Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey

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Description

The Energy Efficiency and Renewable Energy Network (EREN) Customer Satisfaction Survey was developed and executed in support of EREN`s continuous quality improvement (CQI) plan. The study was designed to provide information about the demographic make up of EREN users, the value or benefits they derive from EREN, the kinds and quality of services they want, their levels of satisfaction with existing services, their preferences in both the sources of service and the means of delivery, and to provide benchmark data for the establishment of continuous quality improvement measures. The survey was performed by soliciting voluntary participation from members of the ... continued below

Physical Description

215 p.

Creation Information

Anderson, A. V. & Henderson, D. P. April 22, 1996.

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This report is part of the collection entitled: Office of Scientific & Technical Information Technical Reports and was provided by UNT Libraries Government Documents Department to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 300 times , with 15 in the last month . More information about this report can be viewed below.

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Authors

  • Anderson, A. V. Information International Associates, Inc., Oak Ridge, TN (United States)
  • Henderson, D. P. Dept. of Energy, Oak Ridge, TN (United States). Office of Scientific and Technical Information

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Description

The Energy Efficiency and Renewable Energy Network (EREN) Customer Satisfaction Survey was developed and executed in support of EREN`s continuous quality improvement (CQI) plan. The study was designed to provide information about the demographic make up of EREN users, the value or benefits they derive from EREN, the kinds and quality of services they want, their levels of satisfaction with existing services, their preferences in both the sources of service and the means of delivery, and to provide benchmark data for the establishment of continuous quality improvement measures. The survey was performed by soliciting voluntary participation from members of the EREN Users Group. It was executed in two phases; the first being conducted by phone using a randomly selected group; and the second being conducted electronically and which was open to all of the remaining members of the Users Group. The survey results are described.

Physical Description

215 p.

Notes

OSTI as DE96010100

Source

  • Other Information: PBD: 22 Apr 1996

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Identifier

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  • Other: DE96010100
  • Report No.: DOE/OR/22107--T1
  • Grant Number: AC05-94OR22107
  • DOI: 10.2172/224279 | External Link
  • Office of Scientific & Technical Information Report Number: 224279
  • Archival Resource Key: ark:/67531/metadc672693

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Office of Scientific & Technical Information Technical Reports

Reports, articles and other documents harvested from the Office of Scientific and Technical Information.

Office of Scientific and Technical Information (OSTI) is the Department of Energy (DOE) office that collects, preserves, and disseminates DOE-sponsored research and development (R&D) results that are the outcomes of R&D projects or other funded activities at DOE labs and facilities nationwide and grantees at universities and other institutions.

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Creation Date

  • April 22, 1996

Added to The UNT Digital Library

  • June 29, 2015, 9:42 p.m.

Description Last Updated

  • Nov. 20, 2015, 1:21 p.m.

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Anderson, A. V. & Henderson, D. P. Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey, report, April 22, 1996; Houston, Texas. (digital.library.unt.edu/ark:/67531/metadc672693/: accessed November 19, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.