Cautionary aphorisms for customer-oriented system development

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Description

Of the three substantive two-word clusters in the title of this note the least important is system development. Although people who attend conferences like this may be interested in system development, few other people are. Customers, in particular, are much more interested in system use, system availability, and system effectiveness, than in system development. Because it is the customers who keep one in business, it therefore behooves one to develop some techniques to keep use, availability, and effectiveness in mind--in other words, to develop a customer orientation. This note illustrates one such technique: the distillation of applicable wisdom concerning people, ... continued below

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7 p.

Creation Information

Stevens, D.F. October 1, 1994.

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This article is part of the collection entitled: Office of Scientific & Technical Information Technical Reports and was provided by UNT Libraries Government Documents Department to Digital Library, a digital repository hosted by the UNT Libraries. More information about this article can be viewed below.

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  • Stevens, D.F. Lawrence Berkeley Lab., CA (United States). Information and Computing Sciences Div.

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Description

Of the three substantive two-word clusters in the title of this note the least important is system development. Although people who attend conferences like this may be interested in system development, few other people are. Customers, in particular, are much more interested in system use, system availability, and system effectiveness, than in system development. Because it is the customers who keep one in business, it therefore behooves one to develop some techniques to keep use, availability, and effectiveness in mind--in other words, to develop a customer orientation. This note illustrates one such technique: the distillation of applicable wisdom concerning people, systems, and the relationships between them into statements made memorable by their wit, brevity, and pungency. In this session the author hopes to start one on the way to one`s own collection of useful thoughts. It should be noted that the preparation of such a collection serves as a working demonstration of the value of re-use as a productivity principle: few of these statements are original with him, and many had origins in other applications. He considers in turn methodology and procedure, design, schedules, measurement, documentation, and quality.

Physical Description

7 p.

Notes

OSTI as DE95006575

Source

  • 1995 ACR conference on improving productivity in system development, Phoenix, AZ (United States), 6-10 Feb 1995

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  • Other: DE95006575
  • Report No.: LBL--36247
  • Report No.: CONF-9502113--1
  • Grant Number: AC03-76SF00098
  • Office of Scientific & Technical Information Report Number: 106561
  • Archival Resource Key: ark:/67531/metadc628292

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Creation Date

  • October 1, 1994

Added to The UNT Digital Library

  • June 16, 2015, 7:43 a.m.

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  • April 5, 2016, 11:30 a.m.

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Stevens, D.F. Cautionary aphorisms for customer-oriented system development, article, October 1, 1994; California. (digital.library.unt.edu/ark:/67531/metadc628292/: accessed September 19, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.