IT Offshoring Success: A Social Exchange Perspective

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Spending by U.S. companies in offshore IT services continues at unprecedented levels despite a high failure rate. This study fills a gap in the existing literature by examining the client-vendor offshoring relationship through the theoretical lens of social exchange theory at the organizational level of analysis from the client's perspective. Social exchange theory focuses on the exchange of activities between two parties, whether they are individuals or companies and was used as a basis for examining the client and vendor relationship. Variables were identified by a review of the literature primarily from IT outsourcing and offshoring but also from general ... continued below

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St. John, Jeremy August 2008.

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This dissertation is part of the collection entitled: UNT Theses and Dissertations and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 615 times . More information about this dissertation can be viewed below.

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  • St. John, Jeremy

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Description

Spending by U.S. companies in offshore IT services continues at unprecedented levels despite a high failure rate. This study fills a gap in the existing literature by examining the client-vendor offshoring relationship through the theoretical lens of social exchange theory at the organizational level of analysis from the client's perspective. Social exchange theory focuses on the exchange of activities between two parties, whether they are individuals or companies and was used as a basis for examining the client and vendor relationship. Variables were identified by a review of the literature primarily from IT outsourcing and offshoring but also from general IT, marketing, sociology and organizational science literature. Data was collected using a field survey of Fortune 500 CIOs representing a population of organizations at the forefront of the offshoring phenomenon. The survey instrument was developed based on the adaptation of previously validated scales. Hypotheses regarding the correlations between social variables such as trust, communication, dependence, power, shared values and offshoring success were tested using Spearman's rho correlation. Seven of the hypotheses were supported, four hypotheses were not supported and one hypothesis was deemed not testable due to lack of information.

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UNT Theses and Dissertations

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  • August 2008

Added to The UNT Digital Library

  • May 11, 2009, 8:08 p.m.

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  • Dec. 3, 2013, 1:31 p.m.

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St. John, Jeremy. IT Offshoring Success: A Social Exchange Perspective, dissertation, August 2008; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc9026/: accessed July 20, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .