X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources

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Description

This article describes how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently.

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19 p.

Creation Information

Venner, Mary Ann & Keshmiripour, Setareh June 8, 2016.

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This article is part of the collection entitled: UNT Scholarly Works and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 77 times , with 6 in the last month . More information about this article can be viewed below.

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Description

This article describes how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently.

Physical Description

19 p.

Notes

This is an accepted manuscript of an article published online on 08/06/2016 by Taylor & Francis in the Journal of Access Services, and is available at: http://www.tandfonline.com/doi/full/10.1080/15367967.2016.1161520.

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  • Journal of Access Services, 2016. Taylor & Francis: Oxford, UK.

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Publication Information

  • Publication Title: Journal of Access Services
  • Volume: 13
  • Issue: 2
  • Pages: 101-111
  • Peer Reviewed: Yes

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UNT Scholarly Works

Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.

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  • June 8, 2016

Added to The UNT Digital Library

  • Feb. 27, 2017, 9:29 p.m.

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Citations, Rights, Re-Use

Venner, Mary Ann & Keshmiripour, Setareh. X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources, article, June 8, 2016; Oxford, UK. (digital.library.unt.edu/ark:/67531/metadc957468/: accessed December 11, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .