This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service quality and library success.
The primary purpose of this study was to determine if there is a relationship between the bibliographic citation practices of the members of a discipline and the emphasis placed on citation accuracy and purposes in the graduate instruction of the discipline.
It is hypothesized that useful diagnostic information can reside in the wrong answers of multiple-choice tests, and that properly designed distractors can yield indications of misinformation and missing information in algorithmic reasoning on the part of the test taker. In addition to summarizing the literature regarding diagnostic research as opposed to scoring research, this study proposes a methodology for analyzing test results and compares the findings with those from the research of Birenbaum and Tatsuoka and others. The proposed method identifies the conditions of misinformation and missing information, and it contains a statistical compensation for careless errors. Strengths and weaknesses of the method are explored, and suggestions for further research are offered.
This study analyzed the effect of technology integration education on teachers' and students' attitudes toward information technology. Two instruments measuring similar attributes were used to assess teachers' and students' attitudes. Differences in pre- and post-test scores were used to determine changes that occurred during the course of the study.
The objectives of this study were (1) to identify and describe task-based documentation; (2) to identify and describe any purported changes in users attitudes when IT migration was preceded by task-based documentation; (3) to suggest implications of task-based documentation on users attitude toward IT acceptance. Questionnaires were given to 150 university students. Of these, all 150 students participated in this study. The study determined the following: (1) if favorable pre-implementation attitudes toward a new e-mail system increase, as a result of training, if users expect it to be easy to learn and use; (2) if user acceptance of an e-mail program increase as expected perceived usefulness increase as delineated by task-based documentation; (3) if task-based documentation is more effective than standard help menus while learning a new application program; and (4) if training that requires active student participation increase the acceptance of a new e-mail system. The following conclusions were reached: (1) Positive pre-implementation attitudes toward a new e-mail system are not affected by training even if the users expect it to be easy to learn and use. (2) User acceptance of an e-mail program does not increase as perceived usefulness increase when aided by task-based documentation. (3) Task-based documentation is not more effective than standard help menus when learning a new application program. (4) Training that requires active student participation does not increase the acceptance of a new e-mail system.
This study investigated relationships between the extent to which elementary classroom teachers tend to choose school library media specialists for cooperation on instructional problems and several school climate and faculty related characteristics including the general academic effectiveness of the school, the overall cohesion and cooperativeness of the teaching faculty on instructional matters, and the propensity of the group and individual faculty to seek cooperation to solve instructional problems. The instructional choice status of the school library media specialist was also studied in relation to various individual personality factors, as measured by Cattell's 16 Personality Factor Questionnaire, as well as school media specialist status variables including degreed or non-degreed status, total years of experience as a school library media specialist, years of experience on campus as a school library media specialist, and total number of years of experience in the field of education. The instructional status of the school library media specialist was also examined in relationship to the size of the school served. The study included 1,079 elementary classroom teachers and thirty-nine school library media specialists from thirty-nine Texas elementary schools similar in important wealth, size, and student demographic characteristics. Twenty of the schools ranked in the bottom 25% of all schools in the state as to how well their students performed on the 1988 Texas Educational Assessment of Minimum Skills (TEAMS) test. Nineteen schools ranked among the top 25%of all schools in the state in academic effectiveness. As compared to the low academic schools, the high academic schools were found to be significantly more instructionally cohesive, and classroom teachers in those schools were significantly more disposed to choose the school library media specialist to cooperate with them on instructional problems. No significant relationships were discovered between the instructional choice status of the school media specialist and his or her ...
Document representation is a fundamental concept in information retrieval (IR), and has been relied upon in textual IR systems since the advent of library catalogs. The reliance upon text-based representations of stored information has been perpetuated in conventional systems for the retrieval of moving images as well. Although newer systems have added image-based representations of moving image documents as aids to retrieval, there has been little research examining how humans interpret these different types of representations. Such basic research has the potential to inform IR system designers about how best to aid users of their systems in retrieving moving images. One key requirement for the effective use of document representations in either textual or image form is thedegree to which these representations are congruent with the original documents. A measure of congruence is the degree to which human responses to representations are similar to responses produced by the document being represented. The aim of this study was to develop a model for the representation of moving images based upon human judgements of representativeness. The study measured the degree of congruence between moving image documents and their representations, both text and image based, in a non-retrieval environment with and without task constraints. Multidimensional scaling (MDS) was used to examine the dimensional dispersions of human judgements for the full moving images and their representations.
The purpose of this study was to test assumptions made about characteristics of nontheatrical film and video works that were thought to contribute to the frequency with which the works were purchased. This study proposed and tested three variables for which relationships to the sales success of nontheatrical film and video works were hypothesized, as well as four variables about which no hypotheses were forwarded. Nineteen film and video distribution organizations contributed unit sales data for the period 1982-1987 on 151 works copyrighted between 1982 and 1984. These data were analyzed for relationships between sales totals and 1) curricular significance of the works' subjects, 2) relevance to general reading interest in the works' subjects, 3) intensity of competition faced by the works, 4) the works' Dewey classifications as compared to the composition of typical K-12 school library book collections, 5) the series or non-series status of the works, 6) the media format(s) in which the works were available for purchase and 7) the sources of the works' production financing. Analyses of correlation and association were performed and no significant relationships were found between sales and curricular significance of the works' subjects, or their relevance to general reading interest. Some evidence was presented to suggest a significant association between the intensity of competition faced by a work and its eventual sales. None of the hypotheses about these variables was supported. However, the four remaining variables were found to be significant, or to approach significance, as correlates or associates of sales success. The best predictor of sales for works intended for the K-12 school market was the work's Dewey Decimal classification. Other important findings included associations between high sales and intense product competition, between high sales and non-series status, between high sales and availability for purchase in 16mm film and between high ...
This dissertation discovered the factors influencing how students value asynchronous Web-based courses through the use of qualitative methods. Data was collected through surveys, observations, interviews, email correspondence, chat room and bulletin board transcripts. Instruments were tested in pilot studies of previous semesters. Factors were identified for two class formats. The asynchronous CD/Internet class format and the synchronous online Web based class format. Also, factors were uncovered for two of the instructional tools used in the course: the WebCT forum and WebCT testing. Factors were grouped accordingly as advantages or disadvantages under major categories. For the asynchronous CD/Internet class format the advantages were Convenience, Flexibility, Learning Enhancement, and Psychology. The disadvantages included Isolation, Learning Environment, and Technology. For the synchronous online Web based class format the advantages were Convenience, Flexibility, Human Interaction, Learning Enhancement and Psychology, whereas the disadvantages included Isolation, Learning Environment and Technology. Concurrently, the study revealed the following factors as advantages of the WebCT Forum: Help Each Other, Interaction, Socialization, Classroom News, and Time Independent. The disadvantages uncovered were Complaints, Technical Problems and Isolation. Finally, advantages specified for the WebCT testing tool were Convenience, Flexibility and Innovations, and its disadvantages were Surroundings Not Conducive to Learning, and Technical Problems. Results indicate that not only classroom preference, learning style and personality type influence how students value a Web based course, but, most importantly, a student's lifestyle (number of personal commitments, how far they live, and life's priorities). The WebCT forum or bulletin board, and the WebCT testing or computerized testing were seen mostly by students, as good tools for encouraging classroom communication and testing because of the convenience and flexibility offered. Still, further research is needed both quantitatively and qualitatively to ascertain the true weight of the factors discovered in this study.
Three groups of Academic librarians in Louisiana were surveyed to determine what factors other than job performance influenced professional progress (Salary increases, promotion and tenure) for them. Staff development activities were also investigated to determine if they played any significant role in influencing professional progress. Three opinion questions were also asked in this investigation about the feasibility of using an index that was developed to assess quantitatively staff development activities.
In calling for the deployment of high-capacity telecommunications infrastructures, the Clinton Administration is relying on market forces to drive demand toward self-sustaining development. There is little doubt that many firms will embrace the new telecommunications services for a variety of reasons including market differentiation, vertical market integration, and other organization-specific factors. However, there is little evidence at the firm level that adopting the use of increased-capacity telecommunications technologies is associated with improvements in firm profitability. This study seeks to identify the presence of impacts on firm income that can be associated with the adoption of T1 telecommunications services.
Duplicating a time series study done by Kuhlthau and associates in 1989, this study examines the applicability of the Information Search Process (ISP) Model in the context of a virtual learning environment. This study confirms that students given an information seeking task in a virtual learning environment do exhibit the stages indicated by the ISP Model. The six-phase ISP Model is shown to be valid for describing the different stages of cognitive, affective, and physical tasks individuals progress through when facing a situation where they must search for information to complete an academic task in a virtual learning environment. The findings in this study further indicate there is no relationship between the amount of computer experience subjects possess and demonstrating the patterns of thoughts, feelings, and actions described by the ISP Model. The study demonstrates the ISP Model to be independent of the original physical library environments where the model was developed. An attempt is made to represent the ISP model in a slightly different manner that provides more of the sense of motion and interaction among the components of thoughts, feelings, and action than is currently provided for in the model. The study suggests that the development of non-self-reporting data collection techniques would be useful in complementing and furthering research to enhance and refine the representation of the ISP Model. Additionally, expanding the research to include the examination of group interaction is called for to enhance the ISP Model and develop further applications that could potentially aid educational delivery in all types of learning environments.
The purpose of this research was to study job satisfaction among public school library media specialists based on the psychological needs of social needs, security needs, esteem needs, autonomy needs, and self actualization needs, according to Maslow's Hierarchy. Subjects were requested to respond to a questionnaire of 30 items pertaining to job satisfaction. Each item required two responses: first, as to the level of importance the item held; and secondly, the satisfaction currently received from that particular item.
This research is a descriptive bibliometric study of the literature of the field of Korean studies. Its goal is to quantitatively describe the literature and serve as a model for such research in other area studies fields. This study analyzed 193 source articles and 7,166 citations in the articles in four representative Korean and Asian studies journals published in North America from 1977 to 1996. The journals included in this study were Korean Studies (KS), the Journal of Korean Studies (JKS), the Journal of Asian Studies (JAS), and the Harvard Journal of Asiatic Studies (HJAS). Subject matters and author characteristics of the source articles were examined, along with various characteristics such as the form, date, language, country of origin, subject, key authors, and key titles of the literature cited in the source articles. Research in Korean studies falls within fourteen broad disciplines, but concentrated in a few disciplines. Americans have been the most active authors in Korean studies, followed closely by authors of Korean ethnicity. Monographic literature was used most. The mean age of publications cited was 20.87 and the median age of publications cited was 12. The Price Index of Korean studies as a whole is 21.9 percent. Sources written in English were most cited (47.1%) and references to Korean language sources amounted to only 34.9% of all sources. In general, authors preferred sources published in their own countries. Sources on history were cited most by other disciplines. No significant core authors were identified. No significant core literature were identified either. This study indicates that Korean studies is still evolving. Some ways of promoting research in less studied disciplines and of facilitating formal communication between Korean scholars in Korea and Koreanists in North America need to be sought in order to promote well-balanced development in the field. This study ...
The primary purpose of this study was to test the following hypothesis: The internal use (use within the technical services unit for decision making and planning) of statistical data will be significantly higher for managers scoring in the Sensing-Thinking (ST) scale of the self-assessment instrument Myers-Briggs Type Indicator. A Technical Services Statistics Survey Form was developed in order to collect statistical data from the technical services managers participating in the study. The Myers-Briggs Type Indicator was utilized to record managers' personal management style. Thirty-two managers participated in the two-part study. The hypothesis of the study was not supported because no significant differences in the predicted direction were found to exist between the use of the technical services statistics and management style groups as measured by the Myers-Briggs Type Indicator. (A Mann-Whitney U Test was used due to the small, uneven sample size.) There were significant differences between Sensing-Thinking (ST) and Intuitive-Feeling (NF) types, but not in the direction predicted by the hypothesis. Possible explanations for this unexpected finding include the very small sample size, the larger percentage of male respondents in the NF type, and the larger percentage of respondents from smaller institutions in the NF type. (Gender and institutional size were not analyzed in this study.) A sharp contrast existed in the number and guality of comments provided by Sensing-Thinking (ST) and Intuitive-Thinking (NT) types, both of whom tended to write lengthy detailed comments elaborating on each statistic. Sensing-Feeling (SF) and Intuitive-Feeling (NF) types provided little or no comment on the Technical Services Statistics Form. The results of this research have implications for examining the technical services statistics collected in technical services units: the frequency of analysis; their importance for planning; the use of these statistics; and the level at which the statistic is used for decision making. Other ...
This exploratory research focused on a problem stated years ago by Vannevar Bush: "The problem is how creative men think, and what can be done to help them think." The study explored the scholarly work process and the use of computer tools to augment thinking. Based on a review of several related literatures, a framework of 7 major categories and 28 subcategories of scholarly thinking was proposed. The literature was used to predict problems scholars have in organizing their information, potential solutions, and specific computer tool features to augment scholarly thinking. Info Select, a personal information manager with most of these features (text and outline processing, sophisticated searching and organizing), was chosen as a potential tool for thinking. The study looked at how six scholars (faculty and doctoral students in social science fields at three universities) organized information using Info Select as a personal documentation system for scholarly work. These multiple case studies involved four in-depth, focused interviews, written evaluations, direct observation, and analysis of computer logs and files collected over a 3- to 6-month period. A content analysis of interviews and journals supported the proposed AfFORD-W taxonomy: Scholarly work activities consisted of Adding, Filing, Finding, Organizing, Reminding, and Displaying information to produce a Written product. Very few activities fell outside this framework, and activities were distributed evenly across all categories. Problems, needs, and likes mentioned by scholars, however, clustered mainly in the filing, finding, and organizing categories. All problems were related to human memory. Both predictions and research findings imply a need for tools that support information storage and retrieval in personal documentation systems, for references and notes, with fast and easy input of source material. A computer tool for thinking should support categorizing and organizing, reorganizing and transporting information. It should provide a simple search engine and support ...
The purpose of this study was to determine the personal reading interests of students in the third, fourth and fifth grades and to determine if advances in technology in the past twenty years have changed their reading interests.
The problem was to define the present status of the Social Research Studies and Information Center libraries in Saudi Arabia and to suggest ways in which they could be improved. The purposes of the study were two-fold: (1) to analyze and evaluate the current status of these libraries and to develop and improve the role and functions of these libraries; and (2) to consider the possibility of cooperation between these libraries.
Is there a relationship between work role and information seeking behavior? Three behaviors were examined: choice of information channel, choice of method for information retrieval, and choice of method for storing retrieved information. The Protestant clergy was selected as a profession with clearly identified work roles, including preacher and administrator. Questionnaires were mailed to 150 randomly selected ministers in Tarrant County, Texas. Sixty-four responded. Additionally, fifteen ministers selected at random were interviewed for additional data. The data collected through the questionnaires were analyzed using nonparametric statistical techniques.
The purpose of this study was to develop and evaluate a measurement model for Internet information retrieval strategy performance evaluation whose theoretical basis is a modification of the classical measurement model embodied in the Cranfield studies and their progeny. Though not the first, the Cranfield studies were the most influential of the early evaluation experiments. The general problem with this model was and continues to be the subjectivity of the concept of relevance. In cyberspace, information scientists are using quantitative measurement models for evaluating information retrieval performance that are based on the Cranfield model. This research modified this model by incorporating enduser relevance judgment rather than using objective relevance judgments, and by adopting a fundamental unit of measure developed for the cyberspace of Internet information retrieval rather than using recall and precision-type measures. The proposed measure, the Content-bearing Click (CBC) Ratio, was developed as a quantitative measure reflecting the performance of an Internet IR strategy. Since the hypertext "click" is common to many Internet IR strategies, it was chosen as the fundamental unit of measure rather than the "document." The CBC Ratio is a ratio of hypertext click counts that can be viewed as a false drop measure that determines the average number of irrelevant content-bearing clicks that an enduser check before retrieving relevant information. After measurement data were collected, they were used to evaluate the reliability of several methods for aggregating relevance judgments. After reliability coefficients were calculated, measurement model was used to compare web catalog and web database performance in an experimental setting. Conclusions were the reached concerning the reliability of the proposed measurement model and its ability to measure Internet IR performance, as well as implications for clinical use of the Internet and for future research in Information Science.
The problem of this study was the lack of knowledge about user satisfaction with the library services which are provided at the library of the Ministry of Foreign Affairs (MFA) in Saudi Arabia. The purposes of the study were twofold: (1) to measure, evaluate, and analyze user satisfaction with the library services provided at the MFA Library for the employees; and (2) to develop a model for evaluation of user satisfaction of library services in government libraries in Saudi Arabia.
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