International Conference on Knowledge Management (ICKM) - 42 Matching Results

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Agile Practices in Data Science and Data Analytics Projects: A Research Agenda

Description: The digital age comes with transformational activities (also referred to as digital transformation) triggered by emerging fields and technologies, such as data science and analytics, cybersecurity, cloud computing, blockchain, cryptocurrency, and nanotechnology; helping organizations stay current and competitive. This paper focuses on agile frameworks that support the delivery of data science/analytics projects to ensure organizations rapidly deliver analytics products and services to their customers.
Date: December 2020
Creator: Atolagbe-Olaoye, Abidemi
Partner: UNT College of Information
open access

Artificial Intelligence and Knowledge Management in South African Automotive Industries

Description: Automotive industries in the developed world have strived to improve performance and productivity by incorporating Knowledge Management (KM) practices in their manufacturing processes. This has been attributed to the use of upgraded technological capabilities in the acquisition, sharing, and retention of organizational knowledge. Literature has unpacked that as much as automotive industries need Information Communication Technologies (ICTs) in their KM strategy, they should also include aspects of Artificial Intelligence (AI) to facilitate and share knowledge (Wisskirchen et al., 2017; Calitz, Poisat & Cullen, 2017; Cronin, Conway & Walsh, 2019). More so, they recognised the limitations of ICTs concerning the management of tacit knowledge, which is intangible and difficult to share, as it plays a crucial role in the KM process. Despite the interest of many authors towards KM in automotive industries, there is a lack of studies aimed at investigating AI as a KM enabler in the South African automotive industry. This is a relevant issue as knowledge in the automotive industries tends to manifest itself tacitly. This realization has spawned a growing interest in incorporating advanced technologies like artificial intelligence into KM practices to overcome knowledge loss and bringing in innovation in automotive industries. It is against this backdrop; the study seeks to investigate AI as a KM enabler in automotive industries of South Africa.
Date: December 2020
Creator: Musonza, Charleen & Muchaonyerwa, Ndakasharwa
Partner: UNT College of Information
open access

Aspectos Que Incutem Em Um Modelo Inovativo De Transformaçáo Agricola Digital No Brasil

Description: The dynamics proposed by the information and communication technologies enter economic sectors and require new behaviors. Digital Agriculture is a way to adapt to the new scenario. However, the modernization movement requires that views on agricultural industries be compensated.
Date: December 2020
Creator: França, Renata; Corrêa, Fábio; de Araújo Nery Ribeiro, Jurema Suely; Ferreira, Eric & Ziviani, Fabrício
Partner: UNT College of Information
open access

Blended Learning During Pandemic Through Knowledge Management an Analytical Study

Description: Blended learning (BL) assimilates the best digital high-tech learning and traditional methods that involve students in network learning transcending physical boundaries. It has been embraced as a possibility so that knowledge can be distributed through time and space. KM-based approaches may be used to collect, coordinate, and transmit intelligence to control processes that can be utilized efficiently to recognize and share the most important details to address customer needs. This study aims to explain how to apply KM techniques in the BL environment to increase educational excellence and quality during pandemic situations. The specific consequences of BL actions are also stated in this paper. The quantitative approach was used in this study by using an electronic questionnaire from the students of the department of ISLM of the University of Dhaka, Bangladesh. Among the 272 students in the undergraduate program, 74 students replied to the online survey questionnaire. The gathered data were analyzed using SPSS version 20. The Findings of the study showed that KM can be used with BL during the COVID-19 pandemic, including integrated tasks, classroom instruction, online and e-learning. Finally, the study also proposed an intuitive model for applying BL through KM.
Date: December 2020
Creator: Hasan, Khandakar Kamrul; Mukherjee, Debarshi; Othman, Roslina & Mostofa, Sk Mamun
Partner: UNT College of Information
open access

Collaborative Governance and Social Innovation as Subsides to Public Governance

Description: It is understood that Social Innovation (SI) is at the service of society, building a positive social value. Collaborative governance favors the government, with characteristics for a better form of applicability of its theories. Therefore, this article aims to identify how collaborative governance and social innovation collaborate for better governance in the public sector.
Date: December 2020
Creator: Aparecida Prim, Márcia; Zschornack, Thiago; Felipe dos Santos, Adriana; Loth, Adriana Falcão; de Sa Freire, Patricia & Artur de Souza, João
Partner: UNT College of Information
open access

The Corporate Education System in a Financial Institution in Southern Brazil: Maturity Diagnosis

Description: Corporate universities make up a strategic umbrella for developing the organizational ecosystem with a high impact on business goals. A mature organization in educational activities necessarily creates lasting and sustainable mechanisms for human and organizational development. Thus, we sought to identify the maturity level of a corporate education system and the necessary actions for its evolution based on the Kraemer model (2018).
Date: December 2020
Creator: Neves, Marta Silva; de Sa Freire, Patricia & Silva, Talita Caetano
Partner: UNT College of Information
open access

Corporate Governance in Public and Private Institutions - Differences and Similarities

Description: Emerged in the early 1990’s, governance is a construct which enables to broaden the management focus to a more comprehensive view, assessing efficiency capacity from different perspectives, such as social and political. Among its applications, Corporate Governance is the most known. In the private sector, governance has become a mandatory practice for companies aiming at increasing their market value or maintaining it high, due to the credibility earned by companies with good governance practices. In the public sector governance is a major challenge, once it concerns itself with generating value for society, in addition to the need for transparency and credibility in the management of public affairs. In this context, the objective of this article is to identify the differences and similarities between Corporate Governance in Private Companies and Public Administration.
Date: December 2020
Creator: Loth, Adriana Falcão; Zschornack, Thiago; Espíndola, Ariane & de Sa Freire, Patricia
Partner: UNT College of Information
open access

COVID-19 and the Risk Management in the Basic Sanitation: Action for Mitigation of the Decurrent Impacts of the Pandemic

Description: The pandemic of the COVID-19 (coronavirus) has presented us a new world-wide reality. In a short time, huge changes had been necessary. In the sanitation it has not been different. For handle with essential services, in the majority through public concessions, the rendering of services has been strongly influenced for the chaotic economic situation, the necessity of cares with the health of the employees and for governmental decisions that restrict some activities. Thus, risk management becomes an increasingly urgent need, as the impacts of wrong decisions can lead to huge losses. Starting from the hypothesis that the better risk management within organizations, the better the decision-making process will be, this article aims to present the importance of risk management for mitigation and contingency in the face of the impacts caused by the pandemic of COVID-19.
Date: December 2020
Creator: Zschornack, Thiago; Loth, Adriana Falcão; Pretto, Luana Siewert & de Sa Freire, Patricia
Partner: UNT College of Information
open access

COVID19: Mask Misinformation and Social Noise

Description: Disinformation and misinformation are pervasive in unregulated social-media environments, which are used habitually for obtaining news. Fenn et al in 2019 stated that “Given that people tend to share interesting information to maintain social relationships or to manage their impressions, information that receives more likes may subsequently be shared more often” (Fenn, Ramsay, Kantner, Pezdek, & Abed, 2019, p.133) Recent studies also revealed that misinformation from politicians and celebrities has increased in recent years which lead to more engagement on Twitter (Brennen, et al. 2020 ). There has been a lot of misinformation pertaining to COVID-19 masks on Twitter. Due to the misinformation, many people might not believe in the effectiveness of masks. Even though studies have shown the effectiveness of wearing masks in different countries (Lyu and Wehby, 2020). Not wearing masks affects people's health and indirectly increases the spread of COVID-19. Studies of social noise and misinformation cases on social media are needed, specifically focusing on how social noise influences and contributes to the spread of misleading and possibly harmful messages.
Date: December 2020
Creator: Alsaid, Manar; Madali, Nayana Pampapura; Zimmerman, Tara & Hawamdeh, Suliman M.
Partner: UNT College of Information
open access

Crisis and Culture

Description: The research seeks to know if the COVID-19 pandemic has created culture change by measuring the criteria of work outputs and actions of organization members. As a part of this research, a survey was developed to identify how and to what extent workplace culture has been impacted. 111 professional services staff from a North Texas business were surveyed. We identified three factors for criteria of work outputs and behavior that indicates the current level of change of the culture. The three factors are identified as, Expectations (α= 0.786), Accuracy (α= 0.603), and Timeliness (α= 0.552). Factor analysis and descriptive statistics are used to analyze the result from the survey.
Date: December 2020
Creator: Beaver, Zachery R.
Partner: UNT College of Information
open access

Development of Micro and Pilot Projects, Evaluation of Technologies, and Developing Data/Information Infrastructure

Description: Successful organizations are continuously looking for better ways to improve efficiency. Knowledge management (KM) in institutions is essentially based on an understanding of knowledge creation and knowledge transfer. At Tarrant County College, we are currently developing a District-wide knowledge management (KM) program. This KM process is implemented via micro pilot projects and processes; and an analysis of current technology, structure, and culture. We carefully try to anticipate challenges we will encounter as the project is executed (geographical distance during a pandemic, cultural barriers, dealing with tacit knowledge…). Next, we carefully begin to create a road map for the KM process including: Establishing objectives, preparing culture change, creating a high-level process, identifying KM/communication/knowledge dissemination gaps, selecting appropriate technology, and deciphering the current status of KM throughout the District. Then, we attempt to implement our KM process via micro pilot projects. We will soon develop methods for evaluating our KM workflow. Our initial results suggest Laserfiche might be able to host 70% of or data and information, however other tools such as ITSM, Microsoft TEAMS, Team Dynamics… will also be needed to host data and information.
Date: December 2020
Creator: Helge, Kris & Alemneh, Daniel Gelaw
Partner: UNT College of Information
open access

Exploring Knowledge Creation from Project Management Processes using an Analytics Approach: A First Look

Description: Organizations struggle to harness tacit knowledge – the knowledge that resides in the heads of knowledge workers, whereas there are always opportunities to capture knowledge during project management activities. Using a literature review, this paper analyzes how knowledge can be captured during different project management phases. It attempts to bridge frequently ignored areas of project management, knowledge management, and analytics.
Date: December 2020
Creator: Atolagbe-Olaoye, Abidemi
Partner: UNT College of Information

Factors Affecting Late Medication Administration in the Hospital Setting

Description: This pilot study extends nursing’s historical efforts to prevent medication errors by using a database research approach to better understand why medication errors persist in acute care settings. The pilot study was conducted 3 units and float pool nurses. Data were analyzed using descriptive statistics and multilevel regression modeling.
Date: December 2020
Creator: Estes, Carey & McCoy, Thomas
Partner: UNT College of Information

Global Sentiment Towards COVID-19 on Twitter

Description: Twitter is one of the major social media platforms highlighting public opinion. With over 330 million users across the globe, Twitter provides insights into global sentiments on many topics. One can estimate global sentiments towards certain events relating to COVID-19 by analyzing the most common phrases and their related sentiment scores from Twitter API data. This project has compiled the most used trigrams in tweets relating to COVID-19 to calculate sentiment scores for the period from March 22 to August 7, 2020. Another goal of the project is to optimize data collection from Twitter API. Twitter limits access to tweet contents to 900 requests per 15 minutes for unpaid API users. For student data scientists, paying for increased API usage is financially infeasible. So, to deal with the rate limit, the project has written functions using the Tweepy python library to collect Twitter API data. The Pandas library has also been used to sample 139000 tweets from over 300 million. The IEEE Dataset provided sentiment scores for the full population. So, to check the integrity of my sample, I performed a Pearson correlation test between the full dataset and sample data, and got 0.84, showing the sample is representative of the population.
Date: December 2020
Creator: Auroni, Neil
Partner: UNT College of Information
open access

Human Knowledge Problems, Knowledge Activities, and the Activities’ Effects

Description: Knowledge is the central component of knowledge management (KM); it comes into existence, is managed, and has effects through the activities performed upon it and the results of those activities. Much of the foundational KM literature identifies and classifies these activities (Baskerville, Dulipovici, 2006; Becerra-Fernandez, 2005; Evans, Ali, 2013; Evans, Dalkir, Bidian, 2014; Girard, Girard, 2015; Pee, Kankanhalli, 2009; Mohajan, 2016; Sajeva, 2010). We propose an extension of these activity classifications.
Date: December 2020
Creator: Edgar, William B. & Albright, Kendra S.
Partner: UNT College of Information
open access

The Impact of Cognitive Styles on Different Stages of Knowledge Management Cycle

Description: While explicit knowledge can be to some extent separated from human brain and stored in organizational memory, tacit knowledge cannot be detached from the individuals who possess it, therefore its management cannot rely primarily on technologies. This calls for knowledge-worker centered approach. Individuals with different cognitive styles process information differently and use a variety of reasoning patterns for decision making and building their personal knowledge bases. The paper overviews the potential applications of the construct of cognitive style to managerial practice in knowledge intensive organizations. It also presents a model that can help visualize the relationships between different cognitive styles and knowledge management processes. The model also demonstrates how such cognitive dimensions manifest themselves at different stages of KM cycle.
Date: December 2020
Creator: Pluzhenskaya, Marina
Partner: UNT College of Information
open access

The Impact of Cyber Addiction on Information Overload and Workplace Performance

Description: Cyber addiction refers to the excessive use of internet and cyber application leading to adverse outcomes such as stress, distractions, reduced motivation levels, and challenges in task orientation. Uncontrolled consumption of the internet leads to information overload that impact productivity and workplace performance (Griffiths, 2010). In such cases, the ubiquitous availability of information can lead to IT-related stress where users derive a reduced sense of satisfaction (Diomidous et al. 2016). People who frequently access the internet can experience various issues, which encompass anxiety, depression, and self-image challenges. Physically, affected individuals experience disrupted sleep patterns, irritability and high levels of fatigue. Social networking sites increase the risk of addiction and online dependency, aspects associated with low levels of productivity (Hoq, 2014). As illustrated in fig 1, the paper hypothesizes that there is a direct relationship between information overload and workplace performance and job satisfaction. The assumption is that cyber addiction worsens the problem of information overload, which in return, impacts information behavior and use and workplace/job performance (Riaz & Qureshi, 2019). The study addresses the following research questions: What is the impact of cyber addiction on workplace performance? What are the relationships between cyber addiction, information workload and information behavior and use? The findings indicate cyber addiction adversely affects job performance and significantly correlates with the concept of information overload and information behavior and use. Prominent issues among a majority of users include poor prioritization and planning, as employees often opt for non-essential functions at the expense of critical ones.
Date: December 2020
Creator: Alboulayan, Moneerah & Hawamdeh, Suliman M.
Partner: UNT College of Information
open access

The Impact of Social Isolation Arising from COVID-19 Pandemic on the Use of Customer Service Channels

Description: The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also needed to adapt, creating conditions for digital service for 100% of customer demands. However, the simple availability does not mean immediate adhesion by the population, as customers have their preferences. This article intends to demonstrate how the migration of face-to-face service to other channels in Basic Sanitation behaved in Joinville and what the consumer preferred during the quarantine.
Date: December 2020
Creator: Siewert Pretto, Luana; Loth, Adriana Falcão; de Almeida Pires, Marcos Henrique & de Sa Freire, Patricia
Partner: UNT College of Information
open access

The Influence of Information Technology Support on Knowledge Management Process of Nurses in Patient Care

Description: The current study investigated the influence of information technology support on knowledge management process of nurses in patient care. Recent concerns about the issue of nursing care delivery have accentuated the need for more improved health services. The importance of knowledge management in improving performance has been strongly highlighted in existing literature. Paucity of studies exist in information technology-based knowledge management of nurses in Nigeria. A quantitative approach comprising of a descriptive survey design was used. Proportionate stratified sampling was used to select registered nurses from the teaching hospitals under study. Only registered nurses on duty were included in the study and sample size consisted of 320 registered nurses. SPSS version 22 and AMOS was used analyze the collected data. The structural models were developed to test the hypothesized relationships. The researchers adhered to the principles of trustworthiness and ethical principles. The results affirmed that information technology support influences knowledge management process in nursing care roles. Based on the findings, information technology is required to promote knowledge management process coupled with appropriate coordination to develop a knowledge-friendly environment for nurses. In view of the emergence of the knowledge-based society and increased demands for quality healthcare by patients, the usage of functional and up-to-date technological infrastructure is necessary to achieve improved nursing care within healthcare organizations. This study demonstrates that information technology support is a crucial factor affecting nursing outcomes. Effective and efficient knowledge management strategies that can improve productivity of healthcare organizations should be adopted for enhancing knowledge management processes of nurses. Increased awareness of the importance of information technology support in nursing care delivery and invest in functional technological infrastructure in order to facilitate and improve knowledge management process in nursing practice.
Date: December 2020
Creator: Ajanaku, Olateju Jumoke
Partner: UNT College of Information
open access

Information Representation and Knowledge Organization in Cultural Heritage Organizations in Arab Gulf Counties: A case study of Alqabas Archive

Description: The goal of this study is to explore how information is currently organized in digital cultural heritage collections in Arabian Gulf countries. it focused on Alqabas – a Kuwaiti institution with a strong reputation of early adopter of digital archiving and developer of major digital collections in Arab Gulf counties, accumulated experience in knowledge management. The mixed-methods study combined semi-structured interview of the Alqabas archive manager and in-depth content analysis of a sample of metadata records that represent items in Alqabas digital collections for accuracy, completeness, consistency, use of knowledge organization systems. The study reveals high metadata quality overall but lack of consistency for many metadata fields, explained in part by the absence of metadata creation guidelines and professional training for metadata creators. This indicates potential barriers to metadata interoperability in an aggregated environment for future projects similar to DPLA or Europeana.
Date: December 2020
Creator: Aljalahmah, Saleh & Zavalina, Oksana
Partner: UNT College of Information
open access

Innovation Indicators for Companies: A Systematic Review

Description: This paper aims to compile organizational innovation management indicators of papers that included some empirical step in the research and were published in the last 5 years (2015-2019). Based on PRISMA protocol, a systematic review was conducted and 356 indicators were extracted. They were categorized in 11 dimensions, following Dziallas & Blind (2019) previous literature research. The results make it possible to update the studies of innovation indicators at the organizational-level, filling an existing time gap in the research field. As for future research, we recommend the unification of similar indicators, the establishment of objective criteria for indicators categorization, and the development of an innovation indicator framework containing relevant indicators based on scholars’ and practitioners’ opinions, their description and measurement/evaluation methods.
Date: December 2020
Creator: Bernard, André Peressoni & Aparecida Dandolini, Gertrudes
Partner: UNT College of Information
open access

Innovation Process Based on Customer Development in a Large Mature Company

Description: The Customer Development process, widely used by startups, is designed with the aim that, at the end of a process of development of an innovation, the customer can see the maximum value in the product. But there are few studies on the application of this methodology in mature companies. The aim of this study was to assess whether it is indeed possible to apply the Customer Development process in a mature firm. This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process. This paper is a case study and applied research, so it is not possible to make generalizations. In addition, this article considered interviews with only two individuals from the company, which may have limited results.
Date: December 2020
Creator: Reis, Kleiton & Baldessar, Maria Jose
Partner: UNT College of Information
open access

Innovation Process Based on Customer Development in a Large Mature Company

Description: This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process.
Date: December 2020
Creator: Reis, Kleiton Luiz Nascimento & Baldessar, Maria José
Partner: UNT College of Information
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