Investigating the hypothesized factor structure of the Noel-Levitz Student Satisfaction Inventory: A study of the student satisfaction construct.

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College student satisfaction is a concept that has become more prevalent in higher education research journals. Little attention has been given to the psychometric properties of previous instrumentation, and few studies have investigated the structure of current satisfaction instrumentation. This dissertation: (a) investigated the tenability of the theoretical dimensional structure of the Noel-Levitz Student Satisfaction Inventory™ (SSI), (b) investigated an alternative factor structure using explanatory factor analyses (EFA), and (c) used multiple-group CFA procedures to determine whether an alternative SSI factor structure would be invariant for three demographic variables: gender (men/women), race/ethnicity (Caucasian/Other), and undergraduate classification level (lower level/upper level). ... continued below

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Odom, Leslie R. December 2008.

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  • Odom, Leslie R.

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College student satisfaction is a concept that has become more prevalent in higher education research journals. Little attention has been given to the psychometric properties of previous instrumentation, and few studies have investigated the structure of current satisfaction instrumentation. This dissertation: (a) investigated the tenability of the theoretical dimensional structure of the Noel-Levitz Student Satisfaction Inventory™ (SSI), (b) investigated an alternative factor structure using explanatory factor analyses (EFA), and (c) used multiple-group CFA procedures to determine whether an alternative SSI factor structure would be invariant for three demographic variables: gender (men/women), race/ethnicity (Caucasian/Other), and undergraduate classification level (lower level/upper level). For this study, there was little evidence for the multidimensional structure of the SSI. A single factor, termed General Satisfaction with College, was the lone unidimensional construct that emerged from the iterative CFA and EFA procedures. A revised 20-item model was developed, and a series of multigroup CFAs were used to detect measurement invariance for three variables: student gender, race/ethnicity, and class level. No measurement invariance was noted for the revised 20-item model. Results for the invariance tests indicated equivalence across the comparison groups for (a) the number of factors, (b) the pattern of indicator-factor loadings, (c) the factor loadings, and (d) the item error variances. Because little attention has been given to the psychometric properties of the satisfaction instrumentation, it is recommended that further research continue on the SSI and any additional instrumentation developed to measure student satisfaction. It is possible that invariance issues may explain a portion of the inconsistent findings noted in the review of literature. Although measurement analyses are a time-consuming process, they are essential for understanding the psychometrics characterized by a set of scores obtained from a survey, or any other form of assessment instrument.

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  • December 2008

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  • Sept. 9, 2009, 2:31 p.m.

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  • Oct. 7, 2009, 12:05 p.m.

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Odom, Leslie R. Investigating the hypothesized factor structure of the Noel-Levitz Student Satisfaction Inventory: A study of the student satisfaction construct., dissertation, December 2008; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc9746/: accessed November 22, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .