Design for Social Presence and Exploring Its Mediating Effect in Mobile Data Communication Services

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The mobility, flexibility, convenience, and ubiquity of mobile data services (MDS) have contributed to their enormous growth and popularity with users. MDS allow users to communicate through mobile texting (mTexting), mobile Instant Messaging (mIM), multimedia messaging services (MMS), and email. A unique feature of MDS that enhances its popularity among its users is the awareness capability, which is revolutionizing the way MDS is being used to communicate today. It allows potential communication partners to socialize through these technologies. This dissertation explored the relationship between user experience, perceived richness, perceived social presence and satisfaction with MDS. A research model for examining ... continued below

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Ogara, Solomon Omondi May 2011.

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  • Ogara, Solomon Omondi

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Description

The mobility, flexibility, convenience, and ubiquity of mobile data services (MDS) have contributed to their enormous growth and popularity with users. MDS allow users to communicate through mobile texting (mTexting), mobile Instant Messaging (mIM), multimedia messaging services (MMS), and email. A unique feature of MDS that enhances its popularity among its users is the awareness capability, which is revolutionizing the way MDS is being used to communicate today. It allows potential communication partners to socialize through these technologies. This dissertation explored the relationship between user experience, perceived richness, perceived social presence and satisfaction with MDS. A research model for examining the antecedent conditions that influence social presence, richness, social interaction and satisfaction with MDS was developed. Partial least square analysis showed that user experience influenced both social presence and richness. Also supported was the relationship between richness, social presence and satisfaction with MDS. Social presence mediated the relationship between user experience and richness. However, only one dimension of interactivity influenced social presence.

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  • May 2011

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  • Jan. 9, 2012, 9:53 p.m.

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  • May 6, 2014, 4:06 p.m.

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Ogara, Solomon Omondi. Design for Social Presence and Exploring Its Mediating Effect in Mobile Data Communication Services, dissertation, May 2011; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc68026/: accessed September 26, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .