Exploring job related stress and job satisfaction in a modern law enforcement communications division.

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One of the most neglected areas of criminological and social science research is the police communications or dispatch center. While research projects dealing with stress and job satisfaction are found in abundance for other occupations, studies specific to the police dispatcher are uncommon. The role of the dispatcher has changed significantly in the last few decades. Improvements in technology and changes in public expectations of emergency services have forever altered the communications professional. Dispatchers work in an environment reliant on information. There is tremendous pressure to process the information coming into a communications center quickly and correctly. A mistake could ... continued below

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Burgess, Lavona May 2005.

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  • Burgess, Lavona

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One of the most neglected areas of criminological and social science research is the police communications or dispatch center. While research projects dealing with stress and job satisfaction are found in abundance for other occupations, studies specific to the police dispatcher are uncommon. The role of the dispatcher has changed significantly in the last few decades. Improvements in technology and changes in public expectations of emergency services have forever altered the communications professional. Dispatchers work in an environment reliant on information. There is tremendous pressure to process the information coming into a communications center quickly and correctly. A mistake could prove fatal. Work pressures, burnout, high employee turnover, low pay, and a lack of respect from police coworkers can easily result in negative emotional and psychological consequences for the dispatcher. An effective manager could reduce the feelings of stress and low job satisfaction this environment can facilitate. The current study utilizes survey data from a sample of police dispatchers and their managers in the Dallas/Fort Worth, Texas area. The purpose of the survey is to identify the level of stress and job satisfaction reported by the dispatchers and their managers. The effects of differing types of stress will be investigated. Other relationships such as length of service, education, gender, ethnicity, and agency size will also be addressed.

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  • May 2005

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  • May 14, 2008, 8:54 p.m.

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  • Jan. 14, 2014, 2:10 p.m.

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Burgess, Lavona. Exploring job related stress and job satisfaction in a modern law enforcement communications division., thesis, May 2005; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc5564/: accessed October 22, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .