Technical Communication and the Needs of Small 501(c)(3) Organizations Page: I
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Walton, Rebecca, Technical Communication and the Needs of Small 501(c)(3)
Organizations. Master of Arts (English -Technical Writing), May 2006, 87 pp., 5 tables, 2
figures, references, 36 titles.
This exploratory study examines documentation practices and processes in ten
small non-profit organizations. The objectives of this study were to answer the following
two research questions: (1) What organizational needs do small non-profit organizations
have that are relevant to technical communication? and (2) How are small 501(c)(3)
organizations attempting to meet these needs? Which of these attempted solutions are
ineffective?
Semi-structured interviews were conducted with two people from each
organization: the executive director and a volunteer. Interviews were transcribed and
analyzed, and grounded theory was used to identify coding categories related to
documentation development. Primary findings suggest that interviewees are aware that
they need documentation, yet they often postpone developing such documentation until
problems develop. The study findings also suggest that interviewees across different
nonprofit organizations value documentation for similar reasons. Strategies are provided
for technical communicators interested in working with nonprofit organizations, and
additional research avenues are identified.
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Walton, Rebecca W. Technical Communication and the Needs of Small 501(c)(3) Organizations, thesis, May 2006; Denton, Texas. (https://digital.library.unt.edu/ark:/67531/metadc5239/m1/2/: accessed April 18, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; .