Technical Communication and the Needs of Small 501(c)(3) Organizations

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Description

This exploratory study examines documentation practices and processes in ten small non-profit organizations. The objectives of this study were to answer the following two research questions: (1) What organizational needs do small non-profit organizations have that are relevant to technical communication? and (2) How are small 501(c)(3) organizations attempting to meet these needs? Which of these attempted solutions are ineffective? Semi-structured interviews were conducted with two people from each organization: the executive director and a volunteer. Interviews were transcribed and analyzed, and grounded theory was used to identify coding categories related to documentation development. Primary findings suggest that interviewees are ... continued below

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Walton, Rebecca May 2006.

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This thesis is part of the collection entitled: UNT Theses and Dissertations and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 159 times . More information about this thesis can be viewed below.

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  • Walton, Rebecca

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Description

This exploratory study examines documentation practices and processes in ten small non-profit organizations. The objectives of this study were to answer the following two research questions: (1) What organizational needs do small non-profit organizations have that are relevant to technical communication? and (2) How are small 501(c)(3) organizations attempting to meet these needs? Which of these attempted solutions are ineffective? Semi-structured interviews were conducted with two people from each organization: the executive director and a volunteer. Interviews were transcribed and analyzed, and grounded theory was used to identify coding categories related to documentation development. Primary findings suggest that interviewees are aware that they need documentation, yet they often postpone developing such documentation until problems develop. The study findings also suggest that interviewees across different nonprofit organizations value documentation for similar reasons. Strategies are provided for technical communicators interested in working with nonprofit organizations, and additional research avenues are identified.

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  • May 2006

Added to The UNT Digital Library

  • May 5, 2008, 2:07 p.m.

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  • Dec. 16, 2008, 9:56 a.m.

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Citations, Rights, Re-Use

Walton, Rebecca. Technical Communication and the Needs of Small 501(c)(3) Organizations, thesis, May 2006; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc5239/: accessed September 24, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .