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An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

Description: This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service quality and library success.
Date: December 1999
Creator: Landrum, Hollis T.
Partner: UNT Libraries

Effect of Technology Integration Education on the Attitudes of Teachers and their Students

Description: This study analyzed the effect of technology integration education on teachers' and students' attitudes toward information technology. Two instruments measuring similar attributes were used to assess teachers' and students' attitudes. Differences in pre- and post-test scores were used to determine changes that occurred during the course of the study.
Date: December 1997
Creator: Christensen, Rhonda
Partner: UNT Libraries

Elementary School Climate Factors and Personality and Status Variables Associated with School Library Media Specialists Chosen by Classroom Teachers for Cooperation on Instructional Problems

Description: This study investigated relationships between the extent to which elementary classroom teachers tend to choose school library media specialists for cooperation on instructional problems and several school climate and faculty related characteristics including the general academic effectiveness of the school, the overall cohesion and cooperativeness of the teaching faculty on instructional matters, and the propensity of the group and individual faculty to seek cooperation to solve instructional problems. The instructional choice status of the school library media specialist was also studied in relation to various individual personality factors, as measured by Cattell's 16 Personality Factor Questionnaire, as well as school media specialist status variables including degreed or non-degreed status, total years of experience as a school library media specialist, years of experience on campus as a school library media specialist, and total number of years of experience in the field of education. The instructional status of the school library media specialist was also examined in relationship to the size of the school served. The study included 1,079 elementary classroom teachers and thirty-nine school library media specialists from thirty-nine Texas elementary schools similar in important wealth, size, and student demographic characteristics. Twenty of the schools ranked in the bottom 25% of all schools in the state as to how well their students performed on the 1988 Texas Educational Assessment of Minimum Skills (TEAMS) test. Nineteen schools ranked among the top 25%of all schools in the state in academic effectiveness. As compared to the low academic schools, the high academic schools were found to be significantly more instructionally cohesive, and classroom teachers in those schools were significantly more disposed to choose the school library media specialist to cooperate with them on instructional problems. No significant relationships were discovered between the instructional choice status of the school media specialist and his or her ...
Date: December 1990
Creator: Bell, Michael David, 1943-
Partner: UNT Libraries

Factors Influencing How Students Value Asynchronous Web Based Courses

Description: This dissertation discovered the factors influencing how students value asynchronous Web-based courses through the use of qualitative methods. Data was collected through surveys, observations, interviews, email correspondence, chat room and bulletin board transcripts. Instruments were tested in pilot studies of previous semesters. Factors were identified for two class formats. The asynchronous CD/Internet class format and the synchronous online Web based class format. Also, factors were uncovered for two of the instructional tools used in the course: the WebCT forum and WebCT testing. Factors were grouped accordingly as advantages or disadvantages under major categories. For the asynchronous CD/Internet class format the advantages were Convenience, Flexibility, Learning Enhancement, and Psychology. The disadvantages included Isolation, Learning Environment, and Technology. For the synchronous online Web based class format the advantages were Convenience, Flexibility, Human Interaction, Learning Enhancement and Psychology, whereas the disadvantages included Isolation, Learning Environment and Technology. Concurrently, the study revealed the following factors as advantages of the WebCT Forum: Help Each Other, Interaction, Socialization, Classroom News, and Time Independent. The disadvantages uncovered were Complaints, Technical Problems and Isolation. Finally, advantages specified for the WebCT testing tool were Convenience, Flexibility and Innovations, and its disadvantages were Surroundings Not Conducive to Learning, and Technical Problems. Results indicate that not only classroom preference, learning style and personality type influence how students value a Web based course, but, most importantly, a student's lifestyle (number of personal commitments, how far they live, and life's priorities). The WebCT forum or bulletin board, and the WebCT testing or computerized testing were seen mostly by students, as good tools for encouraging classroom communication and testing because of the convenience and flexibility offered. Still, further research is needed both quantitatively and qualitatively to ascertain the true weight of the factors discovered in this study.
Date: December 1999
Creator: PĂ©rez Cereijo, Maria Victoria
Partner: UNT Libraries

Korean Studies in North America 1977-1996: A Bibliometric Study

Description: This research is a descriptive bibliometric study of the literature of the field of Korean studies. Its goal is to quantitatively describe the literature and serve as a model for such research in other area studies fields. This study analyzed 193 source articles and 7,166 citations in the articles in four representative Korean and Asian studies journals published in North America from 1977 to 1996. The journals included in this study were Korean Studies (KS), the Journal of Korean Studies (JKS), the Journal of Asian Studies (JAS), and the Harvard Journal of Asiatic Studies (HJAS). Subject matters and author characteristics of the source articles were examined, along with various characteristics such as the form, date, language, country of origin, subject, key authors, and key titles of the literature cited in the source articles. Research in Korean studies falls within fourteen broad disciplines, but concentrated in a few disciplines. Americans have been the most active authors in Korean studies, followed closely by authors of Korean ethnicity. Monographic literature was used most. The mean age of publications cited was 20.87 and the median age of publications cited was 12. The Price Index of Korean studies as a whole is 21.9 percent. Sources written in English were most cited (47.1%) and references to Korean language sources amounted to only 34.9% of all sources. In general, authors preferred sources published in their own countries. Sources on history were cited most by other disciplines. No significant core authors were identified. No significant core literature were identified either. This study indicates that Korean studies is still evolving. Some ways of promoting research in less studied disciplines and of facilitating formal communication between Korean scholars in Korea and Koreanists in North America need to be sought in order to promote well-balanced development in the field. This study ...
Date: December 1999
Creator: Chun, Kyungmi
Partner: UNT Libraries

Managerial Style and the Use of Statistical Data in Techincal Services Units in Selected Academic Libraries

Description: The primary purpose of this study was to test the following hypothesis: The internal use (use within the technical services unit for decision making and planning) of statistical data will be significantly higher for managers scoring in the Sensing-Thinking (ST) scale of the self-assessment instrument Myers-Briggs Type Indicator. A Technical Services Statistics Survey Form was developed in order to collect statistical data from the technical services managers participating in the study. The Myers-Briggs Type Indicator was utilized to record managers' personal management style. Thirty-two managers participated in the two-part study. The hypothesis of the study was not supported because no significant differences in the predicted direction were found to exist between the use of the technical services statistics and management style groups as measured by the Myers-Briggs Type Indicator. (A Mann-Whitney U Test was used due to the small, uneven sample size.) There were significant differences between Sensing-Thinking (ST) and Intuitive-Feeling (NF) types, but not in the direction predicted by the hypothesis. Possible explanations for this unexpected finding include the very small sample size, the larger percentage of male respondents in the NF type, and the larger percentage of respondents from smaller institutions in the NF type. (Gender and institutional size were not analyzed in this study.) A sharp contrast existed in the number and guality of comments provided by Sensing-Thinking (ST) and Intuitive-Thinking (NT) types, both of whom tended to write lengthy detailed comments elaborating on each statistic. Sensing-Feeling (SF) and Intuitive-Feeling (NF) types provided little or no comment on the Technical Services Statistics Form. The results of this research have implications for examining the technical services statistics collected in technical services units: the frequency of analysis; their importance for planning; the use of these statistics; and the level at which the statistic is used for decision making. Other ...
Date: December 1992
Creator: Karpuk, Deborah J.
Partner: UNT Libraries

A Personal Documenation System for Scholars: A Tool for Thinking

Description: This exploratory research focused on a problem stated years ago by Vannevar Bush: "The problem is how creative men think, and what can be done to help them think." The study explored the scholarly work process and the use of computer tools to augment thinking. Based on a review of several related literatures, a framework of 7 major categories and 28 subcategories of scholarly thinking was proposed. The literature was used to predict problems scholars have in organizing their information, potential solutions, and specific computer tool features to augment scholarly thinking. Info Select, a personal information manager with most of these features (text and outline processing, sophisticated searching and organizing), was chosen as a potential tool for thinking. The study looked at how six scholars (faculty and doctoral students in social science fields at three universities) organized information using Info Select as a personal documentation system for scholarly work. These multiple case studies involved four in-depth, focused interviews, written evaluations, direct observation, and analysis of computer logs and files collected over a 3- to 6-month period. A content analysis of interviews and journals supported the proposed AfFORD-W taxonomy: Scholarly work activities consisted of Adding, Filing, Finding, Organizing, Reminding, and Displaying information to produce a Written product. Very few activities fell outside this framework, and activities were distributed evenly across all categories. Problems, needs, and likes mentioned by scholars, however, clustered mainly in the filing, finding, and organizing categories. All problems were related to human memory. Both predictions and research findings imply a need for tools that support information storage and retrieval in personal documentation systems, for references and notes, with fast and easy input of source material. A computer tool for thinking should support categorizing and organizing, reorganizing and transporting information. It should provide a simple search engine and support ...
Date: December 1999
Creator: Burkett, Leslie Stewart
Partner: UNT Libraries

The Relationship Between Work Roles and Information Seeking Behaviors Among Selected Protestant Ministers in Tarrant County, Texas

Description: Is there a relationship between work role and information seeking behavior? Three behaviors were examined: choice of information channel, choice of method for information retrieval, and choice of method for storing retrieved information. The Protestant clergy was selected as a profession with clearly identified work roles, including preacher and administrator. Questionnaires were mailed to 150 randomly selected ministers in Tarrant County, Texas. Sixty-four responded. Additionally, fifteen ministers selected at random were interviewed for additional data. The data collected through the questionnaires were analyzed using nonparametric statistical techniques.
Date: December 1992
Creator: Phillips, Robert L. (Robert Lloyd)
Partner: UNT Libraries