Using performance parameters, metrified performance objectives, and quality management assessments to improve the effectiveness of research organizations

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This paper begins by raising the issue of whether the theoretical model of customer-suppliers-products-services usefully describes the activities of laboratory life, using a case study from Fermilab. After describing scientific activities as work, not volunteerism, I present a model that has four performance parameters that can be used to evaluate DOE-funded research laboratories: (1) Do they have a well-defined management system? (2) Are they doing good science? (3) Are they managing their resources effectively? (4) Are they responsive to their customers? From these four parameters I describe how to metrify performance objectives, then use them to evaluate research organizations. I ... continued below

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15 p.

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Bodnarczuk, M. April 1, 1995.

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Description

This paper begins by raising the issue of whether the theoretical model of customer-suppliers-products-services usefully describes the activities of laboratory life, using a case study from Fermilab. After describing scientific activities as work, not volunteerism, I present a model that has four performance parameters that can be used to evaluate DOE-funded research laboratories: (1) Do they have a well-defined management system? (2) Are they doing good science? (3) Are they managing their resources effectively? (4) Are they responsive to their customers? From these four parameters I describe how to metrify performance objectives, then use them to evaluate research organizations. I describe these performance objectives within the context of views I have published elsewhere, and according to Stephen R. Covey`s metaphor of production/production capability (P/PC) balance in his book The 7 Habits of Highly Effective People.

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15 p.

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OSTI as DE95004087

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  • 22. annual National Energy and Environmental Division education and training symposium, Charlotte, NC (United States), 17-20 Sep 1995

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  • Other: DE95004087
  • Report No.: NREL/TP--400-7830
  • Report No.: CONF-9509131--1
  • Grant Number: AC36-83CH10093
  • Office of Scientific & Technical Information Report Number: 76213
  • Archival Resource Key: ark:/67531/metadc720744

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  • April 1, 1995

Added to The UNT Digital Library

  • Sept. 29, 2015, 5:31 a.m.

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  • March 31, 2016, 5:52 p.m.

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Bodnarczuk, M. Using performance parameters, metrified performance objectives, and quality management assessments to improve the effectiveness of research organizations, article, April 1, 1995; Golden, Colorado. (digital.library.unt.edu/ark:/67531/metadc720744/: accessed August 16, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.