia is not an appropriate presentation format for analytical tasks. Subjects who use text-based ESS identify significantly more threats and opportunities than subjects who use audiovisual multimedia ESS. The cognitive style of subjects does not moderate the impact of multimedia. The results show that the use of multimedia does not necessarily improve retention of information. Further research is needed to determine the most effective combination of text, graphics, animation, video, and sound.
Date: May 1996
Creator: Huang, Hsin-Chih
Partner: UNT Libraries

An Investigation of the Productivity of Information System Helpdesk User Support Professsionals as Impacted by Their Communication Behavior : A Field Experiment

Description: This research conducted an interdisciplinary field experiment to identify relationships between productivity, user satisfaction and IS Helpdesk USP's use of effective communication behavior. An experimental group of Helpdesk USPs of a large retail organization were trained by communication professionals in communication effectiveness, with emphasis on the needs of the telephone environment.
Date: May 1996
Creator: Breshears, Robert Louis
Partner: UNT Libraries