Reengineering business processes in government: A framework for performance improvement interventions

PDF Version Also Available for Download.

Description

The world is changing quickly, and government agencies have difficulty adapting. One reason is that they are based on a bureaucratic model derived from the industrial mass production era. While this model provides organizational benefits, such as stability and clear lines of authority, it also minimizes flexibility and diversity in service delivery. While the private sector has moved away from this model, the public sector remains wedded to a top-down, standardized service delivery system. Dissatisfaction with the traditional model of government is rampant. Constituencies are demanding that government agencies consume less and provide more. There is tremendous pressure on government ... continued below

Physical Description

13 p.

Creation Information

Montgomery, J.C.; Levine, L.O. & Carson, M.L. February 1, 1995.

Context

This article is part of the collection entitled: Office of Scientific & Technical Information Technical Reports and was provided by UNT Libraries Government Documents Department to Digital Library, a digital repository hosted by the UNT Libraries. More information about this article can be viewed below.

Who

People and organizations associated with either the creation of this article or its content.

Sponsor

Publisher

  • Pacific Northwest Laboratory
    Publisher Info: Pacific Northwest Lab., Richland, WA (United States)
    Place of Publication: Richland, Washington

Provided By

UNT Libraries Government Documents Department

Serving as both a federal and a state depository library, the UNT Libraries Government Documents Department maintains millions of items in a variety of formats. The department is a member of the FDLP Content Partnerships Program and an Affiliated Archive of the National Archives.

Contact Us

What

Descriptive information to help identify this article. Follow the links below to find similar items on the Digital Library.

Description

The world is changing quickly, and government agencies have difficulty adapting. One reason is that they are based on a bureaucratic model derived from the industrial mass production era. While this model provides organizational benefits, such as stability and clear lines of authority, it also minimizes flexibility and diversity in service delivery. While the private sector has moved away from this model, the public sector remains wedded to a top-down, standardized service delivery system. Dissatisfaction with the traditional model of government is rampant. Constituencies are demanding that government agencies consume less and provide more. There is tremendous pressure on government at all levels in the United States to improve the efficiency and effectiveness of government services and programs. Improving government agency performance is far more complex than simply reinventing or reengineering the agency for these efforts are likely to fail in procedural and copying agencies. The framework and decision process described in this paper should be used to prevent the high failure rates associated with blanket approaches to reengineering and reinventing. The best opportunities for change at the federal level are probably with agencies that have been mandated a change in mission. These agencies will tend to have a clearer sense of the need for change and have a greater sense of urgency regarding adopting a new way of conducting business. Also, for a higher rate of success, internal or external consultants may be utilized to avoid simplistic or faddish solutions when the real problems may be due to complex organizational behavior.

Physical Description

13 p.

Notes

OSTI as DE95008924

Source

  • 3. international symposium on productivity and quality improvement conference, Vienna, VA (United States), 27 Feb - 1 Mar 1995

Language

Item Type

Identifier

Unique identifying numbers for this article in the Digital Library or other systems.

  • Other: DE95008924
  • Report No.: PNL-SA--25328
  • Report No.: CONF-950282--1
  • Grant Number: AC06-76RL01830
  • Office of Scientific & Technical Information Report Number: 35398
  • Archival Resource Key: ark:/67531/metadc678989

Collections

This article is part of the following collection of related materials.

Office of Scientific & Technical Information Technical Reports

Reports, articles and other documents harvested from the Office of Scientific and Technical Information.

Office of Scientific and Technical Information (OSTI) is the Department of Energy (DOE) office that collects, preserves, and disseminates DOE-sponsored research and development (R&D) results that are the outcomes of R&D projects or other funded activities at DOE labs and facilities nationwide and grantees at universities and other institutions.

What responsibilities do I have when using this article?

When

Dates and time periods associated with this article.

Creation Date

  • February 1, 1995

Added to The UNT Digital Library

  • July 25, 2015, 2:20 a.m.

Description Last Updated

  • April 7, 2016, 3:04 p.m.

Usage Statistics

When was this article last used?

Yesterday: 1
Past 30 days: 1
Total Uses: 8

Interact With This Article

Here are some suggestions for what to do next.

Start Reading

PDF Version Also Available for Download.

International Image Interoperability Framework

IIF Logo

We support the IIIF Presentation API

Montgomery, J.C.; Levine, L.O. & Carson, M.L. Reengineering business processes in government: A framework for performance improvement interventions, article, February 1, 1995; Richland, Washington. (digital.library.unt.edu/ark:/67531/metadc678989/: accessed September 25, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.